Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

Michael gave this product an overall rating of 1 / 5

two weeks and still not resolved

Two weeks of being told my portal account will be sorted so I can get to my products and documents and after being told it was fixed I still have the same issue

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
2 / 5
Ease of purchase
4 / 5

I'm sorry you have has such delay. I have emailed you with some further information about how we can help fix this. Thanks,

Rich, Aviva Social Media Team

Michael

Concards1 gave this product an overall rating of 5 / 5

Good service

Car insurance for a 8 seater mini bus. Excellent service and value

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Concards1

John gave this product an overall rating of 3 / 5

Useless customer service dept, slightly disapointed

I drive a company car for the last 4 years and for the last 2 1/2 i have had a car insured so the rule is after 2 years my no claim *(8 years) is wiped out. But prior to getting a quote from them, I call customer services to see if you I could have at least my last 4 years of company car driving mirrored as personal no claims bonus, they said yes. Guess what 2 weeks later, I do the quote try to get the insurance and customer services are now telling me that what I have been told is now correct and they can't find a log of my call on their system, basically calling me a liar. I still took the insurance as I had 20 percent discount as being already a customer, but it left me with a bitter taste... a shame, as it was only 100 pounds difference which I paid but they could have swallowed much easier since they are such a big company, Plus I was already a customer...

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm sorry to hear about the experience you've had with us. I hope to be able to resolve this for you and have contacted you via email to do so

Katie, Aviva Online Support

John

kevy gave this product an overall rating of 5 / 5

Excellent Customer Service

I contacted Aviva to start a new insurance after a year lapse only to find that my no claims had been removed as I had a year with no insurance. The Customer advisor checked my old insurance and confirmed that I had 11 years no claims. After a few minutes this was reinstated to my new insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

kevy

Bachu gave this product an overall rating of 5 / 5

Very competitive car insurance quote

I just bought a car insurance policy from Aviva through a CashBack site; hence it becomes slightly cheaper than my existing renewal quote from LV=. The Customer Service is brilliant and quick. Policy documents arrived very quickly. Very impressed so far, but see what happens next year when the renewal comes in. I may also move my Home insurance with Aviva when renewal comes in. Well done Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bachu

ianpaul gave this product an overall rating of 5 / 5

great service

2 car insurance,s and home insurance very good value for money very pleased with everything

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ianpaul

Flufftrumpet gave this product an overall rating of 4 / 5

Cheaper due to staff discount

Straight forward purchase. Wouldn't have been the best value without the large discount. I like MyAviva though and it was available on there quickly.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

Flufftrumpet

Roger gave this product an overall rating of 5 / 5

Very good customer service

Very helpful staff and car insurance product benefits clearly presented. Website easy to use. Car premium moderately priced compared with previous insurer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Roger

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