Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

NoNickname gave this product an overall rating of 5 / 5

Good price

My renewal quote came in from current insurer and I didn’t fancy the increase. Online quote from Aviva saved a lot, although I used up most of savings with preserved NCB. Best was quote for my second car. Huge savings.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

NoNickname

Barny gave this product an overall rating of 5 / 5

Ease of purchase and very competitive.

Market leader with clear policy benefits and optional extras with no hidden fees. Very competitive premiums with good discounts if you choose to pay annually.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Barny

Bevs gave this product an overall rating of 5 / 5

Good customer service

Car insurance for my new car. Also had to cancel my husbands car insurance as he recently passed away and customer service were so helpful and understanding, so would just like to say a big thank you to all concerned.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bevs

Stormin gave this product an overall rating of 5 / 5

Great price

My purchase of vehicle insurance was attractive to me because I am an existing car insurance policy holder with Aviva and was entitled to a discount off another policy. This discount produced a competitive final premium so I accepted it.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Stormin

Ray194646 gave this product an overall rating of 5 / 5

good competitive premium.helpful staff

fully comprehensive motor insurance at a fair price.also impressed by the service recieved.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Ray194646

HJazzdriver gave this product an overall rating of 5 / 5

Excellent price for elderly Widower still driving.

I have changed my Comprehensive Car Insurance because my previous insurer was charging a very much higher premium for the same cover,

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HJazzdriver

BentleyBoy gave this product an overall rating of 5 / 5

The person I dealt with was most helpful and professional

Having searched very thoroughly various other insurance companies, iwas able to obtain the cover I wanted at a competitive price for my three vehicles.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BentleyBoy

ALBERT gave this product an overall rating of 5 / 5

GOOD SERVICE FROM START TO FINISH WITH A GOOD OUTCOME

CAR INSURANCE ON OUR KIA PICANTO AT A VERY GOOD PRICE THE QUESTIONS ARE EASY TO UNDERSTAND AND ANSWER

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

ALBERT

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