Overall rating
This product has been awarded an overall rating of from 3025 customer reviews
Rating breakdown
3025 reviews
- 5 stars awarded by 1444 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 69 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Audi gave this product an overall rating of
insurance
12/08/2018
Obtained multicar insurance for two cars and the online price was good and the service also
I would recommend Aviva to a friend
- By:
- Audi
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Audi
gunnersaurus gave this product an overall rating of
Easy to open, follow and submit
12/08/2018
Checked with others and remembered Aviva with discount for my other relations with you. Good quote and everything else that I wanted... so here I am!
I would recommend Aviva to a friend
- By:
- gunnersaurus
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
gunnersaurus
Ducky gave this product an overall rating of
good service both on line and telephone conversation
12/08/2018
purchased car insurance better price than previous company
I would recommend Aviva to a friend
- By:
- Ducky
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ducky
Mrgardenin gave this product an overall rating of
Hard work
12/08/2018
It took me over an hour to purchase my car insurance as it would not accept my claim, each time I added the claim it would not be there once the final price was given. Clearly a system error.
- By:
- Mrgardenin
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 3 / 5
- Value for money
- 3 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 1 / 5
I'm sorry to see this and would like to help. I've emailed you to ensure the policy details are accurate and we have the correct claims recorded down. I've also raised this with our web engineers to investigate further
Dave, Aviva Online Team
Mrgardenin
Lfan gave this product an overall rating of
Amazing
12/08/2018
Everything amazing, good value, easy to understand and fantastic staff. Destroy the competition;)
I would recommend Aviva to a friend
- By:
- Lfan
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Lfan
amarsinghy gave this product an overall rating of
Unbeatable insurance
11/08/2018
I had my car insurance with Admiral for a year and received my renewal quote which had increased by a few hundred pound. Checked with Aviva and the insurance was almost half of the renewal quote.
I would recommend Aviva to a friend
- By:
- amarsinghy
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
amarsinghy
patmick1sky gave this product an overall rating of
excellent senrvice
11/08/2018
bought car insurance with no problems from quote to issue of policy in very quick time and a very competitive price.
I would recommend Aviva to a friend
- By:
- patmick1sky
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
patmick1sky
Triv gave this product an overall rating of
Perfect
11/08/2018
Perfect service, helpful and value for money................
I would recommend Aviva to a friend
- By:
- Triv
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Triv