Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Mike gave this product an overall rating of 5 / 5

Great Insurance Great Company

Having bought a multi car insurance I am impressed with (a) the great service, (b) the excellent coverage and, (c) the excellent price which was cheaper than other insurance companies. I thoroughly recommend Aviva Insurance Company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
3 / 5

Mike

Thomas gave this product an overall rating of 5 / 5

Brilliant company

They are a good company and would recommend them xxxxxxxxxxxxx

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
2 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thomas

Freya gave this product an overall rating of 5 / 5

Quick and easy

I bought insurance for my first car. Considering my age and lack of experience it was a very good rate. Very easy to get a quote online and to later purchase the insurance. The rest of my is with Aviva also and they have only good things to say.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Freya

Watto gave this product an overall rating of 5 / 5

Excellent service

We have purchased two policies and had competitive qoutesand excellent service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
3 / 5

Watto

Bill gave this product an overall rating of 5 / 5

great and easy process

website is simple to navigate for car insurance quote,not as time consuming as other sites I have used plus the quote I received is excellent cover and value

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bill

Tomw gave this product an overall rating of 5 / 5

Excellent quotation on the web. Good value for the money.

Car insurance.car insurance.car insurance.theres not much more to say.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tomw

MJSL gave this product an overall rating of 5 / 5

Clear and efficient

The online application form was simple to complete and it was easy to load up or email supporting documentation. Realistic quote too.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MJSL

Snowie gave this product an overall rating of 5 / 5

Good service

Smooth and easy transaction. Spoke to a real person who was very helpful. No problems.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Snowie

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