Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Bill gave this product an overall rating of 5 / 5

great and easy process

website is simple to navigate for car insurance quote,not as time consuming as other sites I have used plus the quote I received is excellent cover and value

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bill

Tomw gave this product an overall rating of 5 / 5

Excellent quotation on the web. Good value for the money.

Car insurance.car insurance.car insurance.theres not much more to say.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tomw

MJSL gave this product an overall rating of 5 / 5

Clear and efficient

The online application form was simple to complete and it was easy to load up or email supporting documentation. Realistic quote too.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MJSL

Snowie gave this product an overall rating of 5 / 5

Good service

Smooth and easy transaction. Spoke to a real person who was very helpful. No problems.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Snowie

BoroBRID gave this product an overall rating of 5 / 5

Customer Service

easy site to use, any questions answered quickly and a great value product

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BoroBRID

Poppy gave this product an overall rating of 5 / 5

Very helpful

I found the young lady very kind and helpful went I took out my car insurance, could not have asked for better .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Poppy

Stanas gave this product an overall rating of 5 / 5

Easy process ! Great price!

I tend to always look on money supermarket or go compare bit had seen so many adverts for Aviva and saving you money I thought I would have a look! Best price I could find....

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stanas

Sally gave this product an overall rating of 5 / 5

Simple to use website and fast!

Always used the price comparison websites but tried Aviva and got a much better price Seen the TV ad

I would recommend Aviva to a friend

By:
Gender:
Female

Sally

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