Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

AliC gave this product an overall rating of 5 / 5

Beat the competition

I received a somewhat steep renewal quote from my car insurer of 10 years. After doing a price comparison I saw Aviva offer a price 20 percent lower on a policy with far superior features including full roadside assistance, european cover and enhanced courtesy vehicle. I took the Aviva quote to my incumbent insurers but despite their best efforts they were not able to match it. Online application process was quick and straightforward and prices fully explained.

I would recommend Aviva to a friend

By:
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AliC

Topcat gave this product an overall rating of 5 / 5

Great service

Chose to go back to aviva again for car insurance,not only because it was one of the cheaper quotes, more becausre there is no nonsense accessing your policy and help is only a friendly phone call away, Thanks Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

Topcat

Bobkat gave this product an overall rating of 5 / 5

Both home and motor insurance and the staff were extremely helpful, I was previously with Admiral, I must say your services are far superior.

Both motor and home insurance, staff were very helpful, friendly, only issue was to confirm things, it took time, which in hindsight might be good rather then making a error.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

Bobkat

Robbos gave this product an overall rating of 3 / 5

Let you know

I am new to Aviva ,the price was reasonable for my car insurance , All insurance company's are the same . Your fist policy is a good quote and then the raise the following year. Let's hope that it don't happen when I get next years quote , so I don't have to shop around again . I am can only hope for insurance company's to start showing loyalty to drivers Like I say only time will tell . will repost in 11 months Happy driving All They are asking if I would recommend Aviva to anyone . I will answer yes but really I can only answer this next year

By:
Gender:
Male
Age:
45 to 54
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

Robbos

Bannyboy gave this product an overall rating of 5 / 5

Motor insurance

Purchased motor insurance for less than half the price of previous insurers renewal quotation (admittedly got extra discount for having other products from Aviva but still.... huge saving!!)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Bannyboy

Ronnie gave this product an overall rating of 5 / 5

Sharon

Purchased Car Insurance from Aviva. A completely stress free experience, the customer team were really professional and helpful and got a great deal, beat all other insurers by miles!!! Would highly recommend to anyone, on-line and also telephone contact, which I really liked because any queries you can speak to someone! Thanks Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ronnie

Twiggs gave this product an overall rating of 5 / 5

Money saving quote

Had car insurance renewal, increased again this year. Aviva offered a competitive quote which current insurer could not match. Same standard of cover. Have taken out the Aviva policy as well recognised insurance company.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Twiggs

chad gave this product an overall rating of 5 / 5

great value and much cheaper than other site

bought insurance from Aviva and it worked out in some cases found it cheaper than others I contacted for quotes

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

chad

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