Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

Schat gave this product an overall rating of 5 / 5

Excellent service

Got motor insurance and was provided with excellent service and rates

I would recommend Aviva to a friend

By:
Gender:
Female

Schat

Boots gave this product an overall rating of 4 / 5

Sorted

Comprehensive cover for my car. Initially some Problems due to other policies with Aviva being joint with my wife. Quickly sorted by Aviva Representative.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Boots

JULIAGEORGE1 gave this product an overall rating of 5 / 5

GOOD SERVICE

CAR INSURANCE. EFFICIENT RESPONSE TO ENQUIRY AND VERY COMPETITIVE QUOTE PROVIDED. LOYALTY FOR HAVING MORE THAN ONE POLICY WITH AVIVA IS REWARDED.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

JULIAGEORGE1

Dorky gave this product an overall rating of 5 / 5

Amazing

Well i forgot to fill up my no claim bonus and after 12 days i tried the chat service and mentioned about it . He was very matured and relaible and very quick to response back . Sorted and now my monthly prices went down too . Very happy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dorky

Deli gave this product an overall rating of 5 / 5

Great website

I found the website very easy to use and insurance premium is very competitive . I recommend it.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Deli

Kath gave this product an overall rating of 4 / 5

A good experience so far

As a senior I bought comprehensive insurance for a new car at a competitive price. The initial phone conversation was pleasant & helpful & the online paperwork was easy to access & read. I've had no further reason to be in contact Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Kath

Oggy gave this product an overall rating of 2 / 5

Car Insurance/home insurance, discount for both!

I was given a quote on line gor multi car insurance but then neede home insurance too, needed to phone them, this entitled me to discount on both but I then needed to ring the car ins team once I’d got home insurance cover for this to kick in, I was given an overall figure/quote. When I called back to accept them they had changed I challenged this and then had to pay the higher figure whilst a manager listened to the recorded conversations, after 4 days I was told that I hadn’t been given the lower quote and was stuck on the higher one after investigation. Again I queeried this but also doubted my own recollection?? A few days later Aviva rang me to explain they had listened to wrong recorded conversation and that in fact my recollection of the lower quote was correct after all. I am not accustomed to telling lies and felt a bit undermined by the process but Aviva did put it right in the end. The whole process in my view could be streamlined with 1 call for all needs. Happy days!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
1 / 5

I'm sorry to learn about your experience when buying the policy and have passed your feedback on so we can learn from that. Thanks

Katie, Aviva Online Team

Oggy

James gave this product an overall rating of 5 / 5

Great cheap car insurance

After shopping around for the best car insurance quote, Aviva was the cheapest by quite a long way. The online form was easy to fill in and easy to understand and the service is great.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

James

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