Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2995 customer reviews

Rating breakdown

2995 reviews

  • 5 stars awarded by 1419 reviewers
  • 4 stars awarded by 317 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2995 customer reviews

Rama gave this product an overall rating of 1 / 5

Unhelpful

I went to my parked vehicle to find that it had been damaged overnight by a bad reversal of a vehichle. The prepertator left no details. I was upset. I called Aviva. First, you can only claim if your glass is damaged. No. Then I am put through to the right no. I am phoning at 8.30 but no one is answering. Then an answer when I am told that I can’t be helped. That it’s all on me. I am reminded that I have £250 excess. Basically don’t bother calling us. So I once gain try to call on Saturday to be told that I need to call again on Monday by an automated system. The experience has left me with a damaged car and a very poor opion of the Aviva call centre. I was distressed on Thursday and yet this did not seem to temper the tone of the operative I spoke to. Your operation is set up so that people only use your bot. However it is useless. Humans need to have emotions when they answer the phone. If that is your job and it starts at 8.30 you need to be ready to answer it with humanity.

By:
Gender:
Female
Age:
35 to 44

I'm sorry to see that you are unhappy with the way in which your claim has been handled and my apologies. I have raised your concerns with our claims team who will investigate your concerns and arrange to contact you directly to discuss.

Mike, Aviva Online Team

Rama

Bill gave this product an overall rating of 1 / 5

Rang for advice/ got a accident report.

Push bike ran into my door(3""scratch) rang for advice? ? Not to claim. I now have a accident report on my policy.AVIVA staff refused my request not to list it on my clean policy.Very upset.will never ask for advice again. I was told it will be a none fault report.But if I am asked in the future have I had a accident? I must answer YES.I think this is wrong.

By:
Gender:
Male
Age:
65 or over

Hi there, Thanks for sending this over. As per your policy booklet you need to disclose any incidents regardless of fault or if claim is being made. So the correct process has been followed here. I'm sorry if this was not explained clearly to you at that time. If you would like to discuss this further with our claims team I can get you in contact with them. If you would like this to happen please send me over full name, date of birth, postcode, policy number, email address & contact number & I'll send the request over to them. Many thanks Follow us on Twitter @AvivaUKSupport

Will, Aviva Social Media Team

Bill

Ness gave this product an overall rating of 4 / 5

Quick efficient service

Prompt action when sorting out my claim after an accident

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Ness

AbiC gave this product an overall rating of 5 / 5

Easy and a great price

Great experience, so quick and easy. Impressed all round!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Ease of purchase
5 / 5

AbiC

Firestreek gave this product an overall rating of 5 / 5

customer service

I have been very happy with the total customer service package given by Aviva. Even though there were initial queries it was handled very well, and in resolving my no claims bonus issue the lady on the telephone provided a very good efficient service and was of great help in dealing with the previous car insurance company. She did very well.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

I’m pleased we able to help answer your queries and you’re happy with the service you we’re provided. As an existing customer you are entitled to multi-product discount of 20% on our other products such as home and travel insurance. You will be able to find out more by logging in to your MyAviva account. If you know when your other policies are due to renew, feel free to let me know and I can arrange to send out a reminder nearer the time to give us a try.

Rich, Aviva Social Media Team

Firestreek

OliverJH gave this product an overall rating of 5 / 5

Outstanding Service, given my mucking about!

I called to cancel, got cross with the still ridiculous cancellation fees, then decide that I was better off where I was, so I called back to uncancel the cancellation, and the service could not have been better. I seem to recall it was Owen that helped me, but I may have made that up..... I've even had an ex-gratia payment in the aftermath of my to-ing and fro-ing to make up for a mistake with a cancellation/uncancallation fee miscalculation. FIVE STARS. Highly recommended.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thanks for taking the time to give us your review, we're really pleased to see you've decided to stay with us. I can see you're already registered for MyAviva and have accessed this to get your documents. It also holds lots of great offers and discounts exclusive to MyAviva users. Please don't hesitate to get in touch if we can help with anything

Dave, Aviva Online Team

OliverJH

Werdnac gave this product an overall rating of 4 / 5

Good start

Only just started with aviva but pleased with the service so far. My previous insurer made it very difficult to cancel my policy and were reluctant to give me the information required to prove my ncd but the aviva customer service staff (particularly Stefan!) went the extra mile to validate it. Early days and I know that insurance companies are always very obliging towards new customers so we'll see how things pan out over time.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thanks for your review. Hopefully we'll continue to impress. I can see you have already registered for your MyAviva account so you can access your documents right away. Did you know there will also be lots of discounts, promotions and offers exclusive to MyAviva customers on there too. It's well worth keeping your eye on and hopefully we'll be able to welcome you with a big discount on another insurance as well

Dave, Aviva Online Team

Werdnac

Jimjam gave this product an overall rating of 5 / 5

New customer

I bought comprehensive car insurance, and later added a second car using a multi-car policy. I got good discount on insuring the second car and they mirrored my no claims from the other car. Very helpful staff on the phone too.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

I’m glad to see that you were happy with the premium and how easy it was to purchase your new policy with us. As an existing customer you are entitled to multi-product discount of 20% on our other products such as home and travel insurance. You will be able to find out more by logging in to your MyAviva account. If you know when your other policies are due to renew, feel free to let me know and I can arrange to send out a reminder nearer the time to give us a try.

Rich, Aviva Social Media Team

Jimjam

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