Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3000 customer reviews

Stormin gave this product an overall rating of 5 / 5

Great price

My purchase of vehicle insurance was attractive to me because I am an existing car insurance policy holder with Aviva and was entitled to a discount off another policy. This discount produced a competitive final premium so I accepted it.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Stormin

Ray194646 gave this product an overall rating of 5 / 5

good competitive premium.helpful staff

fully comprehensive motor insurance at a fair price.also impressed by the service recieved.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Ray194646

HJazzdriver gave this product an overall rating of 5 / 5

Excellent price for elderly Widower still driving.

I have changed my Comprehensive Car Insurance because my previous insurer was charging a very much higher premium for the same cover,

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HJazzdriver

BentleyBoy gave this product an overall rating of 5 / 5

The person I dealt with was most helpful and professional

Having searched very thoroughly various other insurance companies, iwas able to obtain the cover I wanted at a competitive price for my three vehicles.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BentleyBoy

ALBERT gave this product an overall rating of 5 / 5

GOOD SERVICE FROM START TO FINISH WITH A GOOD OUTCOME

CAR INSURANCE ON OUR KIA PICANTO AT A VERY GOOD PRICE THE QUESTIONS ARE EASY TO UNDERSTAND AND ANSWER

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

ALBERT

EssexBoy gave this product an overall rating of 5 / 5

Excellant Customer Service

Motor Insurance based on a very competitive quote.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

EssexBoy

PigeonFancier gave this product an overall rating of 5 / 5

Good value. Go straight to Aviva

I had to have my insurance renewed as KwikFit are stopping car insurance. The quote I got from the Aviva website was half that which I was already paying. The same thing happened with my home insurance. After checking with the Aviva website by home insurance was halved (even though I was already with Aviva through M&S!) The moral of the story is to go direct to the insurer and not throught some middle-man.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

PigeonFancier

Linda gave this product an overall rating of 5 / 5

Brilliant help from advisors,

Renewing the car insurance for the first time since my husband died the advisors that helped me were so nice , talking me through all the options that were available they weren't pushy or tried to make me take a particular policy. My daughter recommended Aviva to me in turn I would recommend Aviva to anyone.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Linda

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