Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Cazz gave this product an overall rating of 5 / 5

Car insurance nice smooth purchase everything explained in laymen terms. Easy to understand and you know what you are purchasing.

I bought car insurance cheaper than any on go compare. I would definitely buy again and will look at other insurances when they are up for renewal.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cazz

Jimw gave this product an overall rating of 5 / 5

Nice and easy

Sorting my car insurance was nice and easy with Aviva and much cheaper than my last quote with my previous insurer. Happy with the service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jimw

MrsFigg gave this product an overall rating of 4 / 5

Good service after a shaky start

I was experiencing some difficulty setting up my account, but after discussion with someone on the end of the phone the problem was quickly resolved. Thank you.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

MrsFigg

sammy gave this product an overall rating of 4 / 5

Easy communication

Motor insurance. Was easy process and competitive price Have not had any claims or expect any but in case I do I hope the claims process will be just as easy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

sammy

Annee gave this product an overall rating of 4 / 5

Customer service

Easy to discuss my insurance, good policy and quote , competitive price. Good online documents.

I would recommend Aviva to a friend

By:
Gender:
Female

Annee

jcbc gave this product an overall rating of 4 / 5

Slow start rapid finish ,overall satisfied

Purchased comp insurance for car, slight misunderstanding to start with but resolved to my total satisfaction.Staff handled the initial problem very well.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

jcbc

Jane gave this product an overall rating of 5 / 5

great customer service

car insurance purchased with ease, no hassle all online

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jane

Lana gave this product an overall rating of 5 / 5

Online purchase

Car insurance. Cheapest-best. Covers all I need. All ok

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lana

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