Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3049 customer reviews

Rating breakdown

3049 reviews

  • 5 stars awarded by 1457 reviewers
  • 4 stars awarded by 326 reviewers
  • 3 stars awarded by 70 reviewers
  • 2 stars awarded by 44 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3049 customer reviews

Mike gave this product an overall rating of 4 / 5

Very good website and customer service

Motor insurance Easy to select options to add to the base cover Professional help to explain complete details of base cover and optional additions

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Mike

Highbury559 gave this product an overall rating of 5 / 5

Excellent customer interaction.

I needed to purchase car insurance for myself for the 1st time in 35 years as have always had a company car. Having become frustrated at the number of insurance companies who didn't want to insure me( mainly online only) it was pleasing and reassuring to speak to a genuine customer service operative who listened and ensured he secured an acceptable quotation for me. I recently also bought house insurance for the 1st time from Aviva and again for the same reasons, good, professional customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Highbury559

Mark gave this product an overall rating of 5 / 5

Fantastic customer service!

I needed temporary insurance as I started a new job where I needed a car right away. After ordering online I had to change a few details just the day before I was due to pick the car up as I had made a few mistakes when I filled in the information. Late in the day I spoke to a lovely agent who was able to make these vital changes before the next day and note this was after hours as the agent worked with her manager to make the amendments. This was very kind and considerate and I very much appreciated the help as it put my mind at ease.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Mark

Beckyrea gave this product an overall rating of 5 / 5

Excellent Services

I have both house and car insurance, both of which are reasonably priced, easy to obtain and easy to manage via the website

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Beckyrea

Moll gave this product an overall rating of 5 / 5

Easy insurance

Very good service and cheap my brother will now use them in future

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Moll

Chas gave this product an overall rating of 4 / 5

Easy website

Dual car insurance was easy to obtain via the web site and the questions easy to access with maximum linking to other site eg DVLT

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Chas

Pete gave this product an overall rating of 4 / 5

Insurance

Easy to do very competitive against the so called money savers

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Pete

Nick gave this product an overall rating of 2 / 5

catch-22

I telephoned for a quote. I was promised that the details would be emailed to me. When no email had arrived after 36 hours, I telephoned again. Apparently the request to email only works once and couldn't be supplemented by a postal quote. I was advised to obtain a quote on the website. The quote on the website was more expensive despite being, as far as I could tell, for an identical cover. Absurd!

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
1 / 5
Value for money
2 / 5
Customer experience
1 / 5

Hi there, I'm sorry to see your review, so we can assist you further, please contact us via our social media pages and we'll be able to look into this for you. Thanks

Nat, Social Media

Nick

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