Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

KembleSteve gave this product an overall rating of 5 / 5

Helpful, English staff made sorting car insurance a breeze.

With the huge discount I got by already being an Aviva customer, even their customer agent could not believe what good value it was.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

KembleSteve

RachelLD gave this product an overall rating of 5 / 5

Easy to use website

I hadn’t previously taken out an insurance policy with Aviva but found that they came up cheapest when compared to other major insurance brands. Using the website to generate a quote was quick and easy and more streamlined than other sites I’ve visited. Recommended!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RachelLD

davedee gave this product an overall rating of 3 / 5

More Expensive Than Advertised

I purchased car insurance after seeing adverts for average quoted at a certain figure . I would love to know what this applies to as mine was double this.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

davedee

Hemied gave this product an overall rating of 5 / 5

Excellent customer service

I am so happy with services provided by Aviva. With very good customer services and value for money, I definitely recommend it for every one I know.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Hemied

Nickyvan gave this product an overall rating of 5 / 5

Amazed at the service and price

I bought a car and thought the 7 day free insurance was with aviva so I got a quote from them. As it turn out I have other policies with them and the quote was excellent, hundreds different from my then current insurer. It also turned out they weren't the 7 day free insurer and they were also cheaper than them. The quote was easy to pick back up and go ahead and I am now considering my other insurance policies being converted to aviva. Thank you

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nickyvan

Sandra gave this product an overall rating of 5 / 5

Great customer service helpful and efficient

Good value good service Staff were helpful and professional.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Sandra

KenD gave this product an overall rating of 5 / 5

Simple & cheap

Having life insurance with AVIVA I thought I'd try car insurance and they came up substantially better than the rest. I also got 20 percent off for taking out multiple agreements.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Ease of purchase
4 / 5

KenD

Mihaela gave this product an overall rating of 5 / 5

Customer

Great experience....................................

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mihaela

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