Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 2742 customer reviews

kw1980 gave this product an overall rating of 5 / 5

Great service

I made a car insurance and it works very easy over the phone and online. Great service. top

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

kw1980

Oscar gave this product an overall rating of 5 / 5

The best you can find.

Aviva has the best value for money. They only should permit to bring the voluntary excess to zero.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Oscar

grandad gave this product an overall rating of 5 / 5

excellent service Aviva rep very efficient and pleasant, had all the answers ready and made the process smooth and clear with no misunderstanding

bought multi car comprehensive insurance which is a return to Aviva after having a year away but being continually concerned and not having the same confidence in the alternative insurer. Decision to change made simple by the cost of the renewal. The Aviva quote was legitimately compiled and not adjusted to just undercut the existing policy. Haven't been able to get the drive app to record satisfactorily yet but will continue to try however still happy to be back

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

grandad

Sabin gave this product an overall rating of 5 / 5

Good

Looks for long term customer relationship. Without realizing I have got travel home and car insurance with aviva. If I look couple of years back I would not have imagined doing so. Aviva has got good products and I do recommend people to use its product and services.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sabin

Sandancer gave this product an overall rating of 4 / 5

Resolved a change of circumstances quickly

After buying motor insurance I realised I had a change of circumstances, contacted Aviva and this was amended with a refund authorised within 20 minutes. I feel this is good professional service.

I would recommend Aviva to a friend

By:
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Sandancer

nonickname gave this product an overall rating of 5 / 5

Something straightforward at long last!

Having been a Motability driver (on my dear wife's award) we then needed to source our own car (typical Tory Cuts) after all these years! Aviva made the whole process easy to understand and at a cost which even surprised me! Seems to be a great company to deal with and I look forward to many years of mutually beneficial arrangements. On some of the other quotes we tried, I'd have needed to take a Mortgage out to pay for them, even at my age! Cheers Aviva - this is one new customer you've made very happy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

nonickname

Pierrethedog gave this product an overall rating of 5 / 5

Good

Car insurance, good policy at a decent price. Never had to make a claim though, but the product seems fine, easy to navigate the site and straightforward. Any queries are dealt with efficiently.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pierrethedog

MRPSS gave this product an overall rating of 3 / 5

Not heard back

I took out car insurance to commence on 30th September but I have not received any documents, reference number or emails confirming the Insurance. Please can someone get back in touch with me.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

I'm sorry you've yet to see any documents - I have just emailed you for further information.

Rich, Aviva Social Media Team

MRPSS

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