Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2995 customer reviews

Rating breakdown

2995 reviews

  • 5 stars awarded by 1419 reviewers
  • 4 stars awarded by 317 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2995 customer reviews

Sedgie gave this product an overall rating of 5 / 5

Great service pleasure to deal with and gave me the exact insurance i was looking for thanks

Commercial van insurance and road assistance coverage

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sedgie

Fredifly gave this product an overall rating of 5 / 5

Master

Having recently purchased Aviva car insurance, it gave me the best value for money, compared to other offers from confused. Come & compare the market.com. I would advise anyone to got direct to Aviva website & simply enter your vehicle details . There you will get other inclusive offers such as, home and life insurance.. AVIVA will much and beat other companies with manageable payments, either monthly or yearly. I am happily driving on the road with peace of mind knowing, I receive, no claims protections, accident legal cover & breakdown cover, whether here or in Europe..

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Fredifly

neil gave this product an overall rating of 5 / 5

great discount

Car insurance at a great discount , will recommend Aviva to friends.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

neil

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