Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Badgergirl83 gave this product an overall rating of 1 / 5

Misquoted and came back for more money

I got a quote online, rang up to clarify a question about my no claims and after speaking to someone in the team decided to buy and paid in full. Then was chased for 4 days by the team and when I rang them back they said i’d been misquoted and would have to pay more than originally quoted. When I queried it they wouldn’t budge. So I cancelled the policy and will go with someone else as I had answered every question honestly and it’s not my fault if the individual I spoke to misquoted.

By:
Gender:
Female
Policy features and benefits
2 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

I'm sorry to see your review and that you've left us as result - normally, it would be the case that we could honour it and I'm sorry this hasn't happened. I hope you'll consider us again in future.

Rich, Aviva Social Media Team

Badgergirl83

Shiv gave this product an overall rating of 5 / 5

Excellent customer service

I bought car insurance from Aviva after gap of many years.I feel very happy to be associated with them as it is excellent insurance company.I got other policies with them.I am sure they will take care of all the customers and be proud of themselves.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Shiv

Jojo gave this product an overall rating of 5 / 5

Very competitive service

Having undercut my previous insurance quote by far. The quotation given was based on like for like, the website was easy to use and user friendly excellent service with great communication links

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jojo

MissJ gave this product an overall rating of 4 / 5

Ok so far

Only had the policy a week. Handover was easy and all seems good so far

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

MissJ

Raindrop gave this product an overall rating of 5 / 5

Great customer

Excellent customer service and a great deal for my car insurance

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Raindrop

Paulie gave this product an overall rating of 5 / 5

Car insurance

Very helpful Website easy to navigate price bri!liant

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Paulie

patie gave this product an overall rating of 5 / 5

excellant service

Excellant service from the young lady who sorted out my car insurance for me

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

patie

Ziggy gave this product an overall rating of 5 / 5

Good customer.

Purchase car insurance on line, very easy to use. Also good customer service very pleased.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ziggy

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