Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3049 customer reviews

Rating breakdown

3049 reviews

  • 5 stars awarded by 1457 reviewers
  • 4 stars awarded by 326 reviewers
  • 3 stars awarded by 70 reviewers
  • 2 stars awarded by 44 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3049 customer reviews

Robhig gave this product an overall rating of 5 / 5

Excellent Customer service

I purchased my car insurance through Aviva. I found the staff were very friendly and helpful. The actual cost was very competitive with other companies. My previous insurer could no way match the offer from Aviva. Very pleased. Plus the website and Aviva app are very good and easy to use.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robhig

Wilt gave this product an overall rating of 5 / 5

Great value and really easy to use

I really like the easy accessibility of my policies, which include car and travel insurance plus an investment bond. I usually use a comparison site for car insurance but found Aviva really competitive - even before my impressive discount! Aviva will always be my 'first port of call' from now on.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Wilt

Darwen gave this product an overall rating of 5 / 5

Easy and good service

Just bought a new car insurance policy and the price was unbeatable even via price comparison sites. Easy to complete and all the details came through quickly. Payments were clear to understand.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Darwen

MrsHedders gave this product an overall rating of 5 / 5

Car insurance

Bought car insurance online easy to access and very competitive quote

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hi There, Thanks you for the review. As you're an existing customer you get discounted rates off various products, if you log into MyAviva you'll be able to see all products which we can offer ➡ http://at.aviva.uk/Login Thanks ~ Will

Will, Aviva Online Team

MrsHedders

Trogg gave this product an overall rating of 4 / 5

Happy lad

Car Insurance, happy with the sirvice on the phone, but still not had the polisey up to now. I asked for a printed one co's my printer is not working, or on the email, after talking to you I will get my polisey in the next 10 days

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Hi,Thanks for leaving your review. Sounds like you have everything in hand. In regards to documents, did you know you can hold everything in one place via MyAviva? ➡ http://at.aviva.uk/Login Thanks ~ Will

Will, Aviva Online Team

Trogg

Rappers gave this product an overall rating of 4 / 5

Great discount

Purchased through Quidco who had a great deal to offer with Aviva. Good policy, no frills but good enough for my requirements. Easy to access quote online and purchase.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rappers

Jimbo gave this product an overall rating of 5 / 5

Great Car Insurance

Great deal and discount , fantastic customer service excellent service would certainly recommend it.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jimbo

what gave this product an overall rating of 2 / 5

Aviva response

Initially i telephoned and was asked to go online for discount-seemed ok to do, tried to take up the insurance quote online, but it would not work, so had to go back on telephone and had to start again. took forever! Quote staff brilliant. Rest not so. It took a long time to get any paperwork from yourselves, even by email- so i wasn't even sure i was insured. Constant requests for evidence of no claims even after i had sent this - again even when i asked for confirmation that this had been received, after 2nd sending, i still have not had that confirmation. Interestingly it says that i have the no claims on my policy Again, i asked for business use when agreeing the quote - this does not seem to be on my certificate or policy info.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

I'm sorry to learn of your experience with us. I've sent you an email so I can help & ensure your policy details are correct

Tasha, Aviva Social Media Team

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