Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Raou gave this product an overall rating of 1 / 5

Miss

Very disappointing service. I travelled in Tunisia asked for the green card to proof I have an insurance on my car by email. I am still waiting. I spend 40mn on the phone with an advicer answering 100 questions nothing has been sortes

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm sorry to hear this, I've asked the team to be in touch with you to resolve the situation

Katie, Aviva Online Team

Raou

Joe1234 gave this product an overall rating of 5 / 5

Excellent service over phone great price

Already recommended you to friends and family and I was recommended by a friend as well.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34

Joe1234

monkey gave this product an overall rating of 5 / 5

Excellent service

Very pleased with everything. Health Care and car insurance

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

monkey

Driver gave this product an overall rating of 5 / 5

easy

Very easy to purchase online, very good price for my two cars. Thank you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Driver

Dunc gave this product an overall rating of 5 / 5

Great and helpful insurance

Great service looked at my insurance needs and what I had and saved me loads of money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Dunc

coinneach gave this product an overall rating of 5 / 5

Customer service

We have 2 cars and I found it so simple to insure both on the same policy compared to my last insurer, which is why I have changed to Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

coinneach

Ladycjay gave this product an overall rating of 5 / 5

Highly recommend

Recently bought my car insurance online. Easily one of the most hassle free and straightforward quotes I’ve been able to get, really transparent with costs and super easy to use

I would recommend Aviva to a friend

By:
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ladycjay

Cinphil gave this product an overall rating of 4 / 5

Good all round service

Very helpful answered all my questions listened to what I had to say and understood what I was looking for in a car insurance for two cars. Not the cheapest quote I got but overall looked like the best deal.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Cinphil

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