Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Adrian gave this product an overall rating of 3 / 5

Don't look after loyal customers

I've been a loyal customer for a long time, my policy price has increased every year. This year I cancelled my policy. I got another quote online for the same policy and saved a couple of hundred pounds because I was then classed as a new customer. Very disappointing they don't seam to value existing customers.

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Thanks for taking the time to provide us with your feedback and I'm sorry to see that you have had to set up a new policy in order to get our best price. Usually an existing customer renewal comes out at the same, if not slightly better, quote than existing customer however there is the odd occasion where this may not be the case. We are working on updating our system to prevent this from happening however I am glad that you have managed to save yourself some money and stayed with us for another year.

Mike, Aviva Online Team

Adrian

Colinwood10 gave this product an overall rating of 5 / 5

Great service.

Got my car insurance at the price I wanted to pay. After getting a quote of over 700.00.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Colinwood10

klbh14 gave this product an overall rating of 5 / 5

Excellent service

Purchased direct using website, simple & easy to navigate. Made an error with my NDC when inputting details online. Called up customer services to get this amended. Agent I spoke with was excellent. My error was rectified in less than 2 minutes on the phone!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

klbh14

chip gave this product an overall rating of 2 / 5

dissapointed that you wouldnot accept proof of no claims discount for 10 years which I had a letter confirming and you only excepted my last 3.5 years

bought car insurance and they would not accept a letter confirming 10 years no claims and only accepted a letter confirming the last 3.5 years. sad

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

I'm sorry to hear this. I've sent you an email so I can investigate this further for you. I'll do all I can to help.

Tasha, Aviva Online Team

chip

KPhillips gave this product an overall rating of 4 / 5

Very good value

Insured a Ford Focus ST very good price no fuss no issues.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
1 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

KPhillips

Topcat gave this product an overall rating of 5 / 5

Good value

Searched for motor insurance on my renewal,after having a shock at renewal premium which had jumped up appreachably. Avila gave me a similar policy at an exceptional cheaper price.No brainier to change provider.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Topcat

Aussie gave this product an overall rating of 4 / 5

Renewals

Renewed house insurance. This was still the best deal

I would recommend Aviva to a friend

By:
Gender:
Female

Aussie

tutandra gave this product an overall rating of 4 / 5

good service

done effortlessly online. only issue lost 24 hours insurance, as old one ran out at 23.58, new one started at midnight. but lost a day due to both on same day, went to change the start day and would have been charged more, as went as a new request.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

tutandra

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