Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Roson gave this product an overall rating of 1 / 5

great customer service SHOCKING price comparison

I had a multi car policy at home with my parents and my girlfriend and the cost was reasonable and we were happy. I have moved into my own home with my girlfriend and we had to redo our insurance with AVIVA as we now had a differant address. No problem, however, our insuance is now over twice the cost for just two people...apparently we have a new policy discount on it as well as the multi car discount, and we were told that moving to a new area was the problem. my parents have been with aviva for the last 5 years and I know they will be looking to go elsewhere with their business when the policy is due for renewal. Such a shame as we had always been very happy in the past with avivas service.

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
1 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Sorry to hear that the price was higher than you were expecting. You can find out how the area that you live in affects the premium here > http://www.aviva.co.uk/your-car-price-explained/?cmp=bsc-car-prd-fac-priceex I hope that clarifies things for you

Katie, Aviva Online Team

Roson

Luddy gave this product an overall rating of 5 / 5

Easy

Easy and cheap to apply online site has clear questions and is very user friendly

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Luddy

Sono gave this product an overall rating of 5 / 5

Great service

I bought car insurance from Aviva first time, process is very easy & service is great. I recommend Aviva to my friend & she bought insurance from them aswell.

I would recommend Aviva to a friend

By:
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sono

maryb gave this product an overall rating of 5 / 5

excellent service

excellent service and price with helpful advice to prove NCD

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

maryb

Grajen74 gave this product an overall rating of 5 / 5

Good deal

Very easy to deal with. Got the type of policy I needed at a competitive rate

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Grajen74

Baso gave this product an overall rating of 5 / 5

Good service

The staff were very helpfull and explained in detail the things coverered by my policy

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Baso

Algie gave this product an overall rating of 5 / 5

Good service

Car insurance bought Excellent service and price Very easy to deal with aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Algie

baza37 gave this product an overall rating of 5 / 5

UK call centre

Obtaining a motor insurance quote on line was easy and straight forward

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

baza37

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