Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

AndyB gave this product an overall rating of 5 / 5

Great product at a low price

I did get a loyalty discount for having more than 1 AVIVA product, but without the discount the price quoted for my insurance was still competitive. The policy was robust, the purchase process and website was simple to use and easy to understand.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AndyB

Dave gave this product an overall rating of 4 / 5

very good helpful service

Fully comprehensive car insurance at a lower cost than other insurers

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Dave

Robbo gave this product an overall rating of 5 / 5

Easy to arrange

Motor insurance including breakdown. Very simple process to arrange online including breakdown covered by RAC

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robbo

Steviebaby gave this product an overall rating of 5 / 5

Car Insurance

Competitive price for the insurance and covered all the items that I required. Easy to use website

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Steviebaby

RUTHVECTRA gave this product an overall rating of 1 / 5

Motor insurance

Still awaiting delivery of documents (Cert of Ins, etc)

I would recommend Aviva to a friend

By:

I'm sorry if that's been the case, I've just emailed you requesting further information in order to help you receive your documents. Thanks,

Rich, Aviva Social Media Team

RUTHVECTRA

NorthernCoast gave this product an overall rating of 5 / 5

Old fashion customer service

My on line enquiry / application was easy deal with. However, there was two points i needed assistance with. I rang the helpline & was pleasantly surprised by the really helpful young man who answered my call. He dealt with my questions promptly & in doing, so reassured me. I don't really write reviews however, on this occasion, i feel that a pat on the back to Aviva for excellent service is due. Thank you.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

NorthernCoast

Ronn gave this product an overall rating of 4 / 5

Good Customer service

Our previous insurance, wouldn't insure our vehicle for whatever reason, was no problem whatsoever with Aviva. Quick and competent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Ronn

Jackie gave this product an overall rating of 5 / 5

Price and quick feedback with chat line

Price very competitive compared to similar policy's

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jackie

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