Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

rwjc gave this product an overall rating of 5 / 5

Great value and customer service

Multi car insurance (3cars) Very pleasant lady working from home who knew her business and provided a very acceptable quote which I subsequently accepted.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

rwjc

Supergran gave this product an overall rating of 1 / 5

Satisfied customer

I recently purchased car insurance but unfortunately misheard/ misunderstood the registration details. The year of manufacturing is 2020 but the reg is not 20 but 70. I only realised when the paperwork Stated that the car was grey and it isn’t! Aviva responded quickly and efficiently to correct this error and even processed a refund the same day. Thank you

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Supergran

RabbitTasty gave this product an overall rating of 5 / 5

Title

Got my car insured. Happy with the conditions of policy and the value of it. Done online, quick and surprisingly easy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RabbitTasty

Zimba gave this product an overall rating of 5 / 5

Great customer service

As I lease a car I wanted to talk to an advisor to make sure I was applying for the correct insurance policy . It’s so much better than trying to fill in an on-line form, this way there’s no room for any mistakes . My advisor went through all the extra’s as to whether I wanted them or not and gave me my policy price which I accepted as it was the best lowest quote for the same policy that I’d been advised by other insurance company’s

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Zimba

RAW1 gave this product an overall rating of 5 / 5

Great Service

Quick and easy to sort out over the phone once I had completed a quote online. Great service and cheapest by a mile!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RAW1

Gtaff gave this product an overall rating of 5 / 5

Great customer service with excellent on line follow up

Vehicle insurance with no claims bonus protection, very quick and easy process. Well done Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gtaff

KevC gave this product an overall rating of 5 / 5

Perfect Service

I bought car insurance, but was asked for proof of No Claims Discount. I phoned Aviva and received the best ever service from the person who answered. His name was Matt. He took over completely, got in touch with my previous provider, organised a three-way phone call, and sorted everything out without my having to raise a finger. Excellent service - he deserves a pay rise. Thank you, Matt.

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

KevC

rich gave this product an overall rating of 1 / 5

Terrible company

Totally useless in handling requests regarding pension. All operations take them weeks. Pension funds which interest me unavailable.

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Hi Rich. I'm really sorry to hear this. We'd love to look into this for you. Please contact us on our social media pages @AvivaUK or telephone us on 0800 068 6800. Kind regards, Jake Aviva Web Team

Jake, Web Team

rich

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