Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Dadathome2007 gave this product an overall rating of 5 / 5

Because you asked

Martin’s moneysavingexpert reminded us that Aviva is not on comparison sites but is often very competitive. That is how it turned out. Over a hundred pounds saved. Thank you Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dadathome2007

Bokieamare gave this product an overall rating of 5 / 5

Excellent

Bought this cover as it was exactly what l needed...no problems

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Bokieamare

Miks gave this product an overall rating of 5 / 5

Total value for money

Got my first car and was worried about which insurance to take plus how much it would cost. Found Aviva to be most reasonable and adequate benefits as per my needs.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Miks

Mike gave this product an overall rating of 5 / 5

Good customer service

I don't know why you need so much information about why I got cer insurance from you but I got it because it was cheaper than my previous quote with an insurance co I had heard of and will continue using you as long as you don't hike it up every year without a reason

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mike

Martin gave this product an overall rating of 4 / 5

Love the discount

Great discount for existing Aviva customers - 20 pc off the car insurance premium.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Martin

Dezza gave this product an overall rating of 5 / 5

Good reliable company.

Good reliable ins company with best price even over comparison sites I used. Easy to use on line.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dezza

Judge gave this product an overall rating of 5 / 5

Best quote by far

Bought motor insurance,by far the most competitive quote

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Judge

Jules gave this product an overall rating of 5 / 5

Very easy and quick

I bought car insurance. It was very easy and quick and a very good price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jules

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