Overall rating
This product has been awarded an overall rating of from 3009 customer reviews
Rating breakdown
3009 reviews
- 5 stars awarded by 1431 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Michael gave this product an overall rating of
two weeks and still not resolved
08/08/2018
Two weeks of being told my portal account will be sorted so I can get to my products and documents and after being told it was fixed I still have the same issue
- By:
- Michael
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 3 / 5
- Value for money
- 3 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 4 / 5
I'm sorry you have has such delay. I have emailed you with some further information about how we can help fix this. Thanks,
Rich, Aviva Social Media Team
Michael
Concards1 gave this product an overall rating of
Good service
08/08/2018
Car insurance for a 8 seater mini bus. Excellent service and value
I would recommend Aviva to a friend
- By:
- Concards1
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Concards1
John gave this product an overall rating of
Useless customer service dept, slightly disapointed
07/08/2018
I drive a company car for the last 4 years and for the last 2 1/2 i have had a car insured so the rule is after 2 years my no claim *(8 years) is wiped out. But prior to getting a quote from them, I call customer services to see if you I could have at least my last 4 years of company car driving mirrored as personal no claims bonus, they said yes. Guess what 2 weeks later, I do the quote try to get the insurance and customer services are now telling me that what I have been told is now correct and they can't find a log of my call on their system, basically calling me a liar. I still took the insurance as I had 20 percent discount as being already a customer, but it left me with a bitter taste... a shame, as it was only 100 pounds difference which I paid but they could have swallowed much easier since they are such a big company, Plus I was already a customer...
- By:
- John
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 3 / 5
- Value for money
- 2 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 1 / 5
I'm sorry to hear about the experience you've had with us. I hope to be able to resolve this for you and have contacted you via email to do so
Katie, Aviva Online Support
John
kevy gave this product an overall rating of
Excellent Customer Service
07/08/2018
I contacted Aviva to start a new insurance after a year lapse only to find that my no claims had been removed as I had a year with no insurance. The Customer advisor checked my old insurance and confirmed that I had 11 years no claims. After a few minutes this was reinstated to my new insurance.
I would recommend Aviva to a friend
- By:
- kevy
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
kevy
Bachu gave this product an overall rating of
Very competitive car insurance quote
07/08/2018
I just bought a car insurance policy from Aviva through a CashBack site; hence it becomes slightly cheaper than my existing renewal quote from LV=. The Customer Service is brilliant and quick. Policy documents arrived very quickly. Very impressed so far, but see what happens next year when the renewal comes in. I may also move my Home insurance with Aviva when renewal comes in. Well done Aviva.
I would recommend Aviva to a friend
- By:
- Bachu
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bachu
ianpaul gave this product an overall rating of
great service
07/08/2018
2 car insurance,s and home insurance very good value for money very pleased with everything
I would recommend Aviva to a friend
- By:
- ianpaul
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
ianpaul
Flufftrumpet gave this product an overall rating of
Cheaper due to staff discount
06/08/2018
Straight forward purchase. Wouldn't have been the best value without the large discount. I like MyAviva though and it was available on there quickly.
I would recommend Aviva to a friend
- By:
- Flufftrumpet
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 4 / 5
Flufftrumpet
Roger gave this product an overall rating of
Very good customer service
06/08/2018
Very helpful staff and car insurance product benefits clearly presented. Website easy to use. Car premium moderately priced compared with previous insurer.
I would recommend Aviva to a friend
- By:
- Roger
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Roger