Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

BikerDave gave this product an overall rating of 4 / 5

Multi vehicle policy

Bought multi car insurance. Price reasonable. I’ve given 4* because I haven’t experienced a claim yet. Good service so far.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

BikerDave

Jayice gave this product an overall rating of 5 / 5

Ease of set up

We have motor, home and travel Insurances. So easy to set up online. Any queries quickly answered via a quick phone call.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jayice

Liam gave this product an overall rating of 4 / 5

Great customer service

I bought car insurance for mine and my wife's car. Great service and great price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Liam

1moreunsatisfiedcustomer gave this product an overall rating of 1 / 5

Not fit for purpose

Low price seems to get you no response. Website doen't respond, even to auto password or username reminders. Glass replacement / fixing only allows for autoglass which has no Jazz (popular car) windscreens anywhere in the whole of the south east ( Southampton round to south london and into Kent...and we didn't even check further but not surprsed if this is country wide) One can't use other suppliers because you can't g'tee to get the full amount ( minus excess) back. Call centre staff are polite if you can get through but they are clearly hamstrung

By:
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Thanks for taking the time to leave us a review. I'm sorry to see that you're unhappy with the level of service provided by our approved glass repairer. I've emailed you so that I can look into this further for you.

Tasha, Aviva Online Team

1moreunsatisfiedcustomer

Jennie gave this product an overall rating of 5 / 5

Really nice people answering phones

Car insurance for myself and another driver, which was just what I needed.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jennie

Beans gave this product an overall rating of 4 / 5

quick and easy

not the cheapest option, but quick and easy, and no hassle because I got my non-claims from abroad. Other cheaper but lower reviewed car insurers, increased the price by a 1/3 just coz I have overseas NC. Ridiculous.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Beans

suzyblueeyes gave this product an overall rating of 5 / 5

Great service, good price and easy to use!

The price was a lot less than others were quoting for the same level of cover. It was quick and easy to buy over the web.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

suzyblueeyes

DonQuixote gave this product an overall rating of 4 / 5

Generally easy to follow-up Website to use.

Motor Insurance.This will mean that all insurance,House Buildings.Home Contents and Motor are all with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

DonQuixote

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