Overall rating
This product has been awarded an overall rating of from 3450 customer reviews
Rating breakdown
3450 reviews
- 5 stars awarded by 1750 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Bobkat gave this product an overall rating of
Both home and motor insurance and the staff were extremely helpful, I was previously with Admiral, I must say your services are far superior.
06/07/2018
Both motor and home insurance, staff were very helpful, friendly, only issue was to confirm things, it took time, which in hindsight might be good rather then making a error.
I would recommend Aviva to a friend
- By:
- Bobkat
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 3 / 5
Bobkat
Robbos gave this product an overall rating of
Let you know
05/07/2018
I am new to Aviva ,the price was reasonable for my car insurance , All insurance company's are the same . Your fist policy is a good quote and then the raise the following year. Let's hope that it don't happen when I get next years quote , so I don't have to shop around again . I am can only hope for insurance company's to start showing loyalty to drivers Like I say only time will tell . will repost in 11 months Happy driving All They are asking if I would recommend Aviva to anyone . I will answer yes but really I can only answer this next year
- By:
- Robbos
- Gender:
- Male
- Age:
- 45 to 54
- Value for money
- 3 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 4 / 5
Robbos
Bannyboy gave this product an overall rating of
Motor insurance
05/07/2018
Purchased motor insurance for less than half the price of previous insurers renewal quotation (admittedly got extra discount for having other products from Aviva but still.... huge saving!!)
I would recommend Aviva to a friend
- By:
- Bannyboy
- Gender:
- Male
- Age:
- 55 to 64
Bannyboy
Ronnie gave this product an overall rating of
Sharon
05/07/2018
Purchased Car Insurance from Aviva. A completely stress free experience, the customer team were really professional and helpful and got a great deal, beat all other insurers by miles!!! Would highly recommend to anyone, on-line and also telephone contact, which I really liked because any queries you can speak to someone! Thanks Aviva.
I would recommend Aviva to a friend
- By:
- Ronnie
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ronnie
Twiggs gave this product an overall rating of
Money saving quote
05/07/2018
Had car insurance renewal, increased again this year. Aviva offered a competitive quote which current insurer could not match. Same standard of cover. Have taken out the Aviva policy as well recognised insurance company.
I would recommend Aviva to a friend
- By:
- Twiggs
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Twiggs
chad gave this product an overall rating of
great value and much cheaper than other site
05/07/2018
bought insurance from Aviva and it worked out in some cases found it cheaper than others I contacted for quotes
I would recommend Aviva to a friend
- By:
- chad
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
chad
oscar gave this product an overall rating of
car insurance
04/07/2018
discount with already having policies with Aviva made the price paid very competitive.
I would recommend Aviva to a friend
- By:
- oscar
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
oscar
Ernie gave this product an overall rating of
Easy to use website
04/07/2018
I bought fully comp insurance for my new car and found the website nice and easy to use with good prices compared to other comparison sites for comparable insurance.
I would recommend Aviva to a friend
- By:
- Ernie
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 3 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ernie