Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

John gave this product an overall rating of 1 / 5

Holden

I have got an insurance quote from search engine, Aviva was the chepest and purchased the car it came to insure it, hot sunny day and it is just before the traffic time so l called Aviva, the rep was nice and friendly but the ref nr I had was not on I had to go all over the questions again and now When I look back other quotes from other companies, I ended up paying more and less cover from Aviva.

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm sorry to read your review. Risk & rating factors that are used to calculate a premium change on a regular basis, which will be the reason the price would have changed. However, if your quote was still valid, we would have been able to locate this & confirm details for you. I've emailed you separately to see where I can help.

Tasha, Aviva Online Team

John

AJBatt gave this product an overall rating of 5 / 5

Very Easy and friendly

When calling to take up my quote, which was the best on the market, the person I spoke to was very friendly and explained everything clearly. The transfer process was very easy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AJBatt

Munro gave this product an overall rating of 5 / 5

Land Rover insurance at a competitive price

I insured my Defender with Aviva and found it to be a straight forward process with a competitive premium , I also insure my van with Aviva at a very reasonable cost

I would recommend Aviva to a friend

By:
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

It’s great you found our process easy & efficient, we’ve been working on this for sometime and it’s lovely to read we’ve done good, so thank you for your review. When you're next logged into your MyAviva account, you'll see other exclusive offers available to you as an Aviva customer and these will include a discount for having the first policy with us. If you know when your other policies are due to renew, let us know the dates and we can send you out a reminder nearer the time.

Tasha, Aviva Online Team

Munro

Emxx81 gave this product an overall rating of 5 / 5

Great service

I have purchased car insurance very good quote and easy to purchase

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Emxx81

888229 gave this product an overall rating of 5 / 5

Highly recommended

Really competitive price. Great customer service with really helpful staff.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

888229

Ollie gave this product an overall rating of 5 / 5

Fantastic customer service. Superb response to calls and questions

Multi car insurance for family. Cheaper than leading provider, exceptional service in sorting previous provider issues in issuing no claims proof. Went the extra mile for me

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ollie

TonyG gave this product an overall rating of 5 / 5

Great deal

Wanted a competitive quote for car insurance and got it. Current insurer not able to match so switched. One happy customer! Jk

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TonyG

Mitch gave this product an overall rating of 4 / 5

Young driver insurance

I bought car insurance with the added enhanced courtesy car(just in case). I used comparison sites which were giving me very high prices due to being under 21 and having a couple of non fault claims. Tried Aviva on their website and surprisingly came out the cheapest. Very happy albeit still quite high but hopefully will come down over the next few years with experience.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

It’s great to learn we’ve come out competitive for you. To help keep your costs down next year, you could save up to 28% off your renewal by completing the Aviva Drive App. Just demonstrate how well you drive over 200 miles and you'll get a score out of 10 – this will determine your discount. However, in the meantime, be sure to make the most of the new dash cam feature on the Aviva Drive App.

Tasha, Aviva Online Team

Mitch

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