Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

RUTHVECTRA gave this product an overall rating of 1 / 5

Motor insurance

Still awaiting delivery of documents (Cert of Ins, etc)

I would recommend Aviva to a friend

By:

I'm sorry if that's been the case, I've just emailed you requesting further information in order to help you receive your documents. Thanks,

Rich, Aviva Social Media Team

RUTHVECTRA

NorthernCoast gave this product an overall rating of 5 / 5

Old fashion customer service

My on line enquiry / application was easy deal with. However, there was two points i needed assistance with. I rang the helpline & was pleasantly surprised by the really helpful young man who answered my call. He dealt with my questions promptly & in doing, so reassured me. I don't really write reviews however, on this occasion, i feel that a pat on the back to Aviva for excellent service is due. Thank you.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

NorthernCoast

Ronn gave this product an overall rating of 4 / 5

Good Customer service

Our previous insurance, wouldn't insure our vehicle for whatever reason, was no problem whatsoever with Aviva. Quick and competent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Ronn

Jackie gave this product an overall rating of 5 / 5

Price and quick feedback with chat line

Price very competitive compared to similar policy's

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jackie

veryupsetcustomer gave this product an overall rating of 1 / 5

Disgraceful customer service

If I could rate 0 out 5 I would, Aviva customer services extremely rude, unhelpful and I'm left very upset and disappointed. Hence to say insurance cancelled after just 10 days and gone elsewhere. Poor show Aviva....

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I am sorry to see such a review. I've just emailed you for some further information to help me investigate. Thanks

Rich, Aviva Social Media Support

veryupsetcustomer

yorkieman gave this product an overall rating of 5 / 5

yorkieman

very quick and easy to understand when filling out details online. cheaper than my previous policy. was able to get car insurance and breakdown cover for less than my other quotes which was just insurance .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

yorkieman

Smiffy gave this product an overall rating of 5 / 5

Fantastic customer

I have car insurance and a pension Excellent service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Smiffy

Jilly gave this product an overall rating of 4 / 5

Motor insurance

Very easy to arrange new motor insurance policy online and competitive price. Not continually pesteredby e mails unlike some other companies.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Jilly

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