Overall rating
This product has been awarded an overall rating of from 3451 customer reviews
Rating breakdown
3451 reviews
- 5 stars awarded by 1751 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Dave gave this product an overall rating of
very good helpful service
02/05/2018
Fully comprehensive car insurance at a lower cost than other insurers
I would recommend Aviva to a friend
- By:
- Dave
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Dave
Robbo gave this product an overall rating of
Easy to arrange
02/05/2018
Motor insurance including breakdown. Very simple process to arrange online including breakdown covered by RAC
I would recommend Aviva to a friend
- By:
- Robbo
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Robbo
Steviebaby gave this product an overall rating of
Car Insurance
01/05/2018
Competitive price for the insurance and covered all the items that I required. Easy to use website
I would recommend Aviva to a friend
- By:
- Steviebaby
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Steviebaby
RUTHVECTRA gave this product an overall rating of
Motor insurance
01/05/2018
Still awaiting delivery of documents (Cert of Ins, etc)
I would recommend Aviva to a friend
- By:
- RUTHVECTRA
I'm sorry if that's been the case, I've just emailed you requesting further information in order to help you receive your documents. Thanks,
Rich, Aviva Social Media Team
RUTHVECTRA
NorthernCoast gave this product an overall rating of
Old fashion customer service
01/05/2018
My on line enquiry / application was easy deal with. However, there was two points i needed assistance with. I rang the helpline & was pleasantly surprised by the really helpful young man who answered my call. He dealt with my questions promptly & in doing, so reassured me. I don't really write reviews however, on this occasion, i feel that a pat on the back to Aviva for excellent service is due. Thank you.
I would recommend Aviva to a friend
- By:
- NorthernCoast
- Gender:
- Female
- Age:
- 55 to 64
NorthernCoast
Ronn gave this product an overall rating of
Good Customer service
30/04/2018
Our previous insurance, wouldn't insure our vehicle for whatever reason, was no problem whatsoever with Aviva. Quick and competent.
I would recommend Aviva to a friend
- By:
- Ronn
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Ronn
Jackie gave this product an overall rating of
Price and quick feedback with chat line
30/04/2018
Price very competitive compared to similar policy's
I would recommend Aviva to a friend
- By:
- Jackie
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jackie
veryupsetcustomer gave this product an overall rating of
Disgraceful customer service
30/04/2018
If I could rate 0 out 5 I would, Aviva customer services extremely rude, unhelpful and I'm left very upset and disappointed. Hence to say insurance cancelled after just 10 days and gone elsewhere. Poor show Aviva....
- By:
- veryupsetcustomer
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 1 / 5
- Value for money
- 1 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 1 / 5
I am sorry to see such a review. I've just emailed you for some further information to help me investigate. Thanks
Rich, Aviva Social Media Support
veryupsetcustomer