Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

malkyleeds gave this product an overall rating of 4 / 5

Very simple transactions and quick in the bargain.

House and Motor Car Insurance. Saved on renewal quote by a considerable amount .Better in my pocket than the company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

malkyleeds

Sandy gave this product an overall rating of 5 / 5

Super helpful service

Just bought car insurance for a second car . Super helpful staff assisted in getting the best deal and explaining all the benefits

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sandy

PAULJ gave this product an overall rating of 5 / 5

GREAT SERVICE ALL ROUND SO FAR

I have purchased Car fully comprehensive insurance with protected NCB and European extension insurance. The Aviva web site was easy to understand and to navigate, it reacted quickly to inputs. When later uploading proof of NCB it was easily managed, and the Customer service Dept replied quickly(2 days) confirming said information. A good service so far along with a competitive quotation Price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PAULJ

Johnb gave this product an overall rating of 5 / 5

Easy to do

After trying other online car insurance sites I found Aviva offered more cover for less money. It was easy to open an account and purchase the cover. John B

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Johnb

nazz10 gave this product an overall rating of 5 / 5

great company

I am very pleased with Aviva. I was with other company and they were giving me very expensive insurance then I went to Aviva and Saved more than £100. thanks Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
3 / 5

nazz10

Kate gave this product an overall rating of 5 / 5

Introduction to Aviva

The operator who dealt with my call was informed, very helpful and pleasant. A good ambassador for the Company.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kate

Timshel gave this product an overall rating of 5 / 5

Pleasantly Surprised

After 16 years claim-free car insurance with Direct Line my basic premium after NCD and before any extras suddenly doubled from 288 gbp to 574 gbp simply because (they said) my postcode had changed. Contacted Aviva and for almost identical cover they quoted me over 200 gbp less. No-brainer. Wished i'd shopped around before. Aviva have been very professional, courteous, and friendly and made switching companies easy. That is, of course, how it should be but we all know that isn't always the case. Well done Aviva but my next renewal will tell if my praise has been misplaced

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Timshel

Lamplighter gave this product an overall rating of 4 / 5

Good price without having to use comparison sites

Got my car ins direct and got good price. There was a slight hiccup when i got my new car before selling the old one but this is cleared up now. I would have liked the opportunity to message aviva through the portal but couldn't see a way to do this but aviva coukd message me. But in the end it worked out ok

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
1 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Lamplighter

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