Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Blackbird gave this product an overall rating of 5 / 5

Good customer service

We have always had our car insurance but now my husband has stopped driving I bought car insurance. We have other investments also

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Blackbird

TheDON gave this product an overall rating of 5 / 5

Good experience

Following a good experience when my daughter needed to claim on her car insurance I thought I’d throw Aviva in the hat and compare prices on my car renewal . Not only did I save 1/3 for comparable cover but I have assurance in the event of a claim, which is worth more than a few quid off !

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TheDON

bblqk37 gave this product an overall rating of 1 / 5

Website difficult to use and not updated with documents

I have home and motor insurance. If I was not a shareholder I would not do business with Aviva.

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

bblqk37

MarNotts gave this product an overall rating of 3 / 5

Annoying home screen pop-up

You go to Aviva log in screen. You try to log in and start to type your password and then that annoying pop-up jumps to the middle of the screen, interrupting everything. So now you have to close the thing and start re-typing your password. Intrusive and completely unnecessary.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
4 / 5

I am sorry to see the issues you faced - please don't hesitate to get in touch if you still some help with this. Thanks,

Rich, Aviva Social Media Team

MarNotts

Vinod gave this product an overall rating of 5 / 5

Doctor

Bought car insurance,very reasonable priced,no hassle,very quick and easy

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Vinod

shirlram gave this product an overall rating of 3 / 5

goodish service

Still awaiting an email from you to say you have received my letter confirming 15 years no claim bonus along with our previous insurance Wesleyan which you requested.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

Thanks for your review and I am sorry you received delayed notification - I can see you've yet contacted us and had this confirmed. Apologies for any inconvenience caused. Thanks,

Rich, Aviva Social Media Team

shirlram

nickpeuk gave this product an overall rating of 5 / 5

excellent online service and support

Comprehensive car insurance... very competitive price as I have other polices with Aviva

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

nickpeuk

Andrade gave this product an overall rating of 5 / 5

Mr&Mrs

This is the first time I took my car insurance with Viva and I am very pleased with the service they provided. I hope they continue the same.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andrade

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