Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Sami gave this product an overall rating of 5 / 5

Reliable

I bought car insurance . I have both family life insurance and pension with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sami

titi gave this product an overall rating of 5 / 5

Great customer service

Purchased multi-car policy from Aviva. Very competitive price compared to other car insurances. Very good customer experience.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

titi

WhydoIneedaNickname gave this product an overall rating of 2 / 5

Problems with No Claims Discount Team

Buying my car insurance was no problem and very simple until your No Claims Discount Team got involved. I had specified on the quotation 1 year longer than my previous insurer stated that I was entitled to. Your NCD team e-mailed me to request I telephone your Customer Services to "clarify certain aspects of the No Claims Discount proof". I duly rang the number offered and spoke with your customer services team member who couldn't help me as he didn't know what information was required. He couldn't transfer me as your NCD do not answer incoming telephone calls nor as it later proved will they make outgoing calls. Instead all communication must be done via e-mail. Despite e-mails between us I still didn't receive final confirmation of what I was asking them to confirm. I couldn't be bothered to fight for an extra year of No Claims as the period in question was 10 or 11 years. I think the service from your NCD was awful. Why can't they speak on the telephone? It's much more efficient.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

It's a shame to see your review and the issues you faced regarding the no claims discount proof. Anything over 5 years will not affect the premium, but so we can make sure all of the details are correct, if you could please send us a screen shot of the proof via Facebook or Twitter or email it to us at social@aviva.com and I will look at that for you. Thanks

Nat, Social Media team

WhydoIneedaNickname

TCDragons gave this product an overall rating of 5 / 5

Car insurance

Bought motor insurance very easy to get a quote and very reasonable price

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TCDragons

Sucker gave this product an overall rating of 1 / 5

Rubbish

No help at all total waste of time and money...........

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
1 / 5
Speed of resolution
4 / 5
Customer experience
1 / 5
Fairness
1 / 5

Sorry to read your review today. If there are issues that remain outstanding on your claim or you wish to raise your concerns with the team, a quick way to reach our Existing Claims team would be through the Live Chat service available here, from 8 am to 8 pm daily: https://www.direct.aviva.co.uk/MyClaims/Public/Motor - I hope they're able to resolve your concerns.

Yannis, Aviva Web Team

Sucker

Hopefull gave this product an overall rating of 4 / 5

Competitive rate and good service hoped for

Easy web sight to negotiate competitive price waited and easy to complete. Fast response with documents confirmed by post

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Hopefull

mushy gave this product an overall rating of 5 / 5

fantastic company five star from start to finish

I purchased car insurance for our second car and found everything first class. the staff are very helpful.I would highly reccomend and will be doing more business with them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mushy

Momo gave this product an overall rating of 5 / 5

New customer

Bought car insurance after my insurance was going up on renewal, did everything online, quote was much cheaper and then set it up no probs, got confirmation right away, would definitely recommend using Avila, thanks guys !!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Momo

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