Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3000 customer reviews

Seanemo11 gave this product an overall rating of 5 / 5

Considerate Customer Service

I was concerned about the cost of insuring a new vehicle i was considering purchasing. When first looking at my quote to amend my current policy i was shocked to see how much of an increase i would see and i was now facing the fact i may not be able to get said car. Upon phoning customer services they helped me see find a solution based on my customer loyalty and previous driving record. As such i saw a saving rather than an increase and was very happy with the help i received to, not just say well that is that, but to help secure future business with a long term loyal customer. I have always been a happy Aviva customer and will continue to be for some time. Thank you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

I just wanted to drop you an email to thank you for taking the time to leave the lovely below review on our website. I’m so glad we were able to help you when you needed us. You can save up to 28% off of a vehicles premium with Aviva Drive on your renewal next year. Just demonstrate how well you drive over 200 miles and you'll get a score out of 10, the score you receive decides the discount you will get! Don’t forget to login to your MyAviva account to view all of the existing customer discounts you’re eligible for. If you need any other policies in the future and you’d like us to send you a reminder when your renewal is coming up, please let me know the type of policy and the due date.

Tasha, Aviva Social Media Team

Seanemo11

David gave this product an overall rating of 4 / 5

Seamless application

Reasonable pricing and easy application. Able to customised options for what is appropriate for me.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

I just wanted to drop you an email to thank you for taking the time to leave the below review on our website. To help keep your costs down for car insurance next year, you can save up to 28% off of a vehicles premium with Aviva Drive. Just demonstrate how well you drive over 200 miles and you'll get a score out of 10, the score you receive decides the discount you will get! We’ve also added a new Dash Cam feature to assist in troublesome claim situations, all within our free app. Give it a try by searching ‘Aviva Drive’ in your app store. Please don’t hesitate to get in touch if you need anything.

Tasha, Aviva Social Media Team

David

CarlosSandoli gave this product an overall rating of 5 / 5

Great Customer

I have bought a car insurace, really happy with!!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CarlosSandoli

Spangles gave this product an overall rating of 3 / 5

Perhaps it's me!

I bought Multi Car Insurance and single car insurance because I have three cars and there is no facility for more than two on "Multi Car" I have been pestered to near death for proof of No Claims Discount which has been emailed but only one confirmation has been received. Now as we are regularly informed, all insurance companies share data, it seems in this instance - they don't. I've been driving for more than 40 years and never been asked for proof of NCD.

By:
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
2 / 5
Ease of purchase
4 / 5

You can add more than 2 vehicles onto a multi-car policy, unfortunately this cannot be done online, but we can do this for you. I've emailed you separately so that I can help with this and your NCD issue.

Tasha, Aviva Social Media Team

Spangles

mickey gave this product an overall rating of 5 / 5

easy hassle free car insurance

aviva are a excellent insurance company and keep you informed all the way through your application for car insurance

I would recommend Aviva to a friend

By:
Gender:
Male

mickey

Rachaelh gave this product an overall rating of 5 / 5

Friendly and efficient

Got through straight away to a handler who was polite, helpful and efficient. All details noted and logged swiftly

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

Rachaelh

Taffy gave this product an overall rating of 5 / 5

Nice price

The web site is great, staff i dealt with on the phone top notch got all my questions answered without waiting

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Taffy

Salim707 gave this product an overall rating of 5 / 5

It good Customer service

I bought my car insurance cheaper it was my wife who get it for me she is with Aviva car insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

I just wanted to drop you an email to thank you for taking the time to leave the below review on our website. If you need any other policies in the future, please check us out, as you’re eligible for existing customer discounts on new policies. You can find out more about this in your MyAviva account. If you’d like us to send you a reminder when any of your other policies are due for renewal, please let me know the type of policy and the due date.

Tasha, Aviva Social Media Team

Salim707

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