Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Grogly gave this product an overall rating of 5 / 5

Ease of online use!

Switched multi car insurance provider.Extra discount because I already have polices with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Grogly

Golfer gave this product an overall rating of 5 / 5

Good value insurance

One of the few insurers to cover non insured driver claim . Competitive premium and discount with Drive app. Drive app only records two thirds of distance driven even though map of journeys is correct. To do qualifying 200 miles I had to drive 293!. Otherwise happy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Golfer

AlinLitvin gave this product an overall rating of 5 / 5

Best price

Best price offered , best customer services, been with Aviva before ...great experience

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AlinLitvin

Vale gave this product an overall rating of 5 / 5

good

personal cover, plus the car. House next time ! I'm pleased I looked at Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Vale

MikEpoh gave this product an overall rating of 5 / 5

MikEpoh

Purchased my car insurance although I felt the price a little high . May my insurance be reviewed and perhaps decreased ?

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MikEpoh

bangaloretorpedo gave this product an overall rating of 5 / 5

Hassle free purchase

Easy to navigate and obtain motor insurance. Very quick and easy form filling

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

bangaloretorpedo

Pompom gave this product an overall rating of 5 / 5

Car insurance

Aviva staff so helpful and polite I made a mistake on my policy and had to have it adjusted there was no moaning no complaining just got the job done and finished it is my first policy with Aviva but I will be using them for all my insurance policies in future well done.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pompom

cgjashcroftonetelcom gave this product an overall rating of 5 / 5

Very happy to be back with Aviva!

Sound reliable company. Will ask for quote when our other car is due for renewal.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

cgjashcroftonetelcom

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