Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3448 customer reviews

YorkshireLad gave this product an overall rating of 5 / 5

Excellent car insurance deal

Having bought a new car I needed some insurance, and rather than use those annoying price comparison sites I tried a number of insurers directly. Aviva came out on top, not only on price. It was easy to get help with queries via chat and 'phone. I can see all of the policy documents via my MyAviva account. Everyone that I spoke with seemed friendly and helpful. This was my first experience in buying insurance products online, and it was painless and straightforward.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

YorkshireLad

Devdriver gave this product an overall rating of 5 / 5

Changed Insurers

I have been with my previous insurer for 9 years And decided that instead of going on a comparison site I would go directly to an individual company. I already had a pension product from Aviva they were easy to deal with and we’re nearly a hundred pounds cheaper than my previous insurer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Devdriver

grandadbaz gave this product an overall rating of 5 / 5

Great customer service

Changed my car insurance great price had to ring back to change car details no trouble for customer services changed with a smile even got a rebate thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

grandadbaz

looby gave this product an overall rating of 5 / 5

Good efficient service

Already had Life cover with Aviva, thought I'd try for car insurance as current provider getting too dear. Tried comparison website but Aviva still better.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

looby

vandre gave this product an overall rating of 5 / 5

great value

Best car insurance value for money I could have at the time

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

vandre

Spearo gave this product an overall rating of 5 / 5

Quick easy decision

Delighted to find a reasonable quote to insure my Vauxwagon Beetle . Have already recommended your Co. to my friends, which speaks for itself.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Spearo

Shell gave this product an overall rating of 5 / 5

Great deal on car insurance!

I looked at Aviva for my car insurance as my renewal quote was rather expensive and I already had another product with Aviva thus entitling me to a further discount. The quote I received from Aviva even without the customer discount was 400 pounds cheaper for the same cover! The website was easy to use in setting up my car insurance with them which I can now view on my Aviva portal with no issues! Defiantly recommend Avivia for car insurance!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shell

Ioan gave this product an overall rating of 5 / 5

Great customer

Good company and i recommend to all drivers and i get a good price for car insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ioan

Back to top