Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Kobi gave this product an overall rating of 4 / 5

Great Service

I have my Car Insurance and Pension Scheme with Aviva and their customer service is great.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Kobi

DPerth gave this product an overall rating of 4 / 5

Excellent service, competitive price

Motor Car Insurance. Straightforward to use to insure first vehicle and happy that Aviva accepted my NCD earned as main driver on my wife's policy. But...have found it much more complicated to add a second vehicle to this policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

DPerth

Huws gave this product an overall rating of 5 / 5

Straightforward buying process

Recently purchased car insurance. Very helpful telephone advisor. Policy seems good value. No long wait to be answered.

I would recommend Aviva to a friend

By:
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Huws

Northy gave this product an overall rating of 4 / 5

Its what I required

Wanted reasonably priced motor insurance with good period of foreign use cover to meet my lifestyle.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Northy

A customer gave this product an overall rating of 5 / 5

Very good customer service

Very easy to do online with all the usual questions although they ask you about your NCB which could be 20 years but their maximum is 5 years but apart from that very good.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Redmist gave this product an overall rating of 5 / 5

Great cover and support

Always used aviva for home, car and travel insurance, by no means the cheapest but you get what you pay for. Never had to claim until last year, a water leak caused substantial damage. I phoned aviva explained the situation, was immediately reassured. Aviva organised a tradesman, supplied an app for my phone, to update me on progress, fantastic customer care.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Redmist

Andy gave this product an overall rating of 4 / 5

Excellent service

I purchased car insurance from Aviva for the first time. I was very happy with the quote they gave me and the related package.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Andy

Resali gave this product an overall rating of 5 / 5

Good value for good cover

I always shop around when my car insurance comes up for renewal. Aviva had some very competitive prices and good cover. Hopefully I won't actually have to claim on my policy, but it is good to know that am covered properly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Resali

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