Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Qama gave this product an overall rating of 5 / 5

Alta

I bought comprehensive car insurance with Aviva and I did save almost 600 pounds and I get extra like legal are europ insurance and some more benifet which is licen of mind I personally I suggest to everyone to join Aviva insurance .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Qama

Dragos gave this product an overall rating of 5 / 5

The best

I bought insurance for the car and I am very pleased.I recommend withe confidence.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Dragos

HappyWanderer gave this product an overall rating of 5 / 5

Great price

I have been an Aviva customer over the years and when I asked for a quote for my car a got a great deal with enhanced courtesy car top break down cover I don’t know why I used other insurance companies i’m a very happy customer

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

HappyWanderer

Smiler999 gave this product an overall rating of 5 / 5

Professional and Keen

I own a Ford Focus ST and wanted to improve performance and fuel efficiency by adding an engine modification. Aviva were great and the representatives worked above and beyond to help and assist me. They offered me a great service and a very good policy and price Can't thank them enough.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Smiler999

tigerlily gave this product an overall rating of 3 / 5

Contact Issues

Bought car insurance - good competitive price and contact with agent. Promised paper copy of policy has not arrived. Repeated promise copy from another agent also yet to arrive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

tigerlily

Margaret gave this product an overall rating of 4 / 5

Friendly and helpful service. Hi

Hi, I took out Aviva car insurance last week and hopefully I won't have any problems and I won't have to make a claim but so far they have been very friendly and helpful.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Margaret

Sstellite gave this product an overall rating of 5 / 5

Satellite

Easy to use site and competitive quote. Bought Van insurance, my current insurer was over twice the price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sstellite

Cezar gave this product an overall rating of 5 / 5

Great job

Everything very easy to do explain everything grewt thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cezar

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