Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Titters gave this product an overall rating of 5 / 5

Car Insurance Purchase

Replacement car insurance following advice that current insurers, Honda Insurance, are no longer providing private car insurance, after having been with them for a number of years. I had to look for alternative cover from a reputable company and decided to consider Aviva, primarily as they had been the underwriters for Honda and I assumed the change would be easy and competitive. The online procedure was fairly straightforward to complete and proved to be a competitive price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Titters

Boa21 gave this product an overall rating of 5 / 5

Easy process and great cover

The price was right and the cover was very comprehensive with not too many questions.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Boa21

Milko gave this product an overall rating of 5 / 5

Good service

Bought van insurance, very efficient service, good level of cover ,and a reasonable price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Milko

John gave this product an overall rating of 5 / 5

Easy to operate the system

Bought multi car insurance. The application was easy to follow

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

John

Vvvvvv gave this product an overall rating of 4 / 5

Solid performance

Good service, easy to use, staff seem motivated, knowledgeable and empowered, not the cheapest but then again it would be questionable if they were. So happy customer so far!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Vvvvvv

Popeye gave this product an overall rating of 5 / 5

Popeye

I just brought car insurance everything was clear and easy to do

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Popeye

Garth gave this product an overall rating of 5 / 5

Excellent commonsense

Due to Brexit and owning a car in Spain I have had to change my driving licence to an EU licence. This tended to add c100 pounds to premiums as most asked how long I had held my present licence (ie. 10 months although over 45 years since passing my test in UK). Aviva just asked how long I had held UK/EU licence. I confirmed via "chat" that all was correct with a very pleasant helpful person. So different from 3 other companies who said if it says present then that's what it means not any previous ones!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Garth

djabz gave this product an overall rating of 5 / 5

Car Quote

Annual renewal and visited Aviva. Found a very quick quote process which returned comprehensive multi car insurance at a considerably reduced cost against all leading competetitors. Fast, efficient and value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

djabz

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