Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3000 customer reviews

Onedrop gave this product an overall rating of 5 / 5

Great customer Service

The entire service from the time i called to the quote i got and accepted,was nothing but professional and competitive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Onedrop

Milt gave this product an overall rating of 4 / 5

Mister

I always look for a good deal and found aviva the best for value especially as I wanted to insure 2 cars and they came out with the best deal overall

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Milt

Mick gave this product an overall rating of 5 / 5

Happy customer

Full comprehensive car insurance.From first contact with consultant/advisor service was excellent and all so easy.Great consultant,great prices and,from my point of view no problems accepting my ncd,s from Australia,Thank you as cannot fault anything about my enquiry and subsequent policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mick

rosebud gave this product an overall rating of 5 / 5

amazing

Aviva car insurance plus break down cover amazing deal one very happy customer

I would recommend Aviva to a friend

By:
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

rosebud

Simon gave this product an overall rating of 5 / 5

Clear and easy to set up

The online form is clear and simple to use - saved time and avoided frustration often experienced with other insurance firms. Well done Aviva!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Simon

Jafy gave this product an overall rating of 4 / 5

Good Value

Car insurance was a competitive price and an easy to follow website.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Jafy

Roson gave this product an overall rating of 1 / 5

great customer service SHOCKING price comparison

I had a multi car policy at home with my parents and my girlfriend and the cost was reasonable and we were happy. I have moved into my own home with my girlfriend and we had to redo our insurance with AVIVA as we now had a differant address. No problem, however, our insuance is now over twice the cost for just two people...apparently we have a new policy discount on it as well as the multi car discount, and we were told that moving to a new area was the problem. my parents have been with aviva for the last 5 years and I know they will be looking to go elsewhere with their business when the policy is due for renewal. Such a shame as we had always been very happy in the past with avivas service.

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
1 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Sorry to hear that the price was higher than you were expecting. You can find out how the area that you live in affects the premium here > http://www.aviva.co.uk/your-car-price-explained/?cmp=bsc-car-prd-fac-priceex I hope that clarifies things for you

Katie, Aviva Online Team

Roson

Luddy gave this product an overall rating of 5 / 5

Easy

Easy and cheap to apply online site has clear questions and is very user friendly

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Luddy

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