Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2740 customer reviews

chuck gave this product an overall rating of 4 / 5

Motor insurance

Was hppy with what I purchased but getting there was not good.Should have been able to purchase via website,however after trying for 20 minutes I was getting nowhere..so I rang the office number and a very nice lady got me sorted in no time at all.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
1 / 5

chuck

Tara gave this product an overall rating of 5 / 5

Very easy to use on line

Very easy to use their on line services. Better value for for money.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Ease of purchase
5 / 5

Tara

HappyCustomer gave this product an overall rating of 5 / 5

So far so good!

Very easy to set up & good price. Used online chat & spoke to customer service staff with a couple of queries & all good so far. Hope I don’t have to make a claim but if I do that’s when I’ll really know if this company live up to expectations

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HappyCustomer

Rica gave this product an overall rating of 5 / 5

Normal customer

Because all my friends have insurance with AVIVA . AVIVA is the best . With respect

I would recommend Aviva to a friend

By:
Gender:
Male

Rica

Splodgydog gave this product an overall rating of 5 / 5

Great price

I already have insurance through Aviva so I tried them with my car insurance after my original ones wanted an arm and leg to reinsure with them I did my car insurance online knowing if I had a problem I can contact them easily as I have dealt with them already,I found this was straight forward to do and I received my papers a few days later

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Splodgydog

lisa gave this product an overall rating of 4 / 5

good customer service

I bought car insurance . competitive price against R I A S. I expect to change again next year as no company YET has offered a lower premieum for loyalty or NO CLAIM discount in all my years of motoring!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

lisa

pjcull gave this product an overall rating of 5 / 5

Quick and easy to set up

The lady who updated my motor insurance was very helpful and polite.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

pjcull

fergy gave this product an overall rating of 5 / 5

fast /efficient/easy

car insurance great price great customer service easily understood and easily contacted

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

fergy

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