Overall rating
This product has been awarded an overall rating of from 3025 customer reviews
Rating breakdown
3025 reviews
- 5 stars awarded by 1444 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 69 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Bill gave this product an overall rating of
great and easy process
21/06/2018
website is simple to navigate for car insurance quote,not as time consuming as other sites I have used plus the quote I received is excellent cover and value
I would recommend Aviva to a friend
- By:
- Bill
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bill
Tomw gave this product an overall rating of
Excellent quotation on the web. Good value for the money.
20/06/2018
Car insurance.car insurance.car insurance.theres not much more to say.
I would recommend Aviva to a friend
- By:
- Tomw
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tomw
MJSL gave this product an overall rating of
Clear and efficient
20/06/2018
The online application form was simple to complete and it was easy to load up or email supporting documentation. Realistic quote too.
I would recommend Aviva to a friend
- By:
- MJSL
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
MJSL
Snowie gave this product an overall rating of
Good service
20/06/2018
Smooth and easy transaction. Spoke to a real person who was very helpful. No problems.
I would recommend Aviva to a friend
- By:
- Snowie
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Snowie
BoroBRID gave this product an overall rating of
Customer Service
20/06/2018
easy site to use, any questions answered quickly and a great value product
I would recommend Aviva to a friend
- By:
- BoroBRID
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
BoroBRID
Poppy gave this product an overall rating of
Very helpful
20/06/2018
I found the young lady very kind and helpful went I took out my car insurance, could not have asked for better .
I would recommend Aviva to a friend
- By:
- Poppy
- Gender:
- Female
- Age:
- 65 or over
Poppy
Stanas gave this product an overall rating of
Easy process ! Great price!
20/06/2018
I tend to always look on money supermarket or go compare bit had seen so many adverts for Aviva and saving you money I thought I would have a look! Best price I could find....
I would recommend Aviva to a friend
- By:
- Stanas
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Stanas
Sally gave this product an overall rating of
Simple to use website and fast!
19/06/2018
Always used the price comparison websites but tried Aviva and got a much better price Seen the TV ad
I would recommend Aviva to a friend
- By:
- Sally
- Gender:
- Female
Sally