Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Antrk gave this product an overall rating of 5 / 5

Great insurance

Hello. I would like to give full rating for a excellent insurance. I find with Aviva cheapest insurance, and online service quick and easy. Good contact. I recommend Aviva as best insurer. Thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Antrk

COZENS1 gave this product an overall rating of 4 / 5

I'm only interested in a competitive price

I bought van insurance through Aviva. They were one of the most competitive when you consider the cashback through Quidco. I am only interested in the price. It i annoying they now require proof of my no claims discount.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

COZENS1

Tony gave this product an overall rating of 5 / 5

Good sevice very happy

aviva are very good and very helpful when I thought about change to another company they I never done a e mail before they help me through the only thing I don’t like is they have not sent my car insurance to me so I don’t know whether i am insured or not your Tony

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tony

SAMJ gave this product an overall rating of 5 / 5

Great service

Friendly helpful information excellent value I bought car insurance and will certainly consider other options available as the need arises. Easy purchase and very good price

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SAMJ

JPRCOFF gave this product an overall rating of 4 / 5

Ticks all the boxes!

I purchased car insurance by telephone and found staff to be true professionals; polite, knowledgeable, helpful and efficient answering all my queries with accuracy and proficiency. I settled on a policy which fitted all my personal criteria at a very reasonable price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JPRCOFF

Dazzer gave this product an overall rating of 5 / 5

New customer

Bought car insurance and buildings insurance on line with ease and had a question so had to call helpline with ease and set my mind to rest

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dazzer

NeilK gave this product an overall rating of 5 / 5

Environmental policy and price

After searching 'Ethical Consumer' magazine I saw that Aviva had a better environmental policy rating than Admiral who I was with before. I therefore left them and joined Aviva when my renewal was due.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

NeilK

Mark gave this product an overall rating of 5 / 5

5 star

Excellent the customer service easy to get hold of someone when you have a problem or a query would recommend aviva to anyone

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mark

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