Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3451 customer reviews

Johno1812 gave this product an overall rating of 5 / 5

Excellent service

I have purchased 3 Pension annuities and car insurance through Aviva over the past From day one the customer service has been excellent, I was kept ypdated at every stage, highly recommend Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Johno1812

Jonesey gave this product an overall rating of 4 / 5

Website easy to navigate

Changed car insurance provider . Aviva were much more competitive and easy to get on board with .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Jonesey

Macone gave this product an overall rating of 5 / 5

Very helpful staff

Just moved my wife's car to Aviva and very helpful member of the Aviva staff went through the policy and optional extras.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Macone

Burgy gave this product an overall rating of 5 / 5

Motor Insurance

Excellent product that perfectly fulfilled the exacting criteria that I had set! I would use you again. You listened! Thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Burgy

Choudrys gave this product an overall rating of 5 / 5

Cheaper by the dozens

Me and my family members purchased insurance for our 5 cars Bmw M4, Alpina D3, amongst others. Which was cheaper by more than half from our previous years policy and genuinely surprised me as I had tried with all the comparison sites, various brokers and fleet providers. But to no avail. Thankfully I didn’t give up and tried with indipendent insurance providers Aviva and Directline, we had other insurance products(life insurance & building insurance) with Aviva and without any qualms they gave us a further percentage off. Absolutely Amazing give them a go.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
2 / 5

Choudrys

Far818 gave this product an overall rating of 4 / 5

Service

Aviva were excellent when I needed a quotation. It was reasonable, quick and the service was efficient compared to other insurers who messed me about. Thanks Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34

Far818

Victor gave this product an overall rating of 5 / 5

Great insurance company

Old customer and never been disappointed. I do not made any claim yet, hope will never made, but till now I’m very happy with all services.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Victor

PJINADEV gave this product an overall rating of 5 / 5

great customer service

I bought car insurance .Excellent value for money. Good offer.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

PJINADEV

Back to top