Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 2742 customer reviews

Aussie gave this product an overall rating of 5 / 5

Superb customer service. The best I have ever had

Great service and a lot cheaper that the renewal quote received from our current provider. Policy renewal premium increased by 49 pounds for no apparent reason.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Aussie

Licklelegs gave this product an overall rating of 4 / 5

New customer

I purchased my car insurance with Aviva because what they offered fulfilled my requirements.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Licklelegs

patel gave this product an overall rating of 5 / 5

great hassel free

it was easy and simple to fellow and nohasel and I think that is all I can do now

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

patel

Paul gave this product an overall rating of 2 / 5

My Aviva

After numerous request I still cannot see all my policies on the My Aviva portal

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Hi Paul, Apologies for the trouble you've been having. I've just emailed you for further information so I can help get things sorted. Thanks,

Rich, Aviva Social Media Team

Paul

Avihappy gave this product an overall rating of 5 / 5

Impressed

Excellent quote as some companies wouldn’t even quote Value for money including add on

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Avihappy

Valerie gave this product an overall rating of 5 / 5

Best Quote

After ploughing through loads of prices Aviva came up with the best value quote for motor insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Valerie

Norrie gave this product an overall rating of 5 / 5

Dont b shy, give them a try.

I purchased motor ins for my Peugeot Cabriolet from Aviva, they were the best quote for my needs. I'd recommend anyone to pick up the phone or online and give them a try.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Norrie

Lyndon27 gave this product an overall rating of 5 / 5

Keith

I went on line and found that the price was very competitive so I called and signed up.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lyndon27

Back to top