Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2740 customer reviews

Fred gave this product an overall rating of 4 / 5

Easy to complete new car insurance application online

Quite easy to complete all the steps to switch car insurance to Aviva using the website. Very competitive price compared to previous provider.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Fred

None gave this product an overall rating of 5 / 5

Easy website

Aviva have a recognised trade name which can be trusted

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

None

Peaux gave this product an overall rating of 4 / 5

Good price... Just hope I don't need to use it!

Shopped around for my car insurance renewal and found Aviva to be the best price. So I switched. Can't say much more than that really. Like all insurance I just hope I never really need to use it!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Peaux

Georgious gave this product an overall rating of 5 / 5

What you would expect from customer services

I purchased car insurance online. I had a question for the customer services, they replied with full knowledge. The customer service person I spoke to was very competent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Georgious

Tiggerrr gave this product an overall rating of 5 / 5

Commuting was no extra charge on your car insurance

Multi car insurance they do not charge extra for commuting to work on your insurance

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Tiggerrr

Suzie gave this product an overall rating of 5 / 5

Very well priced

Was so easy to re insure my car And a very good price with no hassle Did it all on line and would definitely recommend them to anybody

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Suzie

TheBemptonPuffin gave this product an overall rating of 5 / 5

Excellent service

The on-line service for accessing motor insurance was so easy to follow unlike many of the so called comparison sites. A very speedy site ,simple instructions and quick results. Quote far cheaper than all the others I tried and very quick forwarding of the relevant documentation

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TheBemptonPuffin

Ladybugblue gave this product an overall rating of 5 / 5

Easy to renew online

I renewed my car insurance, and it was over 60% cheaper than previously, easy to do online, no fat thing about with calling someone after you have spent half an hour filling in an online form… Very pleased.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ladybugblue

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