Overall rating
This product has been awarded an overall rating of from 3439 customer reviews
Rating breakdown
3439 reviews
- 5 stars awarded by 1740 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 81 reviewers
- 2 stars awarded by 47 reviewers
- 1 stars awarded by 85 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Shane gave this product an overall rating of
Excellent , easy to follow online purchase at a very reasonable price !!! Fast response to all communications, so I am extremely pleased with AVIVA !!
26/05/2018
See above !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend Aviva to a friend
- By:
- Shane
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Shane
Fantastico gave this product an overall rating of
Superb service got multi cars and now going to swap my home insurance to Aviva now
25/05/2018
New to Aviva have now taken out 2 car insurance covers find the experience truly a breath of fresh air and also about to move my home insurance over extremely happy customet
I would recommend Aviva to a friend
- By:
- Fantastico
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Fantastico
Tiger gave this product an overall rating of
Very competitive
25/05/2018
Recently bought a multi-car insurance with Aviva. Received an online quote and phoned to confirm price and details. The price was very competitive and included everything I needed. Customer service was friendly and received postal documents quickly. Had a problem registering online, phoned for advice and issue resolved straight away. So far so good!
I would recommend Aviva to a friend
- By:
- Tiger
- Gender:
- Female
- Age:
- 55 to 64
Tiger
Naresh gave this product an overall rating of
Great
25/05/2018
Don’t go to comparison sites They are a waste of time Go straight to Aviva
I would recommend Aviva to a friend
- By:
- Naresh
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Naresh
Staff gave this product an overall rating of
Great custoner service, lovely chap and so much cheaper!!!!!
25/05/2018
I phoned expecting to get a high quote for my two cars (a mini and a discovery sport). In the past this has been the case. But the initial price was competitive and the chap on the phone kept telling me ways that I could get it more reduced (staff discount, multi product discount Aviva drive app etc etc). I was so impressed!!! I really think we are living our values. The website was also the easiest of all insurers to use.
I would recommend Aviva to a friend
- By:
- Staff
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Staff
DIENGMOU gave this product an overall rating of
lack of service
24/05/2018
AVIVA customer since 4 years, You canceled my policy without be shure i am aware. I have children and you may let me drive a vehicule without insurance. I was not happy. I booked again a policy and the price double. Totaly not happy.
I would recommend Aviva to a friend
- By:
- DIENGMOU
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 2 / 5
- Value for money
- 1 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 3 / 5
I am sorry to see your review - I have just contacted you via email for further information.
Rich, Aviva Social Media Team
DIENGMOU
Niki gave this product an overall rating of
Affordable friendly service
24/05/2018
Really good value and easy to get hold of friendly service
I would recommend Aviva to a friend
- By:
- Niki
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Niki
Linz gave this product an overall rating of
Returning customer
24/05/2018
I have changed my car insurance to you as my quote from my old company as it was twice as much money, as you. It was also double the amount I paid last year although I haven't had any claims. My pension is with your company and I have always had good service.
I would recommend Aviva to a friend
- By:
- Linz
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Linz