Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Prs84 gave this product an overall rating of 5 / 5

Great quote for an older first-time driver

Having passed my test at the ripe old age of 33 and having found a good first car at the top end of my budget, it was important to me that I get the best deal possible on my insurance. I shopped around various places but Aviva were far and away the best price in terms of being both a reputable company and not having draconian terms. Very pleased!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Prs84

Andy gave this product an overall rating of 5 / 5

Prompt Efficient Service

I purchased my car insurance after a couple of webchats about the online quote I had previously obtained. Courtesy (which I value enormously) was second to none, and the wait was minimal too. My questions were fully answered, so I knew exactly when to purchase the insurance - thanks to Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andy

Kimmzz gave this product an overall rating of 5 / 5

Great service

I moved onto Aviva from my previous insurers as it was a cheaper quote and a suggestion from a family member. When I rang to change over the woman was veru helpful and made the changeover as easy as possible. She gave me information on how to prove my NCB and when my documents will arrive through and was generally really helpful. I did have to ring back not long after, but only to changed something on my policy that my previous insurers has down incorrectly. Overall very satisfied with Aviva!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Kimmzz

Serikcat gave this product an overall rating of 5 / 5

Great customer service

If you are looking for cheeper car insurance Aviva is the place to go.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Serikcat

carrots gave this product an overall rating of 5 / 5

fantastic customer service

Good value and easy to set up no fuss policy easy to understand good customer experience

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of purchase
5 / 5

carrots

Raju gave this product an overall rating of 5 / 5

Customer

Good Discount for existing customer offer for buying insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Raju

nfs1e gave this product an overall rating of 3 / 5

not very helpful

rang up to get insurance quote for my mothers car, she has alzheimers, the telephone operative satrted offering me options that ignored the illness, i asked her if she new what alzheimers was and meant, and she answered in a fighty manner "im not a doctor" well i didnt think i was going to speak to a doctor on a insurance quote, stating the obvious. i asked to speak to her supervisor immediately, and told him my experience...i put it down to bad training, just be aware some telelphone operators are a bit fighty and lacking in life experience. i have 2 sets of car insurance with avivia, so overall im happy with aviva

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Thanks for your review and I'm sorry you we're left feeling this way. I have emailed you separately to request further information to help investigate and provide feedback wherever necessary. Thanks.

Rich, Aviva Social Media Team

nfs1e

udjiskp gave this product an overall rating of 5 / 5

Easy to do

Found it online - submitted everything through the portal, text message to confirm - easy peasy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

udjiskp

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