Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3450 customer reviews

Rating breakdown

3450 reviews

  • 5 stars awarded by 1750 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3450 customer reviews

shirlram gave this product an overall rating of 3 / 5

goodish service

Still awaiting an email from you to say you have received my letter confirming 15 years no claim bonus along with our previous insurance Wesleyan which you requested.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

Thanks for your review and I am sorry you received delayed notification - I can see you've yet contacted us and had this confirmed. Apologies for any inconvenience caused. Thanks,

Rich, Aviva Social Media Team

shirlram

nickpeuk gave this product an overall rating of 5 / 5

excellent online service and support

Comprehensive car insurance... very competitive price as I have other polices with Aviva

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

nickpeuk

Andrade gave this product an overall rating of 5 / 5

Mr&Mrs

This is the first time I took my car insurance with Viva and I am very pleased with the service they provided. I hope they continue the same.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andrade

Adyjh gave this product an overall rating of 5 / 5

Car insurance

Avila provided a quote that included everything I needed at a reasonable price. When I made the decision and went through the process of purchasing the car insurance online, it was straightforward and turned out to be even cheaper.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Adyjh

Golfbabe gave this product an overall rating of 4 / 5

Satisfied customer

Very satisfied with the overall service. Customer services very accommodating. One negative comment ... whilst holding on the line and having to give out Policy Number, Name and DOB ... I am asked for the same information again. Hence no five star rating.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Golfbabe

JACKO gave this product an overall rating of 5 / 5

mOTOR iNSURANCE

I transferred to Aviva as their quote was competitive. I used the online screen for the initial enquiry. I telephoned with a query and got a slightly cheaper quote which did not alter. I found the website easy to use and the staff helpful.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

JACKO

Bear gave this product an overall rating of 5 / 5

Very good service

Car insurance good value for money and helpful team

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

Bear

Zoe6 gave this product an overall rating of 5 / 5

so simple to set up,good value

car Insurance. So easy to purchase online and when I needed to speak to someone they were so friendly and helpful. All at a very competitive price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Zoe6

Back to top