Overall rating
This product has been awarded an overall rating of from 3451 customer reviews
Rating breakdown
3451 reviews
- 5 stars awarded by 1751 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Mike gave this product an overall rating of
Great Insurance Great Company
22/06/2018
Having bought a multi car insurance I am impressed with (a) the great service, (b) the excellent coverage and, (c) the excellent price which was cheaper than other insurance companies. I thoroughly recommend Aviva Insurance Company.
I would recommend Aviva to a friend
- By:
- Mike
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 3 / 5
Mike
Thomas gave this product an overall rating of
Brilliant company
22/06/2018
They are a good company and would recommend them xxxxxxxxxxxxx
I would recommend Aviva to a friend
- By:
- Thomas
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 2 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Thomas
Freya gave this product an overall rating of
Quick and easy
21/06/2018
I bought insurance for my first car. Considering my age and lack of experience it was a very good rate. Very easy to get a quote online and to later purchase the insurance. The rest of my is with Aviva also and they have only good things to say.
I would recommend Aviva to a friend
- By:
- Freya
- Gender:
- Female
- Age:
- 17 to 24
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Freya
Watto gave this product an overall rating of
Excellent service
21/06/2018
We have purchased two policies and had competitive qoutesand excellent service
I would recommend Aviva to a friend
- By:
- Watto
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 3 / 5
Watto
Bill gave this product an overall rating of
great and easy process
21/06/2018
website is simple to navigate for car insurance quote,not as time consuming as other sites I have used plus the quote I received is excellent cover and value
I would recommend Aviva to a friend
- By:
- Bill
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bill
Tomw gave this product an overall rating of
Excellent quotation on the web. Good value for the money.
20/06/2018
Car insurance.car insurance.car insurance.theres not much more to say.
I would recommend Aviva to a friend
- By:
- Tomw
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tomw
MJSL gave this product an overall rating of
Clear and efficient
20/06/2018
The online application form was simple to complete and it was easy to load up or email supporting documentation. Realistic quote too.
I would recommend Aviva to a friend
- By:
- MJSL
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
MJSL
Snowie gave this product an overall rating of
Good service
20/06/2018
Smooth and easy transaction. Spoke to a real person who was very helpful. No problems.
I would recommend Aviva to a friend
- By:
- Snowie
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Snowie