Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Sundance gave this product an overall rating of 5 / 5

Efficient and Quick, Good price

Motor Insurance Renewal. The renewal price was much better than previous company quote and it was noted that I was an existing Aviva customer and a discount was included. The only problem I had was getting a copy of my no claims through as my computer does not have Microsoft word.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Sundance

alanrobs gave this product an overall rating of 5 / 5

Real competitive with pricing

Price was great web site real quick and easy to use had nightmare with trying to sort with other companies Avila was great fair play

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

alanrobs

SweetPea gave this product an overall rating of 3 / 5

Great price but communication leaves a lot to be desired

I bought car insurance including extras and received a multi policy discount as I have other insurance with A viva. I was very pleased with the price. I did it all online very easily and I expected to get an email or something as confirmation but received nothing. I had to phone in order to be sent a link in order to view my policy and breakdown details online. Communication was not great.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
5 / 5

SweetPea

Sedgie gave this product an overall rating of 5 / 5

Great service pleasure to deal with and gave me the exact insurance i was looking for thanks

Commercial van insurance and road assistance coverage

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sedgie

Fredifly gave this product an overall rating of 5 / 5

Master

Having recently purchased Aviva car insurance, it gave me the best value for money, compared to other offers from confused. Come & compare the market.com. I would advise anyone to got direct to Aviva website & simply enter your vehicle details . There you will get other inclusive offers such as, home and life insurance.. AVIVA will much and beat other companies with manageable payments, either monthly or yearly. I am happily driving on the road with peace of mind knowing, I receive, no claims protections, accident legal cover & breakdown cover, whether here or in Europe..

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Fredifly

neil gave this product an overall rating of 5 / 5

great discount

Car insurance at a great discount , will recommend Aviva to friends.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

neil

Park gave this product an overall rating of 5 / 5

Very competitive

Cheapest motor insurance I was offered from about 15 quotes.Considering Aviva is one of the major insurance companies I was very pleasantly surprised and I will recommend them to all my friends.

I would recommend Aviva to a friend

By:
Gender:
Male

Park

Charlie1 gave this product an overall rating of 5 / 5

Great online experience

I don't normally do online insurance quotes But I found Aviva online so easy it was 1st class I would definitely recommend this company as i have already done so

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Charlie1

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