Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3049 customer reviews

Rating breakdown

3049 reviews

  • 5 stars awarded by 1457 reviewers
  • 4 stars awarded by 326 reviewers
  • 3 stars awarded by 70 reviewers
  • 2 stars awarded by 44 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3049 customer reviews

Mercury gave this product an overall rating of 4 / 5

Good service but some confusion

Very good website and quotation application. Much smoother than any other company. Verifying no claims years/date of policy not good and I had to phone. Customer service agent very helpful. Confusion over what was wanted and emails were overprinted which made reading very difficult.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Mercury

WDMurr gave this product an overall rating of 5 / 5

Easy to do Business

Bought car insurance and house insurance. Friendly and efficient customer service and easy to set up.

I would recommend Aviva to a friend

By:

WDMurr

Clare gave this product an overall rating of 4 / 5

Review

Please sort out emails you send as they are distorted. I rang to inform you if this as it was ineligible and the next one was exactly the same. Alot of your calls are probably due to this problem.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

I'm sorry you've had some problems viewing our emails. Certain browsers can disfigure the email layout so it ma be worth trying in another browser. Thanks,

Rich, Aviva Social Media Team

Clare

MEWbt gave this product an overall rating of 5 / 5

Very easy to deal with and helpfull

Second car policy The rep spent a lot of time ensuring every thing was sorted with the underwriters

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

MEWbt

Pippin gave this product an overall rating of 5 / 5

Customer service excellent

Bought car insurance which can prove to be a difficult process at the best of times, but when filling in form on-line, and stumbling on some questions, I was able to chat online with a member of staff who helped enormously. Friendly and efficient and put me at ease.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pippin

Gobsmacked gave this product an overall rating of 1 / 5

Bought car insurance, have 9 years + NCB from car and Motorhome, after sending proof, Aviva refused to accept NCB proof, so I refused to insure

Aviva refused to accept my proof of No claims, 9 years car and Motorhome insurance, said I could pay an extra amount of money, and they would insure me, with no no claims, so why would I accept that deal? Got insurance with another company that accepted it,

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Thanks for your review and I'm sorry you felt you couldn't insure with us. 9 years No Claims Discount is fantastic, its just not proof that we're able to accept I'm afraid. Thanks you for considering us though.

Rich, Aviva Social Media Team

Gobsmacked

Susie gave this product an overall rating of 5 / 5

Very easy application online

Much easier application than a lot of providers; quick; efficient; looking forward to getting a quote or my home insurance!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Susie

Claude gave this product an overall rating of 5 / 5

Great

Car insurance. No fuss offers of good deals. No pressure

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Claude

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