Overall rating
This product has been awarded an overall rating of from 3451 customer reviews
Rating breakdown
3451 reviews
- 5 stars awarded by 1751 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Youngdriver gave this product an overall rating of
Value for money
15/06/2018
Car insurance at a great price even though under 25 with one accident . Industry I work in can be difficult to get insurance or they bump it up great price with AVIVA film crew worker!
I would recommend Aviva to a friend
- By:
- Youngdriver
- Gender:
- Male
- Age:
- 17 to 24
Youngdriver
danny gave this product an overall rating of
OK vehicle insurance purchased
15/06/2018
good service from your adviser by telephone, who was able to answer my questions.The policy I bought was fair value, but still expensive, I regard the charge for windshield excess of 75.00 to be ungenerous.Purchase was fairly straightforward on the internet followed up by a telephone conversation .I really dont like these rating requests they channel responses rather than me giving my opinion in a free and fluid way.
I would recommend Aviva to a friend
- By:
- danny
- Gender:
- Male
- Age:
- 65 or over
danny
lenS gave this product an overall rating of
Good value and helpful service
15/06/2018
Purchased comprehensive motor insurance for my new car . The quote was competitive and the service was helpful and the assistant went through the whole form with me. It was very easy and friendly
I would recommend Aviva to a friend
- By:
- lenS
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
lenS
Wriggs gave this product an overall rating of
Good value
15/06/2018
Car insurance. Very good value. Friendly and helpful
I would recommend Aviva to a friend
- By:
- Wriggs
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Wriggs
valanne gave this product an overall rating of
website easy to negociate although did take several attempts to make changes. Customer sevice helpful.
15/06/2018
We purchased multicar insurance which was appreciably cheaper than our previous supplier. Some difficulty with no claims bonus confirmation but OK in the end - more Admiral than Aviva.
I would recommend Aviva to a friend
- By:
- valanne
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
valanne
KIARA gave this product an overall rating of
Excellent service.
15/06/2018
I was pleasantly surprised by the obvious care and attention that I was afforded by the operator I spoke to, they were extremely helpful and explained everything to me in detail, as there were many aspects I didn't quite understand about car insurance, it was the first time I had organized my own car insurance, usually one of my sons would arrange it for me. So for me it was a breeze to get through and my premium was a lot cheaper too, for the same cover which was amazing, many thanks :)
I would recommend Aviva to a friend
- By:
- KIARA
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
KIARA
Christophe gave this product an overall rating of
Good company
15/06/2018
Nice customer services and good prices And you can see which your mobile application where are you
I would recommend Aviva to a friend
- By:
- Christophe
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Christophe
Kgp58 gave this product an overall rating of
Inexplicable
14/06/2018
I bought car insurance for our 2 cars. I was given a very competitive price via a comparison site. But I inadvertently put the wrong renewal date, when deciding to proceed with quote, I put in correct date.( Only about 10 days difference). All other details remained the same. I was therefore very surprised when the price increased by significantly . When I questioned this I was told that prices change like this depending on different days! Bermusing!
I would recommend Aviva to a friend
- By:
- Kgp58
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 2 / 5
Kgp58