Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Duckhook gave this product an overall rating of 5 / 5

Duckhook

I insured my car with Aviva after years of going through an insurance broker and although their service was excellent the premiums were just not competitive compared to Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Duckhook

Wilbert gave this product an overall rating of 5 / 5

Happy customer

Got car insurance, friendly helpful phone staff, good communication

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Wilbert

Suzie gave this product an overall rating of 5 / 5

Excellent customer service and amazing online account!

When I first took out my policy I accidentally bought it for my cover to start on the wrong date and needed this to be changed. I call Aviva and got through really quickly, their advisors were really helpful and told me the best possible way to resolve my issue. Also, compared to other companies, Aviva has a great online account where you can check all your policy details including when your next payment is due, who is covered under the policy, excess, renewal date, this list goes on! I will definitely be renewing my policy with Aviva next year. There is no price I wouldn't pay for their great customer service!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Suzie

Abul gave this product an overall rating of 5 / 5

Nuruzzaman

First time i buy aviva car insurance. The coustomar service exilent. &low price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Abul

Jonso gave this product an overall rating of 5 / 5

Very competitive price

Bought a Range Rover and just assumed it would be easy getting insurance given I had 13yrs no claims and am 40. All the quote on comparison site were ridiculously expensive and wanted to also include a tracking device to monitor my driving. Then I found out Aviva is not on comparison websites and got a quote directly from their website. I could not believe the quote and triple checked to make sure all my details were correct. The quote was half the cheapest I had found on comparison websites and didn’t require a tracking device. I was so relieved and am so happy with my car insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jonso

Barty48 gave this product an overall rating of 5 / 5

Amazing Price

Bought car insurance for my year old Peugeot 3008. Excellent value and so easy to insure on line. Saved a substantial amount against my existing insurer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
5 / 5

Barty48

Birdie gave this product an overall rating of 5 / 5

Unexpected Cost

Having been a company car driver for nearly 40 years, I was really concerned that Iwould have to pay a “young persons” premium, despite millions of miles of driving experience in this time, when I bought my own car. When I contacted Aviva, the great guy on the phone said that they were willing to offer a discretionary introductory no claims discount of five years, which brought the premium down to a very acceptable level. Also, as long as I drive carefully, this discount will be protected like a no-claims would after 12 months. Well done Aviva, for recognising ex company car drivers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Birdie

Andik gave this product an overall rating of 5 / 5

Excellent price

Changed to Aviva at renewal. Did everything online. Easy to set up and by far the best price I had been offered.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andik

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