Overall rating
This product has been awarded an overall rating of from 3049 customer reviews
Rating breakdown
3049 reviews
- 5 stars awarded by 1457 reviewers
- 4 stars awarded by 326 reviewers
- 3 stars awarded by 70 reviewers
- 2 stars awarded by 44 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Birchy53 gave this product an overall rating of
Absolute rubbish
23/08/2018
Send all my ncd that is available and they don't accept any of them saying I need release from insurance details which are not even available because I let the old insurance run out as I thought I had new cover, useless.
- By:
- Birchy53
- Gender:
- Male
I'm sorry to see that you are unhappy with the the NCD validation process. There are certain requirements when accepting proof of NCD that we need to abide by. I will be taking a look at your policy to see what has happened and will be in touch with you soon to discuss in more detail. Thanks for taking the time to provide us with your feedback.
Mike, Aviva Online Team
Birchy53
Rugh gave this product an overall rating of
Car insurance
23/08/2018
Web site very easy to use . My aviva is an easy site to gain information about your account. And staff very helpful when phoning up to get help when I needed it.
I would recommend Aviva to a friend
- By:
- Rugh
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Rugh
keith gave this product an overall rating of
car insurance
22/08/2018
Took out car insurance three weeks ago, but just before I bought the insurance I went onto online chat, I asked if I had a dash cam would it be any cheaper and was told no, well on the tv adverts it states if you have a dash cam you would get cheaper insurance. so what is the rightinformation,
- By:
- keith
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Thanks for taking the time to provide us with your feedback. You were informed correctly, that we do not offer a discount for having a dash cam, however this could still save you some money in the event of a claim. The adverts on TV are for the Aviva Drive app which could save you up to 28% however the dash cam is an additional feature that we've added to our free app in addition to the Aviva Drive.
Mike, Aviva Online Team
keith
SarahBuffyfan gave this product an overall rating of
Easy to use Car insurer
22/08/2018
Easy to use web site quotes are competitive and cover is great
I would recommend Aviva to a friend
- By:
- SarahBuffyfan
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
SarahBuffyfan
suibb gave this product an overall rating of
Easy on line purchase. Pleasant helpful staff on phones
22/08/2018
No thanks it's personal and I don't wish to disclose yhis
I would recommend Aviva to a friend
- By:
- suibb
suibb
swiftnick gave this product an overall rating of
Excellent service
22/08/2018
Purchased motor insurance on-line but needed to speak with an adviser. I spoke with several advisers , all of whom were knowledgeable. courteous and efficient in handling the issues. I will be moving more of my insurance requirements to Aviva from now on.
I would recommend Aviva to a friend
- By:
- swiftnick
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
swiftnick
patiya gave this product an overall rating of
the best
22/08/2018
thank you ,very much for the best service .we tell our frinds to join you
I would recommend Aviva to a friend
- By:
- patiya
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
patiya
Frank gave this product an overall rating of
Good value
21/08/2018
Bought car insurance good value easy to use web site
I would recommend Aviva to a friend
- By:
- Frank
- Gender:
- Male
Frank