Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Alex gave this product an overall rating of 5 / 5

Very helpful service in relation to No Claims especially as we had been living abroad and are moving house again shortly.

Fully comprehensive, pay monthly policy which suits our needs perfectly.

I would recommend Aviva to a friend

By:
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Alex

lofty gave this product an overall rating of 4 / 5

good overall

the service has been good, i have 3 policies now and cant complain, that said i have not made a claim so cant comment on that side of the company

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

lofty

Pickle gave this product an overall rating of 4 / 5

Good service

Car insurance at a reasonable price, with helpful service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Glad to see that you've been happy with the premiums and service we provide. Don't forget to check out your MyAviva account for other great savings including 20% off other product for already being a customer. Follow us on twitter @AvivaUKSupport

Mike, Aviva Online Team

Pickle

Divemum gave this product an overall rating of 4 / 5

Easy to navigate website

Recently changed provider of motor insurance on purchase of new car. Competitive rates from Aviva on comparison. Helps to have other policies as premium was then discounted. Website easy to move around, plus opportunities to save and return

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Divemum

ovdrum gave this product an overall rating of 5 / 5

Buy insurance with ease

I found aviva to be one of the easiest insurance policies to take out. Everything on website is user friendly. When you add this to the fantastic price it wasn't difficult to make my decision

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ovdrum

Qama gave this product an overall rating of 5 / 5

Alta

I bought comprehensive car insurance with Aviva and I did save almost 600 pounds and I get extra like legal are europ insurance and some more benifet which is licen of mind I personally I suggest to everyone to join Aviva insurance .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Qama

Dragos gave this product an overall rating of 5 / 5

The best

I bought insurance for the car and I am very pleased.I recommend withe confidence.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Dragos

HappyWanderer gave this product an overall rating of 5 / 5

Great price

I have been an Aviva customer over the years and when I asked for a quote for my car a got a great deal with enhanced courtesy car top break down cover I don’t know why I used other insurance companies i’m a very happy customer

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

HappyWanderer

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