Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Shell gave this product an overall rating of 5 / 5

Great deal on car insurance!

I looked at Aviva for my car insurance as my renewal quote was rather expensive and I already had another product with Aviva thus entitling me to a further discount. The quote I received from Aviva even without the customer discount was 400 pounds cheaper for the same cover! The website was easy to use in setting up my car insurance with them which I can now view on my Aviva portal with no issues! Defiantly recommend Avivia for car insurance!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shell

Ioan gave this product an overall rating of 5 / 5

Great customer

Good company and i recommend to all drivers and i get a good price for car insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ioan

Sprinter gave this product an overall rating of 5 / 5

Quick and easy process

I insured my van at short notice beating the renewal price of my current insurance company by a reasonable margin.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sprinter

JeniferLou gave this product an overall rating of 5 / 5

Great customer

Great thanks Good price Good company So far so good only been with for a short time so I find it difficult to give a genuine review thanks again Jenifer

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JeniferLou

USHB gave this product an overall rating of 5 / 5

Great price

Well, its a straight forward procedure. What tempted me was their cashback offer. In general Aviva's reviews are great

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

USHB

Rache gave this product an overall rating of 5 / 5

Great customer service

Very good easy to place business! Like the online system

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rache

Lmurc712 gave this product an overall rating of 5 / 5

Excellent and easy to deal with

I purchased car insurance online and the process was really simple and easy. I needed to telephone to make an amendment and the call centre were great. Extremely helpful and quick to sort out my issue.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lmurc712

Doberman gave this product an overall rating of 3 / 5

Fair price if I get cash_ back from top cash back

Car insurance through topCashback good price if cash comes through fingers crossed .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Doberman

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