Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3049 customer reviews

Rating breakdown

3049 reviews

  • 5 stars awarded by 1457 reviewers
  • 4 stars awarded by 326 reviewers
  • 3 stars awarded by 70 reviewers
  • 2 stars awarded by 44 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3049 customer reviews

Birchy53 gave this product an overall rating of 1 / 5

Absolute rubbish

Send all my ncd that is available and they don't accept any of them saying I need release from insurance details which are not even available because I let the old insurance run out as I thought I had new cover, useless.

By:
Gender:
Male

I'm sorry to see that you are unhappy with the the NCD validation process. There are certain requirements when accepting proof of NCD that we need to abide by. I will be taking a look at your policy to see what has happened and will be in touch with you soon to discuss in more detail. Thanks for taking the time to provide us with your feedback.

Mike, Aviva Online Team

Birchy53

Rugh gave this product an overall rating of 5 / 5

Car insurance

Web site very easy to use . My aviva is an easy site to gain information about your account. And staff very helpful when phoning up to get help when I needed it.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rugh

keith gave this product an overall rating of 3 / 5

car insurance

Took out car insurance three weeks ago, but just before I bought the insurance I went onto online chat, I asked if I had a dash cam would it be any cheaper and was told no, well on the tv adverts it states if you have a dash cam you would get cheaper insurance. so what is the rightinformation,

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Thanks for taking the time to provide us with your feedback. You were informed correctly, that we do not offer a discount for having a dash cam, however this could still save you some money in the event of a claim. The adverts on TV are for the Aviva Drive app which could save you up to 28% however the dash cam is an additional feature that we've added to our free app in addition to the Aviva Drive.

Mike, Aviva Online Team

keith

SarahBuffyfan gave this product an overall rating of 5 / 5

Easy to use Car insurer

Easy to use web site quotes are competitive and cover is great

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SarahBuffyfan

suibb gave this product an overall rating of 4 / 5

Easy on line purchase. Pleasant helpful staff on phones

No thanks it's personal and I don't wish to disclose yhis

I would recommend Aviva to a friend

By:

suibb

swiftnick gave this product an overall rating of 5 / 5

Excellent service

Purchased motor insurance on-line but needed to speak with an adviser. I spoke with several advisers , all of whom were knowledgeable. courteous and efficient in handling the issues. I will be moving more of my insurance requirements to Aviva from now on.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

swiftnick

patiya gave this product an overall rating of 5 / 5

the best

thank you ,very much for the best service .we tell our frinds to join you

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

patiya

Frank gave this product an overall rating of 5 / 5

Good value

Bought car insurance good value easy to use web site

I would recommend Aviva to a friend

By:
Gender:
Male

Frank

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