Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2740 customer reviews

Olly gave this product an overall rating of 4 / 5

Easy to do business with

Dealing with Aviva was stressfree I found them easy to deal with and wouldn’t hesitate to recommend them well done

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Olly

THEBAT gave this product an overall rating of 5 / 5

EASY TO USE WEB SITE

CAR INSURANCE....................................................................................................................

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

THEBAT

BEBE gave this product an overall rating of 5 / 5

It was very straightforward to register online

I have only recently switched to Aviva. I bought car insurance, fully comprehensive Breakdown cover 9 years NDC protective cover & legal costs cover. The cost was reasonable compared to the former Insurance Company I was with. Aviva are easily contactable on the phone too.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BEBE

Robert gave this product an overall rating of 5 / 5

Aviva provided a good service rearranging as the claim evolved.

Initially the claim was for a rear quarter glass replacement but adjusted to include a hood replacement which turned out to be unnecessary so reverted to the initial claim. All personnel contacted were very helpful and knowledgeable.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

Robert

Dearest1 gave this product an overall rating of 5 / 5

Dearest1

Purchased car insurance, what a pleasant wonderful experience. The chap was very happy and pleasant throughout the call, answered all my questions professionally and nothing was too much for him. He deserves a pat on the back, he is a credit to yiu

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dearest1

Ricky gave this product an overall rating of 3 / 5

Aviva online quote

I eventually was quoted and subsequently bought car insurance from Aviva. However filling in the online form was trying. I mistakenly selected Mrs instead of Mr as my title and the software/app would not let me correct it. So I had to phone Aviva and wait and wait. Eventually I was connected and a lady helped me sort it out. Not a good or easy experience.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
2 / 5

Thanks for taking the time to provide us with your feedback. Unfortunately changing your title / sex is not an option that you are able to complete yourself online for security reason. I apologise for the delays in getting through to the team however, glad that the agent was able to resolve your concerns.

Mike, Aviva Online Team

Ricky

NeilJohn20 gave this product an overall rating of 5 / 5

Easy Peasy

Changed to Aviva 3 years ago, very competitive price given, app makes it easier to access my policies so very pleased

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

NeilJohn20

Bunkey gave this product an overall rating of 5 / 5

Never really thought Aviva did car insurance!

Wow...bit shocked when I went to get a new quote for an additional car on the multi car policy with existing provider, so used a comparison website, came up with Aviva, logged into my existing account (Pension and Insurance policies) and yes they do car insurance and home too, 5 minutes later car insured will now obviously get quotes in the future for additional car and home when time comes.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bunkey

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