Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

A customer gave this product an overall rating of 5 / 5

Very good customer service

Very easy to do online with all the usual questions although they ask you about your NCB which could be 20 years but their maximum is 5 years but apart from that very good.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Redmist gave this product an overall rating of 5 / 5

Great cover and support

Always used aviva for home, car and travel insurance, by no means the cheapest but you get what you pay for. Never had to claim until last year, a water leak caused substantial damage. I phoned aviva explained the situation, was immediately reassured. Aviva organised a tradesman, supplied an app for my phone, to update me on progress, fantastic customer care.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Redmist

Andy gave this product an overall rating of 4 / 5

Excellent service

I purchased car insurance from Aviva for the first time. I was very happy with the quote they gave me and the related package.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Andy

Resali gave this product an overall rating of 5 / 5

Good value for good cover

I always shop around when my car insurance comes up for renewal. Aviva had some very competitive prices and good cover. Hopefully I won't actually have to claim on my policy, but it is good to know that am covered properly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Resali

yundum gave this product an overall rating of 5 / 5

great deal

this was the cheapest car insurance I could find and I like the fact that they are a reputable company. customer service and help was very good

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

yundum

Joan gave this product an overall rating of 5 / 5

So easy to insure on line but with great phone support

I bought comprehensive car insurance and house and contents .The price was so good as you allowed me to use my no claims bonus for my car insurance and the person on the phone was so helpful .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Joan

brush9al gave this product an overall rating of 5 / 5

very easy to set up and collect my documents

car insurance. although existing customer discount applied was a lot less than my quote from present insurer. it took only minutes to get a quote and I was able to log in and save it till ready to purchase would strongly recommend this company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

brush9al

Jujute gave this product an overall rating of 5 / 5

Good customer service.

I have addressed several car insurance companies, compared the quotes they had sent to me,and found the AVIVA quote was the best for me. The questions were sensible, right to the point.They didn't ask me for the size of my shoes(a joke) .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Jujute

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