Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Bahar gave this product an overall rating of 5 / 5

Best insurance company ever

Great service.I am very satisfied. Hope will get similier service in future.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bahar

cloughiepig gave this product an overall rating of 5 / 5

Easy to take out the policy, decent price

I always use the comparison sites and on this occasion Aviva came out best value. Easy to take out the policy and I have confidence that Aviva are a reputable insurer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44

cloughiepig

tony gave this product an overall rating of 5 / 5

great customer service coupled with competitive charges. Who could wish for more?

motor police personnel insurance home policy insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

tony

Topcat gave this product an overall rating of 5 / 5

Great service

Great service from really helpful staff very informative and answered my questions and put together the right policy for my needs

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Topcat

Markus gave this product an overall rating of 5 / 5

Old driver

Best Claim service so easy They were in contact with me all the way with the claim

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Markus

BrummyKiwi gave this product an overall rating of 5 / 5

Best customer service

Purchased car insurance, only company who allowed a New Zealand no claims bonus to be used and therefore offered a good quote. Friendly staff, will definitely use Aviva again!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
2 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BrummyKiwi

George gave this product an overall rating of 5 / 5

Can’t get better than Aviva

I have been with Aviva with both my cars for many years They are always competitive with their prices and the website is very easy to use Even for a older person like me

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

George

AudiA3 gave this product an overall rating of 5 / 5

Motor Insurance including a Learner driver

I wanted to add my daughter and son-in-law to my insurance, my daughter is a learner and son-in-law an experienced driver. My existing provider quoted a heavily increased premium so I got a quote from Avivia, downloaded the Aviva Drive app and got a good discount after my 250 mile assessment.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

AudiA3

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