Overall rating
This product has been awarded an overall rating of from 3025 customer reviews
Rating breakdown
3025 reviews
- 5 stars awarded by 1444 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 69 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
mcarthurpark gave this product an overall rating of
Great savings
09/07/2018
We changed insurer for our second car, which we want to keep as cheap as possible. In the process we saved a lot of money by changing to Aviva.
I would recommend Aviva to a friend
- By:
- mcarthurpark
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
mcarthurpark
michaeljbowden gave this product an overall rating of
Best value car insurance
09/07/2018
My car insurance is due for renewal and the notice came through and the price had rocketed from last year - they write the new quote and what I paid last year. I had been a customer for a few years and thought that they were expensive. I went to the usual comparison sites and immediately found a better deal. But having my home and contents insured with Aviva, and been very happy with the price, the cover and the service I decided to check Aviva as they are not on comparison sites. I was pleasantly surprised, a price that was cheaper than the comparison websites - rewarded with a discount for having buildings/contents insurance with them. A great policy, great cover and all at a great price. The website was easy to use, I have had my NCD accepted by Aviva too. Comparisons sites are not always the cheapest.
I would recommend Aviva to a friend
- By:
- michaeljbowden
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
michaeljbowden
Nicky gave this product an overall rating of
Excellent customer service.
09/07/2018
Having only been in Scotland for a few weeks, Aviva was the only company that gave me a reasonable quote for my vehicle insurance.
I would recommend Aviva to a friend
- By:
- Nicky
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Nicky
Jess gave this product an overall rating of
Efficient helpful company
09/07/2018
Car insurance easy to purchase on line . Very competitive price
I would recommend Aviva to a friend
- By:
- Jess
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jess
norm gave this product an overall rating of
good service so far.
08/07/2018
I have not received my hard copy of my car insurance yet. MMV090520111 .
I would recommend Aviva to a friend
- By:
- norm
norm
Lunaluna gave this product an overall rating of
Superb customer service
08/07/2018
Motor insurance was bought. Best quote on the day.
I would recommend Aviva to a friend
- By:
- Lunaluna
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Lunaluna
janetthegannet gave this product an overall rating of
Couldn't have been more helpful!
08/07/2018
I have purchased car insurance with Aviva, who gave me a very good quote.
I would recommend Aviva to a friend
- By:
- janetthegannet
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
janetthegannet
lorider gave this product an overall rating of
Aviva Motor Insurance
08/07/2018
Hi! It was quite easy to apply for this insurance policy, that easy I was quite shocked that the premium, was a third less than other leading insurance companies, I was that shocked, I had to check it several times that I had put the right details down in the application, but this must have something to do with my NCB, ( no claims bonus).
I would recommend Aviva to a friend
- By:
- lorider
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
lorider