Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Bannyboy gave this product an overall rating of 5 / 5

Motor insurance

Purchased motor insurance for less than half the price of previous insurers renewal quotation (admittedly got extra discount for having other products from Aviva but still.... huge saving!!)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Bannyboy

Ronnie gave this product an overall rating of 5 / 5

Sharon

Purchased Car Insurance from Aviva. A completely stress free experience, the customer team were really professional and helpful and got a great deal, beat all other insurers by miles!!! Would highly recommend to anyone, on-line and also telephone contact, which I really liked because any queries you can speak to someone! Thanks Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ronnie

Twiggs gave this product an overall rating of 5 / 5

Money saving quote

Had car insurance renewal, increased again this year. Aviva offered a competitive quote which current insurer could not match. Same standard of cover. Have taken out the Aviva policy as well recognised insurance company.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Twiggs

chad gave this product an overall rating of 5 / 5

great value and much cheaper than other site

bought insurance from Aviva and it worked out in some cases found it cheaper than others I contacted for quotes

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

chad

oscar gave this product an overall rating of 5 / 5

car insurance

discount with already having policies with Aviva made the price paid very competitive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

oscar

Ernie gave this product an overall rating of 5 / 5

Easy to use website

I bought fully comp insurance for my new car and found the website nice and easy to use with good prices compared to other comparison sites for comparable insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ernie

DaisyD gave this product an overall rating of 4 / 5

Helpful customer service

All great - good prices, great customer service, met and understood our needs. Only down side was that the website was down so I had to phone to set the insurance up. Again, not a major problem but did mean that I wasn't able to get the donation from Easyfundraising for the local guide troop which had been a big incentive and had led me to price check Aviva since they said this couldn't be done over the phone.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

DaisyD

Maryc gave this product an overall rating of 5 / 5

Good value for money. Very helpful customer service

Motor insurance my former insurance provider had increased my premium by a large amount Not acceptable so pleased to have sensible quote from Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
1 / 5

Maryc

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