Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Love gave this product an overall rating of 5 / 5

Excellent service and courtesy

Motor insurance and home insurance with information given was very good

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Love

Ricc gave this product an overall rating of 2 / 5

Misleading on extras

The basic quote was ok. However, the online system is misleading for multi-car quotes as the extras (and there are plenty, from courtesy car to breakdown to legal cover) turned out to be for one car only of the two being quoted. This distorted the overall quote considerably and ultimately I would not have bought if this had been represented in a clear way.

By:
Age:
35 to 44
Policy features and benefits
1 / 5
Value for money
2 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

I'm sorry to read your review. I've sent you an email to see if there's any changes you need to make to your cover. I'l certainly help wherever I can. Please accept my apologies for the confusion you encountered.

Tasha, Aviva Online Team

Ricc

ammaad gave this product an overall rating of 5 / 5

Lowest Cost

I am only swayed by cost as I have never had an accident or claim. I tried comparison websites and got ripped off. Aviva was the cheapest motorbike insurer for me. They were also cheap on car insurance. Why pay for extra rubbish when you are statistically unlikely to use these items. Do not pay for things needlessly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

ammaad

MistysMum gave this product an overall rating of 5 / 5

Simple

Easy- great customer service Everything I needed Would recommend

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MistysMum

Smac gave this product an overall rating of 5 / 5

So easy.

Motor insurance bought on line. Forms easy to fill in without any difficult manufacturers specification questions!! Realistic pricing too.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Smac

Abid gave this product an overall rating of 5 / 5

Excellent & prompt service. Highly responsive staff

I have bought a Multi Car Insurance Policy from Aviva. When I purchased this policy, I thought it would all be the same like my previous insurers who extended poor customer service and created hurdles when it came to processing claims. But Aviva proved itself totally different. Unfortunately, in the past 6 months, I had to raise 2 claims including one against my car being written-off and on both occassions, aviva's response was amazing. Both of my claims were handled very professionally and in a 100 % customer friendly manner.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Abid

Chalkey gave this product an overall rating of 5 / 5

Cheaper quote

The reason I changed from my current insurer was that they were nearly 50 pounds cheaper for the same cover!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chalkey

RuMc gave this product an overall rating of 4 / 5

Value for money

I've had Aviva life for a few years they paid out with no qualms when my husband passed away. I also had car insurance but left as it became expensive. returned this year as they are competitive again. R

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

RuMc

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