Overall rating
This product has been awarded an overall rating of from 3009 customer reviews
Rating breakdown
3009 reviews
- 5 stars awarded by 1431 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Bigal gave this product an overall rating of
Totally hassle free
29/07/2018
Changed my car insurance to Aviva after 11 years with previous company got a fantastic quote and the whole process was simple and hassle free
I would recommend Aviva to a friend
- By:
- Bigal
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bigal
ItsMarc gave this product an overall rating of
Fantastic
28/07/2018
Great service, really couldn’t have been better. Been with my previous insurer a long time but they messed me about and you did better than they ever did
I would recommend Aviva to a friend
- By:
- ItsMarc
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
ItsMarc
onemtk gave this product an overall rating of
Great customer service
28/07/2018
Very easy to change my number plate on the phone with grest customer service and also sorting my other Aviva policies.
I would recommend Aviva to a friend
- By:
- onemtk
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
onemtk
Alan gave this product an overall rating of
Very helpful in every way
28/07/2018
Had our car stolen,the team was very helpful,and sorted our problems without any fuss,handled our claim very fairly.
I would recommend Aviva to a friend
- By:
- Alan
- Gender:
- Male
- Age:
- 55 to 64
- Ease of claims process
- 4 / 5
- Speed of resolution
- 4 / 5
- Customer experience
- 5 / 5
- Fairness
- 4 / 5
Alan
YogiB gave this product an overall rating of
YogiB
28/07/2018
Customer service very knowledgeable and helpful however I was shocked to know that because of the age of my vehicle my repair costs were limited, yet every year my policy cost goes up up up. I have no claims ever... and i have been driving 42 years but you don't seem to be rewarded for this. To know I had only a limited amount I sorted the problem myself so still no claims, wonder if I will get thanked next year on my policy or maybe I'll just get another increase in costs.
- By:
- YogiB
- Gender:
- Female
- Age:
- 55 to 64
- Ease of claims process
- 1 / 5
- Speed of resolution
- 1 / 5
- Customer experience
- 2 / 5
- Fairness
- 1 / 5
Hi, there is no limit on the repair costs, but if it becomes uneconomical to repair we will write the vehicle off and give you enough money to buy one in the same / similar condition based on the current market value. With regard to prices its not just the age of a vehicle that determines your premium. There are lots of different rating factors that can effect your premiums as you can see here ➡ http://at.aviva.uk/MotPriceExp I hope that helps explain things a little more for you
Dave, Aviva Online Team
YogiB
Hobotev gave this product an overall rating of
Free rider
28/07/2018
All service is perfect, I am very pleased about my purches. Thank you!
I would recommend Aviva to a friend
- By:
- Hobotev
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Hobotev
GL09 gave this product an overall rating of
Best Insurance I could find
27/07/2018
Good all round policy, easy to set up and pay for. Have used the company in the past.
I would recommend Aviva to a friend
- By:
- GL09
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
GL09
fifi64 gave this product an overall rating of
so easy
27/07/2018
i have purchased car insurance. it was considerably cheaper than my previous provider and was so easy to do.
I would recommend Aviva to a friend
- By:
- fifi64
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
fifi64