Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3448 customer reviews

Sono gave this product an overall rating of 5 / 5

Great service

I bought car insurance from Aviva first time, process is very easy & service is great. I recommend Aviva to my friend & she bought insurance from them aswell.

I would recommend Aviva to a friend

By:
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sono

maryb gave this product an overall rating of 5 / 5

excellent service

excellent service and price with helpful advice to prove NCD

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

maryb

Grajen74 gave this product an overall rating of 5 / 5

Good deal

Very easy to deal with. Got the type of policy I needed at a competitive rate

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Grajen74

Baso gave this product an overall rating of 5 / 5

Good service

The staff were very helpfull and explained in detail the things coverered by my policy

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Baso

Algie gave this product an overall rating of 5 / 5

Good service

Car insurance bought Excellent service and price Very easy to deal with aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Algie

baza37 gave this product an overall rating of 5 / 5

UK call centre

Obtaining a motor insurance quote on line was easy and straight forward

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

baza37

Laney gave this product an overall rating of 5 / 5

Excellent customer service

I have happily purchased car insurance which has more than a standard policy. I have now got UK and European cover including UK and Euro breakdown plus enhanced courtesy car cover, protected NCD and other benefits. I was pleasantly surprised to find the cost was much cheaper than the previous company and others i used which could by no means match the policy in content or cost. The staff dealing with my call we're extremely helpful and talked me through all aspects and considerations of needs. Very professional. I have other business with Aviva and have found them to be THE most helpful of all the companies I've ever dealt with in all their business.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Laney

Hannah gave this product an overall rating of 5 / 5

Excellent

I done a quote on line, found it was the best out of all I had done! Easy and quick I phoned up and my insurance was up and running with in a few minutes. Polite and friendly staff made it an enjoyable experience, they answered all quistions I had with no problem. Best insurance company by far!!!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hannah

Back to top