Overall rating
This product has been awarded an overall rating of from 3448 customer reviews
Rating breakdown
3448 reviews
- 5 stars awarded by 1749 reviewers
- 4 stars awarded by 412 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
JaneK gave this product an overall rating of
Excellent Service Levels
17/08/2020
Looking to improve price of existing Car Insurance. Did a careful comparison and was helped to a decision.
I would recommend Aviva to a friend
- By:
- JaneK
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
JaneK
Clansman gave this product an overall rating of
Great customer service
17/08/2020
Have contacted the team on a number of occasions re policy details ,on each occasion phone answered promptly ,asked questions, and allways helped me out with with there great product knowledge, as some other companies offer budget price insurance only to find out that you have purchased the wrong product and it does not cover you your needs
I would recommend Aviva to a friend
- By:
- Clansman
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 3 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 5 / 5
Clansman
Davey gave this product an overall rating of
Prompt customer service
17/08/2020
I bought the car insurance which the price was competitive and also got a discount because I have another policy
I would recommend Aviva to a friend
- By:
- Davey
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Ease of purchase
- 5 / 5
Davey
HappyDriver gave this product an overall rating of
Insurance Quote/Renewal
17/08/2020
Quick and easy system to obtain and retrieve quote. Quote given was great value when compared against other insurers. Extras clear and concise. Overall, quick and easy to obtain a quality product, with good customer follow up.
I would recommend Aviva to a friend
- By:
- HappyDriver
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
HappyDriver
ChrisJ gave this product an overall rating of
Excellent
17/08/2020
I’ve purchased multi car cover for two cars. Aviva had the best quote and I’ve had excellent customer service so far. I have not had success with connecting to the app, Every time I tried to log in the username was wrong or the password was wrong or I needed a five digit code which seemed to be wrong but Aviva sent paper documents so all is good. I’ve rated a five star as the app is an extra it doesn’t reflect on Aviva’s customer service. Give them a go
I would recommend Aviva to a friend
- By:
- ChrisJ
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
ChrisJ
Carw5 gave this product an overall rating of
Car insurance good price
17/08/2020
Car insurance quote was not the cheapest but was the best quote from Companies like Aviva that have good reputations. happy with the service received
I would recommend Aviva to a friend
- By:
- Carw5
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Carw5
Janet gave this product an overall rating of
Very easy
17/08/2020
Was the best car insurance I found, much cheaper than my previous insurance
I would recommend Aviva to a friend
- By:
- Janet
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Janet
Kesh360 gave this product an overall rating of
Great customer service
16/08/2020
Bought car insurance online . Best rates and very easy to use the site
I would recommend Aviva to a friend
- By:
- Kesh360
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Kesh360