Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Pleased gave this product an overall rating of 5 / 5

So easy and great value

Renewal of car insurance , from my previous insurer nearly half of what I was paying

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Pleased

Dogvanlady gave this product an overall rating of 5 / 5

Great value for money

I was searching for van insurance for a new van but not for business use & with the option to add my existing car to the policy when it comes up for renewal. Aviva was the cheapest quote I found & also made the process quick & easy, with no stupid questions & a good range of options, so that I found cover that exactly suited my needs. Thank you.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dogvanlady

njstorm gave this product an overall rating of 5 / 5

good service

multi car and van ins very good deal and easy to do

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

njstorm

jethor gave this product an overall rating of 5 / 5

just so easy on line

motor insurance its all l wanted look around could not find any better

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

jethor

Waynecarr gave this product an overall rating of 4 / 5

Car insurance

Car insurance, good price but don't know how good Aviva are if I need to claim and hopefully I won't have to. I hope I don't get fleeced on my 2nd year insurance renewal as I am a new customer to Aviva this year.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

Waynecarr

brabus300 gave this product an overall rating of 5 / 5

Simple Proceedure

A very easy and straight forward transaction. Very quick response to communications and flexible options.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

brabus300

Eeee gave this product an overall rating of 5 / 5

Exelent customer service

This insurance company was half the price of it's competition for the same cover

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Eeee

A customer gave this product an overall rating of 5 / 5

Wanderer

Car insurance. Good deal. Value for money. Easy to sort out

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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