Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Chalkey gave this product an overall rating of 5 / 5

Cheaper quote

The reason I changed from my current insurer was that they were nearly 50 pounds cheaper for the same cover!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chalkey

RuMc gave this product an overall rating of 4 / 5

Value for money

I've had Aviva life for a few years they paid out with no qualms when my husband passed away. I also had car insurance but left as it became expensive. returned this year as they are competitive again. R

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

RuMc

Corann gave this product an overall rating of 5 / 5

CHEAPER THAN ANY COMPARISON SITE

The Web site was easy to complete. (only took a couple of minutes). Very easy to indicate what cover I needed and wanted. CHEAPER THAN ANY COMPARISON SITE. Saved my self a whole load of money.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Corann

Levy gave this product an overall rating of 4 / 5

Happy customer

Bought car insurance. Reasonably priced and good benefits. Staff very friendly and helpful. Will definitely recommend Aviva to friends.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Levy

Spog99 gave this product an overall rating of 5 / 5

Great Customer Service

Having left a Company car scheme and fished around the marketplace for a new car insurance policy (what a nightmare) I came across Aviva by accident and what a pleasant surprise. Apart from securing a good deal on the policy, two things set them apart from the other Insurance Companies. Firstly I was recognised as an existing Customer and offered a discount (most unexpected), secondly the web portal is amazing and updates immediately showing all your new documents in one place alongside other existing Aviva policies. A true one stop shop.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Spog99

Miketheprudent gave this product an overall rating of 4 / 5

Car Insurance

Rang for a price and was told that if I did it on line I would receive a further discount, which was correct. Quote I obtained was much better and added breakdown at a great price. As with all insurers, will have to wait to see what the renewal looks like, but happy for now.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Miketheprudent

Criss gave this product an overall rating of 1 / 5

Customer

Hello. When I entered the data for insurance, I wrote that I am 16 years old ncd. You as an insurer should have asked for proof of this 16 years of NCD. You did not have to take my money for insurance. Now that I have to prove that I did not have incidents in Romania. You as an insurer have increased your insurance policy from ......it does not sell like that. thank you

By:
Gender:
Male
Age:
35 to 44

Hi Criss, we ask for no claims discount (NCD) proof later as many insurers do not provide NCD proof until a policy has fully expired. It also means lower administration costs for insurers as we do not have to allocate resources to look after customers who could go elsewhere - as well as make the NCD validation process a fast one for customers who have joined us. This is an industry standard practice. We accept NCD from Romania but like with NCD from any other country, including the UK, we do require proof of it to be supplied in accordance with insurance market rules.

Yannis, Aviva Online Team

Criss

Bugsy gave this product an overall rating of 5 / 5

A pretty pleasant experience

I needed car insurance, looked around the market and settled on Aviva. Why ? they were helpful, pleasant and quick. The whole transaction went without a hitch and the price was very competitive too.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bugsy

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