Overall rating
This product has been awarded an overall rating of from 3025 customer reviews
Rating breakdown
3025 reviews
- 5 stars awarded by 1444 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 69 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
rwjc gave this product an overall rating of
Great value and customer service
05/01/2021
Multi car insurance (3cars) Very pleasant lady working from home who knew her business and provided a very acceptable quote which I subsequently accepted.
I would recommend Aviva to a friend
- By:
- rwjc
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
rwjc
Supergran gave this product an overall rating of
Satisfied customer
04/01/2021
I recently purchased car insurance but unfortunately misheard/ misunderstood the registration details. The year of manufacturing is 2020 but the reg is not 20 but 70. I only realised when the paperwork Stated that the car was grey and it isn’t! Aviva responded quickly and efficiently to correct this error and even processed a refund the same day. Thank you
I would recommend Aviva to a friend
- By:
- Supergran
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Supergran
RabbitTasty gave this product an overall rating of
Title
04/01/2021
Got my car insured. Happy with the conditions of policy and the value of it. Done online, quick and surprisingly easy.
I would recommend Aviva to a friend
- By:
- RabbitTasty
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
RabbitTasty
Zimba gave this product an overall rating of
Great customer service
03/01/2021
As I lease a car I wanted to talk to an advisor to make sure I was applying for the correct insurance policy . It’s so much better than trying to fill in an on-line form, this way there’s no room for any mistakes . My advisor went through all the extra’s as to whether I wanted them or not and gave me my policy price which I accepted as it was the best lowest quote for the same policy that I’d been advised by other insurance company’s
I would recommend Aviva to a friend
- By:
- Zimba
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Zimba
RAW1 gave this product an overall rating of
Great Service
03/01/2021
Quick and easy to sort out over the phone once I had completed a quote online. Great service and cheapest by a mile!
I would recommend Aviva to a friend
- By:
- RAW1
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
RAW1
Gtaff gave this product an overall rating of
Great customer service with excellent on line follow up
02/01/2021
Vehicle insurance with no claims bonus protection, very quick and easy process. Well done Aviva
I would recommend Aviva to a friend
- By:
- Gtaff
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Gtaff
KevC gave this product an overall rating of
Perfect Service
01/01/2021
I bought car insurance, but was asked for proof of No Claims Discount. I phoned Aviva and received the best ever service from the person who answered. His name was Matt. He took over completely, got in touch with my previous provider, organised a three-way phone call, and sorted everything out without my having to raise a finger. Excellent service - he deserves a pay rise. Thank you, Matt.
I would recommend Aviva to a friend
- By:
- KevC
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
KevC
rich gave this product an overall rating of
Terrible company
31/12/2020
Totally useless in handling requests regarding pension. All operations take them weeks. Pension funds which interest me unavailable.
- By:
- rich
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 1 / 5
- Value for money
- 1 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 3 / 5
Hi Rich. I'm really sorry to hear this. We'd love to look into this for you. Please contact us on our social media pages @AvivaUK or telephone us on 0800 068 6800. Kind regards, Jake Aviva Web Team
Jake, Web Team
rich