Overall rating
This product has been awarded an overall rating of from 3439 customer reviews
Rating breakdown
3439 reviews
- 5 stars awarded by 1740 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 81 reviewers
- 2 stars awarded by 47 reviewers
- 1 stars awarded by 85 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Phil gave this product an overall rating of
Excellent
15/05/2018
Excellent service nice to talk to a reel person not a machine
I would recommend Aviva to a friend
- By:
- Phil
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Phil
GM001 gave this product an overall rating of
Great price
15/05/2018
The cheapest price and the best cover. Can't be beaten on price or quality. Great customer service as well!!
I would recommend Aviva to a friend
- By:
- GM001
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
GM001
eyebe gave this product an overall rating of
Pleasant surprise to be charged less than quoted elsewhere
15/05/2018
After being quoted elsewhere I purchased an Aviva Multi-car insurance policy for 12 months. The additional items of cover sometimes included in other Insurer's quotes were itemised separately which I found useful as I could choose if I needed that type of cover or not and it saved me money.
I would recommend Aviva to a friend
- By:
- eyebe
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
eyebe
barra8 gave this product an overall rating of
positive experience
15/05/2018
My existing insurer ( who i had been with for 7 years) quoted me a good bit higher. This was not the cheapest quote, but i have dealt with Aviva with household insurance and so far its been a positive experience.
I would recommend Aviva to a friend
- By:
- barra8
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
barra8
John gave this product an overall rating of
Using Myaviva app. made everything very simple and keeps all my products in one place, while giving me great value.
15/05/2018
I already had an annuity with Aviva, which gave me a discount on motor insurance. I have now renewed my motor insurancewithAviva and shall consider my other policies when they are due.
I would recommend Aviva to a friend
- By:
- John
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
John
Mike22 gave this product an overall rating of
Best offer
15/05/2018
Unfortunately my previous insurance company raised my premium with 40 percent. Aviva offered the best deal out there beating all comparison sites(and they are a few). Choose Aviva and you will not regret. Very pleased with the purchase.
I would recommend Aviva to a friend
- By:
- Mike22
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mike22
Glenray1 gave this product an overall rating of
Question
14/05/2018
You won't accept copies of documents proving NCD claimed,but you will accept computer sent copies! What's the difference???
I would recommend Aviva to a friend
- By:
- Glenray1
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Glenray1
Howard gave this product an overall rating of
Quick and easy good result with no hassle
14/05/2018
Got the cover with no fuss with in minutes well happy
I would recommend Aviva to a friend
- By:
- Howard
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Howard