Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3000 customer reviews

DuyM gave this product an overall rating of 5 / 5

Quick and easy.

The reps that I talked to were very helpful, I do realise that they would do that because they want my money but they were really good, efficient and helpful when I had questions. I went with Aviva because in Canada I was with them as well and they treated me well. Of course as well as low price but they were not my lowest quoted. Like I said I know the company and they have great service. I never had a claim with them so I have no experience in that area and hopefully will not need it.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DuyM

MummyGwyn gave this product an overall rating of 4 / 5

Very Pleased

Was really easy to get a quote online, I checked it through with someone on the phone and went with it, great price for the two cars, would happily recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34

MummyGwyn

Gillyc gave this product an overall rating of 5 / 5

Efficient service

Bought my car insurance and got a substantial discount because I have other insurance policies, making Aviva the the most competitively priced. Quick and efficient service with the peace of mind a big name brings.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gillyc

Daz1 gave this product an overall rating of 5 / 5

5* service

Needed a multicar policy for my van and car most company's did not accept this mixture and those that did charged an arm and a leg , my quote with Aviva was quick and easy and the price they quoted was vastly unbeatable very happy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Daz1

Bubbles47 gave this product an overall rating of 4 / 5

Happy

Went through comparison sites as well as aviva. The gentleman I spoke with went through all I needed. The result was a sale, cheaper than existing company.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Bubbles47

Mbrmbr gave this product an overall rating of 2 / 5

Multiple policies

I purchased both motor vehicle and house insurance however when I come to renew landlord insurance the quote had increased there is no flexibility when speaking to anyone about price matching even though I've been a loyal customer for several years very poor customer service.

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Hi there, thanks for your review, I'm sorry that your price increased at renewal, We re-assess our policies each year in line with our current rating factors. You can find more information on how we price our policies here ➡ http://at.aviva.uk/HomPriceExp. Our rating can change again in the future so yu may find we come competitive again next year so i do hope you try us again then. Many thanks.

Will, Aviva online team

Mbrmbr

MultiCar gave this product an overall rating of 5 / 5

Excellent Customer Service

I have three cars which need insurance Policies renewing. I phoned several Insurance Companies and Aviva was the best by far. They were incredibly price competitive and the staff were very professional and great Ambassadors for the Company

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MultiCar

Diamitch gave this product an overall rating of 5 / 5

Great price and easy use!

Bought motor insurance, easy to do on line, great price and easy to amand when needed. Would highly recommend

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Diamitch

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