Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3450 customer reviews

Rating breakdown

3450 reviews

  • 5 stars awarded by 1750 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3450 customer reviews

Zoe6 gave this product an overall rating of 5 / 5

so simple to set up,good value

car Insurance. So easy to purchase online and when I needed to speak to someone they were so friendly and helpful. All at a very competitive price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Zoe6

Iceman gave this product an overall rating of 5 / 5

Great value

Been with my previous insurer for last three years and despite no change of circumstances, and eighteen years no claims, the renewal premium always showed a substantial price increase. This time I thought enough is enough, and went on Aviva’s website for a quote. For the same cover, same excess, but including the addition foreign cover which I didn’t have previously, I saved a significant, and I mean significant, amount on my premium. In fact I didn’t believe the first price quoted and thought I had made some sort of mistake and so went though the process again the following day. No, I hadn’t made any mistakes so I went ahead and changed to Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Iceman

Billyboy123 gave this product an overall rating of 5 / 5

Insurance

Great price perfect for what I wanted. Website was easy to use

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Billyboy123

James gave this product an overall rating of 4 / 5

Good price, great web experieince

Obtained great value insurance on 2 cars. Found the website quote and document delivery system excellent and easy to you. Twice telephoned customer service and had excellent service both times.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

James

libralady gave this product an overall rating of 5 / 5

Happy customer

although I looked online for car insurance I prefer to speak to a" real" person, the person I spoke to was knowledgeable. efficient and polite, and importantly Aviva did not charge extra for the phone call, some companies do this and it puts me off straight away !!, I do not use these companies.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

libralady

Assumpta gave this product an overall rating of 5 / 5

Great customer service

I found aviva value for money.you are not going through a middle man.you know exactly what you are paying for as it's all laid out .customer service was excellent as they explain as you go through everything. I have took out all My insurance with them now.star rating

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Assumpta

Peter gave this product an overall rating of 3 / 5

Webchat?

The webchat agent was unable to answer, or understand, my question about whether vehicle identity theft was included in the car insurance policy. I was cut off and then was at the back of the queue to get another agent. Try phoning instead

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Hi There, I'm sorry about the trouble you have had with the live chat system. I will have your feedback passed on to the relevant teams so that they are aware of the situation and any relevant training can be provided.

Will, Aviva Online Team

Peter

Robhig gave this product an overall rating of 5 / 5

Excellent Customer service

I purchased my car insurance through Aviva. I found the staff were very friendly and helpful. The actual cost was very competitive with other companies. My previous insurer could no way match the offer from Aviva. Very pleased. Plus the website and Aviva app are very good and easy to use.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robhig

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