Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Currentcustomer gave this product an overall rating of 5 / 5

No drama making changes eg reg plate

Car insurance As existing customer I found web and phone easy to address personal needs.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Currentcustomer

Caggsie gave this product an overall rating of 5 / 5

Motor insurance

Motor insurance, good CS. Friendly people, who helped to get a good deal

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Caggsie

Gagon gave this product an overall rating of 5 / 5

Best deal

I was looking for car insurance when I came across Aviva. It ticked all the boxes that I required mainly price which turned out 40 - 60 cheaper than the rest.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gagon

jandemonda gave this product an overall rating of 5 / 5

Easy website to use

Car insurance. Website was very clear and easy to use. All done in 20mins. Chose Aviva as offered same cover but cheaper than my past provider.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jandemonda

Jinxx gave this product an overall rating of 5 / 5

Good buy

Good price, a good saving over last years provider. Excellent rating No claims in 50 years of driving - long may it continue!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Jinxx

digbyl gave this product an overall rating of 5 / 5

Really helpful

I needed to change my policy to include better European cover. Got a quote on the web but needed to speak to someone to confirm things. All easily sorted out without any problems. In addition I ended up with better cover for a whole load less than I had been paying.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

digbyl

Ginger gave this product an overall rating of 5 / 5

no frills just good prompt service

comprehensive car cover at a reasonable cost much better that the company I was with who tried to make a stupid increase for my policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ginger

Kristuks gave this product an overall rating of 5 / 5

Quick and easy

I bought car insurance. It was so easy to get a quote and buy it. As I have health insurance with Aviva I got 20procenteges discount for my car insurance. Other companies couldn’t beat that price. I’m very pleased with that.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kristuks

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