Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Mohammad gave this product an overall rating of 5 / 5

WOODCHAT Court

Thank you, really, you are a beautiful company.Nice treatment.responsive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mohammad

Damo gave this product an overall rating of 4 / 5

Always easy

Multi car is great and always easy to get quotes online and take out the insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Damo

Robbo gave this product an overall rating of 5 / 5

Quick & easy

Having recently been seeking motor insurance cover I found the experience of using Avia to be pleasant and very helpful.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
1 / 5

Robbo

Lalit gave this product an overall rating of 5 / 5

Excellent Online Portal for Self Service Buying Experience

My existing motor insurance provider was offering me the policy renewal at higher price than my last year and when I checked on Aviva self service portal, the same motor insurance quote was more than 50 percent cheaper. Highly recommended!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Lalit

Gerry gave this product an overall rating of 5 / 5

Great customer service

Recently purchased van insurance for my wife. Quick, simple & easy to set up. Very helpful agent who took me through the whole process with ease. Very pleased with the outcome.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gerry

Nwaf gave this product an overall rating of 5 / 5

Great customer service.

I bought this insurance and am very happy with this lovely company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nwaf

Fishface gave this product an overall rating of 5 / 5

Online instructions very easy to follow.

I purchased car insurance for a new car I bought and the instructions I asked to be put in place were followed making my purchase hassle free. I am already a customer of Aviva through life insurance policies so also gained a 10percent discount on the final price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Fishface

marsh gave this product an overall rating of 1 / 5

"Recent Purchase"

I went online last week to pay for my car insurance but didn't receive any paperwork to confirm that my payment had gone through. I just keep receiving emails from AVIVA re: Recent Purchase. I have tried to make contact to find out what the status is with this recent purchase but haven't been successful.

By:
Gender:
Female

Thanks for taking the time to leave a review. I can see you've since been in touch via Social Media and we've since helped to resolve the issue. If we can help with anything else just let us know.

Rich, Aviva Social Media Team

marsh

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