Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Webb gave this product an overall rating of 5 / 5

Bargain

I got car insurance saving a lot of money even beating the compare websites by a lot

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thanks for taking the time to leave your review. I’m glad we were competitive for you & saved you some money. All your policy documents will be available for you on MyAviva, I can see you’re already registered. Don’t forget to check out all of the exclusive offers available to you as an Aviva customer. These will include a discount for having the first policy with us. If you know when your other policies are due to renew, let us know the dates and we can send you out a reminder nearer the time.

Tasha, Aviva Online Team

Webb

Friend gave this product an overall rating of 5 / 5

Great service

Motor insurance with good range of cover at a sensible price

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Hi there, I’m really glad you like the cover we provide, You’ll be able to see all of this information on MyAviva, I can see you’re already registered to view your policy on there. When logged in you’re able to view other policies we can provide. I’m sure you’ll find some great products and savings there too. Have you seen our Aviva Drive app? With this you can Demonstrate how well you drive over 200 miles and you'll get a score out of 10 - depending on your score you could save up to 28% off your renewal and you can find out more about this here ➡http://at.aviva.uk/AvivaDrive this can make your premium even lower!

Will, Aviva Social Media Team

Friend

Jonno07 gave this product an overall rating of 5 / 5

Cost effective and comprehensive car insurance

I bought car insurance from Aviva. The whole online experience was easy and intuitive to complete. The resulting car insurance quote was excellent. It provided the key areas of coverage for me including comprehensive breakdown cover which to me is necessary to enable peace of mind if you break down. Another bonus was the discount applied to the quote due to having other policies with Aviva giving a real differential in price when doing comparisons with other car insurance providers. All in all I found Aviva gave me all I needed in a comprehensive car insurance policy to meet my coverage requirement at a very competitive price. Well satisfied.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thank you for your brilliant review, this is just the start of the service you can expect to receive from us. The Discounts don’t stop there, when you log into MyAviva you will be able to view all your current policy information as well as other policy options we have to offer at discounted rates! If you would like us to send you some information about our policy’s when it suits you, please let me know when your policies are up for renewal and I can organise for the relevant information to be provided at the relevant time.

Will, Aviva Social Media Team

Jonno07

CamdenChap gave this product an overall rating of 5 / 5

Excellent Multiple Insurance Buy

I've recently bought different multiple insurances from Avivia, and found the process, and price to be easy and cheaper than trawling seperate comparison websites. My Avivia account keeps track of my policies, a feature I love! My no claims document from a previous provider was easily handled which is excellent! Let's see in next year's prices are good ones too?!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

What a brilliant review, thank you, I’m really glad you like our MyAviva service. We have been working on it for quite some time. When you log in you’re able to view other policies we have available, with an existing customer discount! If you do have any trouble with it in the future we have a dedicated support team ready to help, the contact number for them is 0800 148 8547. To help keep your costs down next year you can save up to 28% off of a vehicles premium with Aviva Drive. Demonstrate how well you drive over 200 miles and you'll get a score out of 10, the score you received decided the discount you will get! We have also added a new Dash Cam feature to assist in troublesome claim situations, all within our free app.

WIll, Aviva Social Media Team

CamdenChap

Inab gave this product an overall rating of 5 / 5

Easy

Buying the policy was easy - haven’t had to claim yet so have not had to test all the claims they make

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

I’m really glad you found the purchase process simple, there used to be far too much hassle involved with insurance and we’re trying to simplify that. Get a quote not a quiz! Fancy looking into other policies? If you have a home insurance elsewhere let us know your renewal date and we will send you some information at the relevant time, possibly to get some savings there too!

Will, Aviva Social Media Team

Inab

Igaveyouallmyparticularsa gave this product an overall rating of 5 / 5

I brought car insurance,so quick and easy

I brought car insurance and it was so quick and easy once Aviva had all my particular and it was the lowest price to for me

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hi there, Thanks for your review, I’m always happy when were competitive for our customers. All your policy documents will be available for you on MyAviva, I can see you’re not registered. If you follow the link in your email inbox you will be able to set a password and log in. You’ll also be able to see all other policies which we can offer you with discounted rates. In addition to that, please do bear in mind that you can Demonstrate how well you drive over 200 miles and you'll get a score out of 10 - depending on your score you could save up to 28% off your renewal and you can find out more about this here ➡http://at.aviva.uk/AvivaDrive

Will, Aviva Social Media Team

Igaveyouallmyparticularsa

sandy gave this product an overall rating of 5 / 5

Brilliant

It was not a purchase but claiming my 5 per cent tax free

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Customer experience
5 / 5

sandy

AdyH gave this product an overall rating of 5 / 5

5 star car cover

Dead easy to do online, website easy to navigate, no hidden costs, competitively priced, what more is there to say, thanks Aviva!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hi there, Thank you for your review. That’s great news, I'm really glad you liked the product. Have you had a look at the other policies which we can offer? If you email me dates of your renewals I can make sure we send you some information at the relevant time.

Will, Aviva Social Media Team

AdyH

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