Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

fishy gave this product an overall rating of 5 / 5

great company to deal with

have my car insurance with this firm, very easy to deal with, everything is so quick and easy to do, from getting a quote, to uploading/ downloading documents, and really competitive prices.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

fishy

Topsey gave this product an overall rating of 5 / 5

Lady customer

Extremely easy to get the car insurance online. Also had a query and Customer Services answered it without any hassle. Not paying for things I don't want or need.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Topsey

Jfvaveiro gave this product an overall rating of 5 / 5

Excelente services with cheap prices

Best deals( prices)of the market with the best possible coditions.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34

Jfvaveiro

Gussa gave this product an overall rating of 5 / 5

Amagoodman

I'm so happy that I found this insurance all very helpful and explains everything so happy to be with them

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gussa

bakerbill gave this product an overall rating of 3 / 5

easy to use website

Purchased car insurance very easy and straightforward, however what for me is the main consideration for any insurance is how the company deals with a claim and in that respect I have no idea what Aviva is like and hopefully never will

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

bakerbill

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