Overall rating
This product has been awarded an overall rating of from 3000 customer reviews
Rating breakdown
3000 reviews
- 5 stars awarded by 1423 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 40 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Pavel gave this product an overall rating of
Great customer
07/07/2018
Great value Thanks,It’s good server and very kind personal
I would recommend Aviva to a friend
- By:
- Pavel
- Gender:
- Male
Pavel
Jonnybullet gave this product an overall rating of
Low price car insurance.
07/07/2018
I renewed my car insurance with Aviva because they gave a discount on second policy which made theirs cheaper than my old insurance.
I would recommend Aviva to a friend
- By:
- Jonnybullet
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jonnybullet
FoXaTrOn gave this product an overall rating of
Excellent Service
07/07/2018
Purchased my car insurance through Aviva, really easy to do with great friendly customer service provided over the phone. Much cheaper than my renewal with my last insurance company who I had been with for 8 years.
I would recommend Aviva to a friend
- By:
- FoXaTrOn
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
FoXaTrOn
Sofadave gave this product an overall rating of
Customer loyalty
06/07/2018
Gave a competitive quote on my car insurance,as I am already a customer, with another policy.
I would recommend Aviva to a friend
- By:
- Sofadave
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sofadave
Georgieboy gave this product an overall rating of
Fantastic experience
06/07/2018
Bought my car insurance through Aviva, so easy, had to check few times to make sure i hadn't missed anyting.
I would recommend Aviva to a friend
- By:
- Georgieboy
- Gender:
- Male
- Age:
- 17 to 24
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Georgieboy
Beemer gave this product an overall rating of
A costumer
06/07/2018
Good Company with a Good reptutation,only wish they sent the Documents out as Fast as they chased you your method of payment. Now Four Days after application still No Certificate or paperwork ?
I would recommend Aviva to a friend
- By:
- Beemer
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Beemer
Cavershamragu gave this product an overall rating of
Very satisfied
06/07/2018
Fully Comp for my car - goid prixe, great service.
I would recommend Aviva to a friend
- By:
- Cavershamragu
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Cavershamragu
Libby gave this product an overall rating of
Brilliant prices. Excellent customer service. Easy to understand
06/07/2018
Car insurance. Everything explained really well. App is also good to view documents
I would recommend Aviva to a friend
- By:
- Libby
- Gender:
- Female
- Age:
- 17 to 24
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Libby