Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Gail gave this product an overall rating of 5 / 5

Straight forward

Easy to get a quote and straight forward setting up, with helpful person on the telephone.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Gail

Pencut gave this product an overall rating of 5 / 5

Great customer service

I have always rated aviva. We now have all our insurance through them. Every member of the customer service team I have been in contact with has been very professional and knowledgeable. I always recommend Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pencut

John gave this product an overall rating of 4 / 5

car insurance

got a the best quote online (compared to comparison websites). Uploading information documents and the like was hassle free followed by a clarification phone , job done within week or so

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

John

Sweetpea gave this product an overall rating of 5 / 5

Happy Customer

Car insurance was very reasonable and good value for money would definitely recommend Aviva to friends and family .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sweetpea

Terry gave this product an overall rating of 5 / 5

Great customer service. Your Avia telephone representative was very helpful, friendly, knowledgeable, patient & Kind

I Purchased an excellent car insurance policy with Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Terry

chester850 gave this product an overall rating of 5 / 5

everything went well with changes ty

got this quote thro internet .......ty...and was ready on the day and was happy with it....the quote was a good bit different than others

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

chester850

Eliza gave this product an overall rating of 5 / 5

Easy and good value

I found it easy to apply for the online car insurance, straight forward email conversations, and easy to log in to access all my documents. The insurance price was very competitive.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Eliza

StroblGuern gave this product an overall rating of 4 / 5

Good value but multi car is a bit of a silly system

Got a great looking quote to add a second vehicle to a policy but it was only once a long way through the process that it became apparent this was not for a full year and would just take it to renewal for my existing policy. As I pay annually this is not at all helpful as would require 2 renewals in the same month rather than being sleeved 6 months apart. It turned out to be cheaper to take out a second unlinked policy instead (i.e 9 quid a month cheaper)

I would recommend Aviva to a friend

By:
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
2 / 5

StroblGuern

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