Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Sstellite gave this product an overall rating of 5 / 5

Satellite

Easy to use site and competitive quote. Bought Van insurance, my current insurer was over twice the price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sstellite

Cezar gave this product an overall rating of 5 / 5

Great job

Everything very easy to do explain everything grewt thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cezar

Saracen gave this product an overall rating of 5 / 5

Great price

Quick & easy to obtain a quote & to set up my insurance! Much cheaper than my previous policy!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Saracen

MW316 gave this product an overall rating of 5 / 5

Online Portal is brilliant - easy to apply for car insurance.

My car insurance was due for renewal and I was getting quotes for around 1-200 pounds cheaper than my renewal premium. I looked through aviva whom I had other policies and pensions with and they blew all car insurance quotes out of the water. I can see all these services from the online portal which is fantastic. It is so easy to use and made my car insurance quote a doddle as they had most of my information!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MW316

Hanna gave this product an overall rating of 5 / 5

I was impressed

The only hiccup with when I phone to complete the contact. The original quote had inflated to half its price. The customer service got it sorted however it was an unwelcome shock. It would be ideal if in future the app quote reflected the same to the customer service. Not a complaint, just a suggestion.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Hanna

FloDom gave this product an overall rating of 5 / 5

Great Price

Excellent price given as a new customer from a market leader. All that I needed at significant discount compared to existing insurer. Very pleased.

I would recommend Aviva to a friend

By:
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

FloDom

Fintess83 gave this product an overall rating of 5 / 5

Great service would highly recommend

Very good premium based on me having my pension with aviva also, was easy to register and load my ncd

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Fintess83

Kami gave this product an overall rating of 5 / 5

Easy and better quote. Worth for price and satisfaction.

Bought car insurance online from aviva. It's value for money and satisfaction.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kami

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