Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Slinkalex gave this product an overall rating of 5 / 5

Great value, great customer service

Purchased multi car policy for two vehicles. Completed the form online which was very clear and user friendly. Contacted customer service to clarify some points prior to purchasing and spoke to a very friendly and helpful member of staff who gave me very clear explanations. Price was far better than my renewal quote from my current provider and the excesses were much less. Can definitely recommend Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Slinkalex

Wellsian gave this product an overall rating of 5 / 5

Easy-to-use website

It was easy to choose the relevant features for my car insurance, and I finished my application very quickly. I was also happy with the price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Wellsian

Carol gave this product an overall rating of 5 / 5

Simple and Straightforward

My renewal quote from a rival insurer had increased significantly for no reason. I had received a leaflet from Aviva offering a discount and I sought a quote. This was much cheaper than my existing insurers and I confirmed my choice and paid via the phone. It was extremely simple and straightforward.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Carol

SLEEPERMAN gave this product an overall rating of 5 / 5

very good service

saved with a phone from them so it worth getting quote off them

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SLEEPERMAN

bignik gave this product an overall rating of 5 / 5

excellent servise best i'v experienced

Quote was fantastic, accident care was fantastic, pay out was brilliant and renewal was ace what not to like about Aviva insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

bignik

Ranger gave this product an overall rating of 5 / 5

Pleasant staff

Having bought car insurance, I realised that I had arranged for it to start on the wrong day. So I rang Customer Services to change the start date. The lady I spoke to was very helpful and managed to change the date without too much fuss.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ranger

Debjayne gave this product an overall rating of 5 / 5

Good

Was please to go with Aviva as already a customer but a new customer for car insurance - getting a discount for a 2nd product made this well worth it

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Debjayne

PWSL gave this product an overall rating of 5 / 5

Best price and friendly services

I bought a multi car insurance. I got quotes from four well know companies. AVIVA is the best price and simple form to fill in.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PWSL

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