Overall rating
This product has been awarded an overall rating of from 3448 customer reviews
Rating breakdown
3448 reviews
- 5 stars awarded by 1749 reviewers
- 4 stars awarded by 412 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Titters gave this product an overall rating of
Car Insurance Purchase
16/08/2020
Replacement car insurance following advice that current insurers, Honda Insurance, are no longer providing private car insurance, after having been with them for a number of years. I had to look for alternative cover from a reputable company and decided to consider Aviva, primarily as they had been the underwriters for Honda and I assumed the change would be easy and competitive. The online procedure was fairly straightforward to complete and proved to be a competitive price.
I would recommend Aviva to a friend
- By:
- Titters
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Titters
Boa21 gave this product an overall rating of
Easy process and great cover
16/08/2020
The price was right and the cover was very comprehensive with not too many questions.
I would recommend Aviva to a friend
- By:
- Boa21
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Boa21
Milko gave this product an overall rating of
Good service
16/08/2020
Bought van insurance, very efficient service, good level of cover ,and a reasonable price.
I would recommend Aviva to a friend
- By:
- Milko
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Milko
John gave this product an overall rating of
Easy to operate the system
15/08/2020
Bought multi car insurance. The application was easy to follow
I would recommend Aviva to a friend
- By:
- John
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
John
Vvvvvv gave this product an overall rating of
Solid performance
15/08/2020
Good service, easy to use, staff seem motivated, knowledgeable and empowered, not the cheapest but then again it would be questionable if they were. So happy customer so far!
I would recommend Aviva to a friend
- By:
- Vvvvvv
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Vvvvvv
Popeye gave this product an overall rating of
Popeye
14/08/2020
I just brought car insurance everything was clear and easy to do
I would recommend Aviva to a friend
- By:
- Popeye
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Popeye
Garth gave this product an overall rating of
Excellent commonsense
13/08/2020
Due to Brexit and owning a car in Spain I have had to change my driving licence to an EU licence. This tended to add c100 pounds to premiums as most asked how long I had held my present licence (ie. 10 months although over 45 years since passing my test in UK). Aviva just asked how long I had held UK/EU licence. I confirmed via "chat" that all was correct with a very pleasant helpful person. So different from 3 other companies who said if it says present then that's what it means not any previous ones!!
I would recommend Aviva to a friend
- By:
- Garth
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Garth
djabz gave this product an overall rating of
Car Quote
13/08/2020
Annual renewal and visited Aviva. Found a very quick quote process which returned comprehensive multi car insurance at a considerably reduced cost against all leading competetitors. Fast, efficient and value for money.
I would recommend Aviva to a friend
- By:
- djabz
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
djabz