Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Biggus gave this product an overall rating of 3 / 5

Where are my documents

Paid for car insurance nearly 2 weeks ago, and still no insurance documents. Nothing on my log in account either. The money is gone from my account. When I call to discuss it I get put in a 40 minute que.

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Hello, I've sent your documents in the post and will be with you within 10 working days. If you wish to discuss your online account, please do get in touch with us on social@aviva.com where we can sort your account directly. Kind regards, Aviva Online Team

Liv, Aviva Online Team

Biggus

Cadusha gave this product an overall rating of 5 / 5

Expedient.

Bought van insurance. Very practical quote process, finalise the policy with a couple more boxes to tick in and done. Excellent. These people know time is money.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cadusha

Jayt gave this product an overall rating of 5 / 5

Great for young driver

Best insurance quote for 18 year old with 1 years NCD and without a black box

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jayt

Kaany gave this product an overall rating of 5 / 5

Excellent

Good communication quick an efficient, would recommend

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kaany

Dogwoman gave this product an overall rating of 5 / 5

Friendly and so helpful

Car insurance bought Great customer service reps able to help and assist me and they accept no claims from company car business insurance! Recommend to all my colleagues who are opting out of company cars

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dogwoman

stuarty gave this product an overall rating of 4 / 5

Commendable amongst others in shark infested waters

Bought Comprehensive Car Insurance. Competitive and good conditions. The company's telephone lines were obviously very busy, so to avoid a substantial wait I opted to use their computer input. This required patience and errors to be corrected on both sides, including re-writing. I already have dealings with Aviva, with a Personal Pension and ISA Investments for me and my wife. I consider them to be a highly reliable company with which to deal.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

stuarty

Jonathan gave this product an overall rating of 5 / 5

Great value for money

Easy to buy and beat my previous company's renewal quote.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jonathan

Bogdanciobotaru gave this product an overall rating of 5 / 5

Great costumer

Thank You i am hapoy with You. Are You the Best in The market.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
5 / 5

Bogdanciobotaru

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