Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Jools gave this product an overall rating of 5 / 5

Got quote online but phoned in on some further information. Consultant knew their stuff.

Car insurance and happy to say that Aviva are not a run of a mill company...happy to look at what the customer needs.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jools

Corsacolin gave this product an overall rating of 5 / 5

Fast and straightforward

Fast and straightforward no hassle experience keenly priced and with a Friendly response i would definitely recommend this insurance company

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Corsacolin

Ricky1970 gave this product an overall rating of 5 / 5

Excellent value

I always buy my van insurance through Aviva they are the cheapest around there customer service is good and I can change any details online even the vehicle without any charge i will continue using Aviva while I have my van they are definitely the cheapest and best around

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ricky1970

Masher gave this product an overall rating of 5 / 5

Excellent service

We have a number of existing policies with Aviva so decided to get a quote for car insurance too. Saved us a substantial amount from our existing insurer for almost identical policy. We qualified for discount as applied online and as an existing customer. I mucked up the first appl and queried by phone, they were so helpful and friendly. Aviva have never let us down over all the years we have had policies with them. Highly recommended.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Masher

Duncan gave this product an overall rating of 1 / 5

What a waste of time

I spent a great deal of a weekend trying to switch to Aviva for car insurance. It was a weekend wasted. It was driven by the attraction of a multi-car policy. First thing was to re-insure the first car. After a considerable amount of time the cost turned out to be slightly more than the existing policy. Actually I had to call back (on the paid line) because I then discovered that the excess was larger than advertised online - apparently "because it is this model". Having gone ahead with that (not least as the existing policy was expiring), I then went on to add the other cars. Sadly, you cannot do this online. So you have to call - on the paid line. One hour and 11 minutes later I discovered that the first additional car cost was a multiple of insuring it individually. Unfortunately, the agent was unable to tell me how to reduce the cost as they are not allowed to give advice. The only way is to reduce or change the cover or the excesses or the named drivers. I cancelled it all!

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm sorry to see that you have been unhappy with the premium and the level of service provided. When obtaining a quote online you will be able to obtain a quote for up to 2 vehicles. Once the cover on your policy has commenced, you will then be able to obtain quotes to add other vehicle throughout the year. Wehn calling us, unfortunately we are not able to provide advice or recommendations, we can only provide you with factual information to help you make an informative decision. In reference to the additional excess, as you mentioned, certain vehicles do carry an additional excess to the voluntary excess that you select online. This is confirmed on the page prior to clicking the button to accept your policy. I have passed your feedback on to our online team as this was not made clear enough for you to realise prior to accepting the quote. Thanks for taking the time to provide us with your valued feedback.

Mike, Aviva Online Team

Duncan

Felix gave this product an overall rating of 5 / 5

Very good deal

Got a quote for car insurance. Very easy to choose options to add to basic cost. The overall figure was half my present insurer's quote, and I got 20 percent off for having an existing policy with Aviva (actually a pension). Very satisfied and will use Aviva again.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Felix

Shelt60 gave this product an overall rating of 5 / 5

Good value

My previous insurance company didn't have multi car and I found Aviva with the cheapest quote.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shelt60

Hooky gave this product an overall rating of 5 / 5

Best price around

I purchased fully comp motor insurance and was very pleased to obtain an extra twenty percent discount because I had existing policies with Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Hooky

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