Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3049 customer reviews

Rating breakdown

3049 reviews

  • 5 stars awarded by 1457 reviewers
  • 4 stars awarded by 326 reviewers
  • 3 stars awarded by 70 reviewers
  • 2 stars awarded by 44 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3049 customer reviews

DrJAN gave this product an overall rating of 5 / 5

Great Website

I have found the Aviva website to be very user-friendly. everything is spot on and you can get your insurance done within minutes. It's App further gives you the flexibility of reviewing your policy, amending it, making claims and getting in touch with them for further queries.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

DrJAN

Veee gave this product an overall rating of 5 / 5

Great customer service

Great service, very easy to purchase car insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Veee

Punk15 gave this product an overall rating of 5 / 5

Excellent value

I had a quote from AVIVA and saved over 100 from my previous insurer. Customer service are very good too.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Punk15

hdch13 gave this product an overall rating of 5 / 5

Excellent

Recently took out a multicar policy. So simple and would like to say a big thank you to Pietro in customer service for sorting out my quote. Would recommend anyone to use Aviva. Thanks

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

hdch13

Silverfox gave this product an overall rating of 5 / 5

Excellent customer service

Dual car insurance over 1/2 price cheaper than other quotes.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Silverfox

Bozhanski gave this product an overall rating of 5 / 5

Great customer

I m very happy with Aviva, I start my second contract with them every body need to be whit Aviva that company is so cheap and everything can do so easy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34

Bozhanski

Susie7567 gave this product an overall rating of 5 / 5

Excellent Prices & Service

I am extremely pleased with the service received by Aviva on my car insurance. I used to be with another provider who have slowly but surely increased my payments for my policy. I did an online quote with Aviva, it was over 150pound cheaper a year than my previous provider. Quick and easy to set up and excellent updates on how my policy was progressing until completion. Big thumbs up!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Susie7567

AndyH gave this product an overall rating of 5 / 5

Great helpful guy on the phone

I have a vw t4 day van and finding a good cheap insurance for my needs wasn't easy until I contacted Aviva.The Guy on the phone was helpful and understanding and when I was cut off due to a bad signal he called back in record time. I wouldhighly recomend a visit for hasel free insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AndyH

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