Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3448 customer reviews

Oggy gave this product an overall rating of 2 / 5

Car Insurance/home insurance, discount for both!

I was given a quote on line gor multi car insurance but then neede home insurance too, needed to phone them, this entitled me to discount on both but I then needed to ring the car ins team once I’d got home insurance cover for this to kick in, I was given an overall figure/quote. When I called back to accept them they had changed I challenged this and then had to pay the higher figure whilst a manager listened to the recorded conversations, after 4 days I was told that I hadn’t been given the lower quote and was stuck on the higher one after investigation. Again I queeried this but also doubted my own recollection?? A few days later Aviva rang me to explain they had listened to wrong recorded conversation and that in fact my recollection of the lower quote was correct after all. I am not accustomed to telling lies and felt a bit undermined by the process but Aviva did put it right in the end. The whole process in my view could be streamlined with 1 call for all needs. Happy days!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
1 / 5

I'm sorry to learn about your experience when buying the policy and have passed your feedback on so we can learn from that. Thanks

Katie, Aviva Online Team

Oggy

James gave this product an overall rating of 5 / 5

Great cheap car insurance

After shopping around for the best car insurance quote, Aviva was the cheapest by quite a long way. The online form was easy to fill in and easy to understand and the service is great.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

James

flash gave this product an overall rating of 5 / 5

solid company, great price

Fully comp car insurance. Good price together with the assurance that Aviva is a well established solid co that will be around if I need it

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

flash

tommyrobinson gave this product an overall rating of 4 / 5

good customer service clear and explicit

Car insurance bought on line and by return phone call and written follow up

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

tommyrobinson

Katie gave this product an overall rating of 4 / 5

Easy peasy

I changed my car insurance provider to aviva and it was so easy and quick. Literally 2 minutes I had my quote and was set up with new policy and i’m Pleased to say I saved quite an amount

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Katie

Samlucy gave this product an overall rating of 5 / 5

Good communication

Very helpful staff all very knowledgable with what is required to help you get the best deal for your vehicles we got 2 cars on the multi car basis at a very good price compared to other insurance companies

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Samlucy

ziggie gave this product an overall rating of 5 / 5

Great customer service and very helpful

I have bought car insurance and was delighted with the result moderately priced too .Will recommend to my friends .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

ziggie

kilo gave this product an overall rating of 5 / 5

easy

From getting a quote through to purchasing van insurance, I found the online experience with Aviva's website very easy. I would recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

kilo

Back to top