Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Audi gave this product an overall rating of 5 / 5

insurance

Obtained multicar insurance for two cars and the online price was good and the service also

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Audi

gunnersaurus gave this product an overall rating of 5 / 5

Easy to open, follow and submit

Checked with others and remembered Aviva with discount for my other relations with you. Good quote and everything else that I wanted... so here I am!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gunnersaurus

Ducky gave this product an overall rating of 4 / 5

good service both on line and telephone conversation

purchased car insurance better price than previous company

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ducky

Mrgardenin gave this product an overall rating of 1 / 5

Hard work

It took me over an hour to purchase my car insurance as it would not accept my claim, each time I added the claim it would not be there once the final price was given. Clearly a system error.

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
2 / 5
Ease of purchase
1 / 5

I'm sorry to see this and would like to help. I've emailed you to ensure the policy details are accurate and we have the correct claims recorded down. I've also raised this with our web engineers to investigate further

Dave, Aviva Online Team

Mrgardenin

Lfan gave this product an overall rating of 5 / 5

Amazing

Everything amazing, good value, easy to understand and fantastic staff. Destroy the competition;)

I would recommend Aviva to a friend

By:
Age:
25 to 34
Policy features and benefits
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lfan

amarsinghy gave this product an overall rating of 5 / 5

Unbeatable insurance

I had my car insurance with Admiral for a year and received my renewal quote which had increased by a few hundred pound. Checked with Aviva and the insurance was almost half of the renewal quote.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

amarsinghy

patmick1sky gave this product an overall rating of 5 / 5

excellent senrvice

bought car insurance with no problems from quote to issue of policy in very quick time and a very competitive price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

patmick1sky

Triv gave this product an overall rating of 5 / 5

Perfect

Perfect service, helpful and value for money................

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Triv

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