Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Mossco gave this product an overall rating of 5 / 5

Great customer service

Bought car insurance on line but had a couple of queries so I spoke to an advisor who was very helpful

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Mossco

Cowboy gave this product an overall rating of 5 / 5

So Easy

I found it so easy to find the insurance I wanted on Aviva site.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Cowboy

Alice gave this product an overall rating of 5 / 5

Good Value Insurance

Going into second year on own insurance. Previous insurers wanted a lot more than last year even though no changes. Reduced quote for less cover! Aviva beat renewal and provided better cover all round.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Alice

Lynn gave this product an overall rating of 5 / 5

Great Customer Service

House and contents insurance Car Insurance purchased and had excellent advice. The renewal price in twelve months will be the proof of where loyalty lies.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lynn

Eugene120 gave this product an overall rating of 5 / 5

Fabulous

Car insurance and was so easy to do on line. Made a real good saving on other quotes.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

Eugene120

Jean gave this product an overall rating of 5 / 5

Excellent price and very good and helpful customer service

Bought motor insurance - it was a great price and the staff were fantastic

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jean

Snowdrop gave this product an overall rating of 5 / 5

Great customer service and hopefully product too......

I bought travel insurance - am not used to dealing with this kind of thing so find it quite hard. I considered other policies, this one seemed good value for money as covering the same issues as the others. I spoke twice, once sometime ago and then recently - on each occasion the persons were very helpful and patient.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Snowdrop

CliffB gave this product an overall rating of 5 / 5

Very Good Customer Service

I got a quote for car insurance via the website and queried by phone the apparently automatic inclusion of cover whilst commuting (which is irrelevant to me). This was explained to me and I was offered a (slightly) lower premium to accept a telephone quote excluding cover for commuting.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

CliffB

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