Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

mcarthurpark gave this product an overall rating of 4 / 5

Great savings

We changed insurer for our second car, which we want to keep as cheap as possible. In the process we saved a lot of money by changing to Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

mcarthurpark

michaeljbowden gave this product an overall rating of 5 / 5

Best value car insurance

My car insurance is due for renewal and the notice came through and the price had rocketed from last year - they write the new quote and what I paid last year. I had been a customer for a few years and thought that they were expensive. I went to the usual comparison sites and immediately found a better deal. But having my home and contents insured with Aviva, and been very happy with the price, the cover and the service I decided to check Aviva as they are not on comparison sites. I was pleasantly surprised, a price that was cheaper than the comparison websites - rewarded with a discount for having buildings/contents insurance with them. A great policy, great cover and all at a great price. The website was easy to use, I have had my NCD accepted by Aviva too. Comparisons sites are not always the cheapest.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

michaeljbowden

Nicky gave this product an overall rating of 5 / 5

Excellent customer service.

Having only been in Scotland for a few weeks, Aviva was the only company that gave me a reasonable quote for my vehicle insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nicky

Jess gave this product an overall rating of 5 / 5

Efficient helpful company

Car insurance easy to purchase on line . Very competitive price

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jess

norm gave this product an overall rating of 5 / 5

good service so far.

I have not received my hard copy of my car insurance yet. MMV090520111 .

I would recommend Aviva to a friend

By:

norm

Lunaluna gave this product an overall rating of 5 / 5

Superb customer service

Motor insurance was bought. Best quote on the day.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lunaluna

janetthegannet gave this product an overall rating of 5 / 5

Couldn't have been more helpful!

I have purchased car insurance with Aviva, who gave me a very good quote.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

janetthegannet

lorider gave this product an overall rating of 5 / 5

Aviva Motor Insurance

Hi! It was quite easy to apply for this insurance policy, that easy I was quite shocked that the premium, was a third less than other leading insurance companies, I was that shocked, I had to check it several times that I had put the right details down in the application, but this must have something to do with my NCB, ( no claims bonus).

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

lorider

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