Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Jonnybullet gave this product an overall rating of 4 / 5

Low price car insurance.

I renewed my car insurance with Aviva because they gave a discount on second policy which made theirs cheaper than my old insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jonnybullet

FoXaTrOn gave this product an overall rating of 5 / 5

Excellent Service

Purchased my car insurance through Aviva, really easy to do with great friendly customer service provided over the phone. Much cheaper than my renewal with my last insurance company who I had been with for 8 years.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

FoXaTrOn

Sofadave gave this product an overall rating of 5 / 5

Customer loyalty

Gave a competitive quote on my car insurance,as I am already a customer, with another policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sofadave

Georgieboy gave this product an overall rating of 5 / 5

Fantastic experience

Bought my car insurance through Aviva, so easy, had to check few times to make sure i hadn't missed anyting.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Georgieboy

Beemer gave this product an overall rating of 4 / 5

A costumer

Good Company with a Good reptutation,only wish they sent the Documents out as Fast as they chased you your method of payment. Now Four Days after application still No Certificate or paperwork ?

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Beemer

Cavershamragu gave this product an overall rating of 5 / 5

Very satisfied

Fully Comp for my car - goid prixe, great service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cavershamragu

Libby gave this product an overall rating of 5 / 5

Brilliant prices. Excellent customer service. Easy to understand

Car insurance. Everything explained really well. App is also good to view documents

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Libby

AliC gave this product an overall rating of 5 / 5

Beat the competition

I received a somewhat steep renewal quote from my car insurer of 10 years. After doing a price comparison I saw Aviva offer a price 20 percent lower on a policy with far superior features including full roadside assistance, european cover and enhanced courtesy vehicle. I took the Aviva quote to my incumbent insurers but despite their best efforts they were not able to match it. Online application process was quick and straightforward and prices fully explained.

I would recommend Aviva to a friend

By:
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AliC

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