Overall rating
This product has been awarded an overall rating of from 3448 customer reviews
Rating breakdown
3448 reviews
- 5 stars awarded by 1747 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 85 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Tomw gave this product an overall rating of
Excellent quotation on the web. Good value for the money.
20/06/2018
Car insurance.car insurance.car insurance.theres not much more to say.
I would recommend Aviva to a friend
- By:
- Tomw
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tomw
MJSL gave this product an overall rating of
Clear and efficient
20/06/2018
The online application form was simple to complete and it was easy to load up or email supporting documentation. Realistic quote too.
I would recommend Aviva to a friend
- By:
- MJSL
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
MJSL
Snowie gave this product an overall rating of
Good service
20/06/2018
Smooth and easy transaction. Spoke to a real person who was very helpful. No problems.
I would recommend Aviva to a friend
- By:
- Snowie
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Snowie
BoroBRID gave this product an overall rating of
Customer Service
20/06/2018
easy site to use, any questions answered quickly and a great value product
I would recommend Aviva to a friend
- By:
- BoroBRID
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
BoroBRID
Poppy gave this product an overall rating of
Very helpful
20/06/2018
I found the young lady very kind and helpful went I took out my car insurance, could not have asked for better .
I would recommend Aviva to a friend
- By:
- Poppy
- Gender:
- Female
- Age:
- 65 or over
Poppy
Stanas gave this product an overall rating of
Easy process ! Great price!
20/06/2018
I tend to always look on money supermarket or go compare bit had seen so many adverts for Aviva and saving you money I thought I would have a look! Best price I could find....
I would recommend Aviva to a friend
- By:
- Stanas
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Stanas
Sally gave this product an overall rating of
Simple to use website and fast!
19/06/2018
Always used the price comparison websites but tried Aviva and got a much better price Seen the TV ad
I would recommend Aviva to a friend
- By:
- Sally
- Gender:
- Female
Sally
Blackbird gave this product an overall rating of
Good customer service
19/06/2018
We have always had our car insurance but now my husband has stopped driving I bought car insurance. We have other investments also
I would recommend Aviva to a friend
- By:
- Blackbird
- Gender:
- Female
- Age:
- 65 or over
Blackbird