Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

ALLENTAY gave this product an overall rating of 5 / 5

Great Customer Service

Car insurance with all necessary add ons, good value for money

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

ALLENTAY

Andee gave this product an overall rating of 4 / 5

On line quoting and subsequent purchase was very straight forward and the price was unbeatable.

Fully comp' car insurance, legal protection and road recovery which was easily arranged online. A good service all round.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Andee

enjoyshopping gave this product an overall rating of 4 / 5

Aviva Car Insurane

I changed to Aviva car insurance plus RAC cover because it was a better price than my previous insurer who I had been with for several years never made a claim and yet the policy kept on increasing.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

enjoyshopping

Pete gave this product an overall rating of 5 / 5

Very helpful and friendly

Duel car insurance. Competative price against our current cover

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pete

toki gave this product an overall rating of 5 / 5

quick promt and easy insurance qouts

Really simple options to cet my car insured. All online print instant cover. just needed to upload the necessary requested documents and boom I'm covered.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

toki

Bee2 gave this product an overall rating of 5 / 5

Straightforward

Looked at various web sites to find comparison motor insurance deals, Aviva offered the best with their reduction, due to the fact I already have another policy with them Extremely helpful on the phone. Keep the quote on hold whilst I did further research. No hassle to make a decision, no follow up calls, no pressure. All paperwork arrived just prior to the policy starting.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bee2

Kirst gave this product an overall rating of 5 / 5

Customer

I purchased car insurance with Aviva. There price was great over one hundred pound cheaper than using comparison websites! Which I thought was excellent. I called to ask about adding my brother on temp and the service I received was amazing. Answered all questions I had was very friendly and had no wait time, I called when I had got home from work just after 5pm! Even better service!! I have already recommended Aviva to several friends family and colleagues and will definitely renew with them again

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kirst

Angie gave this product an overall rating of 5 / 5

Smooth transaction

Bought my car insurance. Good price and good cover..

I would recommend Aviva to a friend

By:

Angie

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