Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3000 customer reviews

A customer gave this product an overall rating of 4 / 5

Generally good - not left feeling confident cover is correct

Aviva's online experience was so much better than my previous insurer, Quote Me Happy. I could easily follow the "insure more than one vehicle" user journey and completed the transaction very quickly. This was worth paying a little extra for. The follow up email and text was good too. However I was left wondering if I missed some vital information as I never got a chance to enter either cars' mileage but had selected cover for mileage on each up to 10k.

I would recommend Aviva to a friend

Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bern gave this product an overall rating of 5 / 5

The website worked a treat

I had no problems fixing my car insurance in minutes

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bern

Aniee gave this product an overall rating of 5 / 5

Good website

Easy form to fill in on line. Good pricing and quick response when submitted.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Aniee

Ntonis18 gave this product an overall rating of 5 / 5

One of the best company to deal and great great costumers service thanks and happy with the price for both cars

One of the best car company Thank you so much for insuring my 2 cars I would like to give them 6 star's

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34

Ntonis18

Barnfather gave this product an overall rating of 5 / 5

Clarity

I purchased a fully comp policy for business use. The advisor was excellent in advising me on the issue of NCD. Very clear to understand some of the potential bear traps. I couldn’t recommend Aviva highly enough.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Barnfather

Emiliya gave this product an overall rating of 5 / 5

Evgenieva

This company is the best!!!Thank you for everything,I hope we be tougher 100 years!!!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

Emiliya

marylamb gave this product an overall rating of 2 / 5

motor insurance

purchased motor insurance which was quick and easy to do but received conflicting information by email and then letter regarding my NCB this was very confusing. It seems staff don't converse with each other thereby giving different information.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

I'm sorry, to see your post and that you received conflicting information. I can see you have now called and everything is sorted for you which is great but I shall pass on your feedback and get the calls listened to ensuring any appropriate training is provided.

Dave, Aviva Online Team

marylamb

SafeandSound gave this product an overall rating of 5 / 5

Best Available

Purchased a full comp. car insurance policy and £ for £ it was the best available based on my circumstances. I received others which on the face of it were cheaper but once you start adding on the extras e.g. Breakdown etc. then there was no comparison. I also like the fact that you are dealing with a major provider as opposed to a company you have never heard of with the underwriters based in Timbuctoo. The online process itself was really straight forward and understandable with no gobbledegook to try and bamboozzle you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SafeandSound

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