Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3451 customer reviews

Youngdriver gave this product an overall rating of 4 / 5

Value for money

Car insurance at a great price even though under 25 with one accident . Industry I work in can be difficult to get insurance or they bump it up great price with AVIVA film crew worker!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24

Youngdriver

danny gave this product an overall rating of 4 / 5

OK vehicle insurance purchased

good service from your adviser by telephone, who was able to answer my questions.The policy I bought was fair value, but still expensive, I regard the charge for windshield excess of 75.00 to be ungenerous.Purchase was fairly straightforward on the internet followed up by a telephone conversation .I really dont like these rating requests they channel responses rather than me giving my opinion in a free and fluid way.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

danny

lenS gave this product an overall rating of 4 / 5

Good value and helpful service

Purchased comprehensive motor insurance for my new car . The quote was competitive and the service was helpful and the assistant went through the whole form with me. It was very easy and friendly

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

lenS

Wriggs gave this product an overall rating of 5 / 5

Good value

Car insurance. Very good value. Friendly and helpful

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Wriggs

valanne gave this product an overall rating of 5 / 5

website easy to negociate although did take several attempts to make changes. Customer sevice helpful.

We purchased multicar insurance which was appreciably cheaper than our previous supplier. Some difficulty with no claims bonus confirmation but OK in the end - more Admiral than Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

valanne

KIARA gave this product an overall rating of 5 / 5

Excellent service.

I was pleasantly surprised by the obvious care and attention that I was afforded by the operator I spoke to, they were extremely helpful and explained everything to me in detail, as there were many aspects I didn't quite understand about car insurance, it was the first time I had organized my own car insurance, usually one of my sons would arrange it for me. So for me it was a breeze to get through and my premium was a lot cheaper too, for the same cover which was amazing, many thanks :)

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

KIARA

Christophe gave this product an overall rating of 5 / 5

Good company

Nice customer services and good prices And you can see which your mobile application where are you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Christophe

Kgp58 gave this product an overall rating of 2 / 5

Inexplicable

I bought car insurance for our 2 cars. I was given a very competitive price via a comparison site. But I inadvertently put the wrong renewal date, when deciding to proceed with quote, I put in correct date.( Only about 10 days difference). All other details remained the same. I was therefore very surprised when the price increased by significantly . When I questioned this I was told that prices change like this depending on different days! Bermusing!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
2 / 5
Ease of purchase
2 / 5

Kgp58

Back to top