Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Phil gave this product an overall rating of 5 / 5

Excellent

Excellent service nice to talk to a reel person not a machine

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Phil

GM001 gave this product an overall rating of 5 / 5

Great price

The cheapest price and the best cover. Can't be beaten on price or quality. Great customer service as well!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

GM001

eyebe gave this product an overall rating of 4 / 5

Pleasant surprise to be charged less than quoted elsewhere

After being quoted elsewhere I purchased an Aviva Multi-car insurance policy for 12 months. The additional items of cover sometimes included in other Insurer's quotes were itemised separately which I found useful as I could choose if I needed that type of cover or not and it saved me money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

eyebe

barra8 gave this product an overall rating of 4 / 5

positive experience

My existing insurer ( who i had been with for 7 years) quoted me a good bit higher. This was not the cheapest quote, but i have dealt with Aviva with household insurance and so far its been a positive experience.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

barra8

John gave this product an overall rating of 5 / 5

Using Myaviva app. made everything very simple and keeps all my products in one place, while giving me great value.

I already had an annuity with Aviva, which gave me a discount on motor insurance. I have now renewed my motor insurancewithAviva and shall consider my other policies when they are due.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

John

Mike22 gave this product an overall rating of 5 / 5

Best offer

Unfortunately my previous insurance company raised my premium with 40 percent. Aviva offered the best deal out there beating all comparison sites(and they are a few). Choose Aviva and you will not regret. Very pleased with the purchase.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mike22

Glenray1 gave this product an overall rating of 4 / 5

Question

You won't accept copies of documents proving NCD claimed,but you will accept computer sent copies! What's the difference???

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Glenray1

Howard gave this product an overall rating of 5 / 5

Quick and easy good result with no hassle

Got the cover with no fuss with in minutes well happy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Howard

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