Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

carrots gave this product an overall rating of 5 / 5

fantastic customer service

Good value and easy to set up no fuss policy easy to understand good customer experience

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of purchase
5 / 5

carrots

Raju gave this product an overall rating of 5 / 5

Customer

Good Discount for existing customer offer for buying insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Raju

nfs1e gave this product an overall rating of 3 / 5

not very helpful

rang up to get insurance quote for my mothers car, she has alzheimers, the telephone operative satrted offering me options that ignored the illness, i asked her if she new what alzheimers was and meant, and she answered in a fighty manner "im not a doctor" well i didnt think i was going to speak to a doctor on a insurance quote, stating the obvious. i asked to speak to her supervisor immediately, and told him my experience...i put it down to bad training, just be aware some telelphone operators are a bit fighty and lacking in life experience. i have 2 sets of car insurance with avivia, so overall im happy with aviva

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Thanks for your review and I'm sorry you we're left feeling this way. I have emailed you separately to request further information to help investigate and provide feedback wherever necessary. Thanks.

Rich, Aviva Social Media Team

nfs1e

udjiskp gave this product an overall rating of 5 / 5

Easy to do

Found it online - submitted everything through the portal, text message to confirm - easy peasy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

udjiskp

mjs01 gave this product an overall rating of 5 / 5

easy to use website and good customer service

bought car insurance and good value as more than 15 years no claims. (last insurer had put price up)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mjs01

nicko gave this product an overall rating of 2 / 5

the curates egg

good qoutation which i accepted,three times i tried ,each time i was cut off,policy started yesterday an no policy docs were recieved ,anothe r two calls finally elicited an email with a cover note.why does this company make it such hard work for its customers?

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Thanks for your review and I am sorry for the issues you faced. It's not our intention to make things that difficult, but I am please you got things sorted in the end. If you need help with anything else just ask.

Rich, Aviva Social Media Team

nicko

LordOliver gave this product an overall rating of 5 / 5

Value for money

Significantly cheaper van insurance than "compare the market" and others. I conclude the others must lavish excessive amounts on advertising and cinema tickets that they must recoup through commissions and higher premiums . The Aviva website is easy to use.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LordOliver

Laura gave this product an overall rating of 5 / 5

Good customer experience

Easy to use and understand, quick to sort out, and much better vale than my previous insurer.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Laura

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